Customer Ratings & Reviews

Thank you for choosing the Lenovo IdeaPad Duet 5 Chromebook. We are pleased to hear that the IdeaPad Duet 5 Chromebook meets your computing needs so well.

Hey MarkO, we are sorry to hear that you're having performance issues with this Chromebook. To try to remedy this, first, please look for any applicable updates in the “About ChromeOS” tab in system settings. After applying these updates, should your issue persist, we recommend trying to complete a powerwash or factory reset to see if this resolves the issue. To complete a reset, here is a link to a Google Support page that details how to reset a Chromebook: https://support.google.com/chromebook/answer/183084?hl=en. After these steps, if this doesn’t resolve things, we recommend reaching out to Lenovo Support at this number: 800-426-7378, and providing a representative with details of your issue, so that they may help by providing a solution for you. We appreciate you taking the time to share your experience and feedback with us.

Hey WilliamM, we're sorry to hear that you're having trouble with your Duet 5 Chromebook. Regarding the touchpad issue, to try to resolve this, try doing a hardware reset (visit the following link to learn how to do so: https://support.google.com/chromebook/answer/3227606?hl=en&sjid=11168473644130281663-NA), which reboots the embedded controller that manages your touchpad. If this doesn't resolve your issue, you may need to factory reset your Chromebook, which you can learn more about towards the bottom of the webpage tied to the previously embedded link. Also, we recommend ensuring that the pins and connection points on the keyboard and tablet are not obstructed and are connecting totally. We appreciate you taking the time to share your feedback with us.

This Lenovo IdeaPad Duet 5 Chromebook, model number 82QS001HUS, ships with a detachable, Non-backlit, English Version, standard Chromebook QWERTY keyboard. Here is a link to information about using the Chromebook standard QWERTY keyboard:  https://support.google.com/chromebook/answer/1047364?hl=en. if you have questions about your son's Lenovo IdeaPad Duet 5 Chromebook, we recommend you contact Lenovo Tech Support for Chromebooks for more information at: 800-426-7378.

Hello, YawanC. We are sorry to hear that you encountered an issue with your Duet 5 Chromebook. We recommend verifying that your Chromebook display settings are set to what is recommended by the system and that your frequently used apps, and the Chrome operating system itself, are update to their latest versions. If there issues still plague you, we recommend reaching out to Lenovo Tech Support for Chromebooks and providing a representative with details of your issue, so that they may help by providing a solution for you. Here is phone number to speak with a tech support representative to further resolve your issue: 800-426-7378. We appreciate you sharing your experience so that we may use it to continue to better our products and services for yourself and others.

This Lenovo Chromebook Duet 5 model number 82QS001HUS, ships with the 8-Core, Qualcomm Snapdragon 7c Gen 2 Processor with a base speed of 2.55GHz through the 8-Cores. This processor is supported by 8GB Soldered LPDDR4x-2133MHz RAM and a 128GB eMMC 5.1 on systemboard solid state hard drive. If you are getting slower than expected performance, here is a link to tips for speeding up a slow Chromebook:  https://support.google.com/chrome/answer/1385029?hl=en&co=GENIE.Platform%3DDesktop. If the issue continues, we recommend you contact Lenovo Tech Support for Chromebooks at: 800-426-7378.

Hey, Yaakov. We're sorry to hear that your Duet 5 Chromebook was not a good fit for you due to its system architecture. We appreciate your feedback and for your time taken to share your thoughts with us.

We are sorry to hear that you are having issues with the screen image of your Lenovo IdeaPad Duet 5 Chromebook, model number 82QS001HUS. This model ships with a 13.3 inch (screen size measured diagonally) OLED - FHD (1920x1080) 10-point Multi-touch screen, with a brightness level of 400 nits, has a Glossy finish. This screen provides 100 Percent of the DCI-P3 color gamut for excellent color accuracy. If you are getting less than expected screen image clarity, first be sure that any protect film has be removed from the screen that may have been placed there at the factory to protect the screen during transient. If the issue continues try resetting the hardware of your Chromebook. Here is a link to instructions for resetting the hardware of a Chromebook: https://support.google.com/chromebook/answer/3227606?hl=en. After this reset, check the screen to see if the screen image quality has improved. If not, now reset the Chromebook back to original factory settings:  https://support.google.com/chromebook/answer/183084?hl=en&ref_topic=3417251. After this reset, check the screen image to see if there has been an improvement. If there has not, we recommend you contact Lenovo Tech Support for Chromebooks at: 800-426-7378.

Hello, SarahP. We are sorry to hear that you are experiencing an issue with your Duet 5. This is a problem that we would like to look further into to make sure we can make the necessary improvements. We recommend following the progress of your service on your Duet 5 closely. We appreciate you sharing your experience so that we may use it to continue to better our products and services for yourself and others.

Hi KeithD,

We're sorry to hear that you experienced this issue with purchasing your Duet 5 Chromebook. We recommend working with Best Buy customer service to discuss the options you may have to resolve this.

We appreciate you sharing your feedback with us, and we will share your comments with the respective teams.

Best Regards,
Lenovo

Hi, Clay. We are sorry to hear that your Duet 5 has fallen short of your expectations and are having trouble with it. To try to remedy this, first, please look for any applicable updates in the “About ChromeOS” tab in system settings. After applying these updates, should your issue persist, we recommend trying to complete a powerwash or factory reset to see if this resolves the issue. To complete a reset, here is a link to a Google Support page that details how to reset a Chromebook: https://support.google.com/chromebook/answer/183084?hl=en. After these steps, if this doesn’t resolve things, we recommend reaching out to Lenovo Tech Support for Chromebooks at this number: 800-426-7378, and providing a representative with details of your issue, so that they may help by providing a solution for you. We appreciate you sharing your experience so that we may use it to continue to better our products and services for yourself and others.