Customer Ratings & Reviews
- Model:
- 82QS001HUS
- SKU:
- 6477625
Rating by feature
- Battery Life
Rating 4.7 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the IdeaPad Duet 5 Chromebook for its exceptional screen quality, ease of use, and impressive battery life. Many users appreciate its performance for web activities and the fast processor speed. The keyboard and lightweight design are also well-received, though some have noted that the kickstand scratches easily.
This summary was generated by AI based on customer reviews.
I wouldn't recommend it.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It breaks easily so be careful also there isnt much to do on it.
No, I would not recommend this to a friendDoesn’t turn on
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop isn’t turning on. Used it for 7months. Recently received an update Now the machine doesnt turn on
No, I would not recommend this to a friendDO NOT BUY THESE. SCAM!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst purchase ever. Support was dismal. I now own non-working buds and cant get them replaced.Bestbuy is the worst.
No, I would not recommend this to a friendVery disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't like it at all not happy with it at all very
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .We are sorry to hear that the Lenovo IdeaPad Duet 5 Chromebook, model number 82QS001HUS, does not meets your computing needs. We always recommend you check the requirements and compatibility of any software/games you will be installing on your new Chromebook, before you invest in any Chromebook. Be sure your new Chromebook can support the software you will need to use and your workload.
Screen cracked after 4 days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I could tell you anything about this product. The screen cracked after 4 days on accident. Lenovo wants to charge $700 to fix it.. so I wasted $450 on the device. Most likely won't ever purchase another Lenovo product
No, I would not recommend this to a friendhate it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is horrible, battery does not work, shuts of whenever it wants, and login is too hard. And that's only some of the problems i have
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hello! We are sorry to hear that you did not enjoy your experience with your Duet 5 Chromebook. This model Duet 5 is a Chromebook and all Chromebook ship with ChromeOS. Should this software not meet your needs, we recommend reviewing and comparing what is necessary in a computing solution and searching for what best aligns with your needs. With its 8-core processor optimized for ChromeOS with 8GB of memory, the Duet 5 is a great fit for snappy browsing and multi-tasking ChromeOS users. Should you feel your issue is persistent, we recommend reaching out to Lenovo Tech Support for Chromebooks at this phone number to work with a representative who may provide a specific solution for your problem: 800-426-7378. We appreciate you sharing your experience so that we may use it to continue to better our products and services for yourself and others.
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer just very fragile but still worth it
I would recommend this to a friendWould not buy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took back, horrible computer, but Best Buy was happy to return and I purchased a Mac, best decision I’ve made yet.
No, I would not recommend this to a friendWon’t turn on
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t even had it a week and it won’t power on. Back to best buy we go.
No, I would not recommend this to a friendThe worst purchase
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst product ever in less than 6 month my screen dont turn on and still paying for something that i cant use.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hello, CarmenS. We are sorry to hear that you encountered an issue with your Slim 3 Chromebook. Regarding your problem, we recommend searching for available app updates for Netflix and Disney+ and the operating system to help ensure you are running the latest software and drivers as this can remedy most errors. If your issue persists after attempting this fix, we recommend reaching out to Lenovo Tech Support for Chromebooks and providing a representative with details of your issue, so that they may help by providing a solution for you. Here is a phone number to speak with a tech support representative to further resolve your issue: 800-426-7378. We appreciate you sharing your experience so that we may use it to continue to better our products and services for yourself and others.
Avoid
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. Barely had is less than a few months and its constantly crashing and locking on its own.
No, I would not recommend this to a friendMotherboard doesn't last long...
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to send it in to get fixed twice within the warranty period.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hello, Steph. We are sorry to hear that you have experienced an issue with your Duet 5 Chromebook. This Duet 5, along with a wide range of our other products, undergoes testing and quality control inspection to help ensure we provide great products for you and other potential user. We recommend customers that purchase through our retail partners consider their device coverage options to help protect their investment in a solution for peace of mind. We do appreciate you choosing Lenovo and appreciate you sharing your experience so that we may use it to continue to better our products and services for yourself and others.
Fragile
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such a fragile tablet screen got crack on the first day literally on the desk with mild flip.
No, I would not recommend this to a friendScreen cracks easily
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen cracked after 3 months. They wanted more than the tablet cost to fix it.
No, I would not recommend this to a friendGood but issues
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my wife and she doesn't like it because she cant sit on the couch and use it with out slome type of support for the monitor. And no usb outlets to hookup a scanner.
I would recommend this to a friend- Pros mentioned:Battery life, Screen quality
Great tablet for the price! a Winner
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking for a vibrant touch screen tablet that acts more like a laptop with ChomeOS, look no further. This is a winner. 8GB RAM and 128GB Disk space is the MINIMUM you should be looking on a Chromebook. Sure, there are intel versions that outperform this mobile-type processor, but battery life is nowhere near what you can get with ARM. Remember, Chromebooks are mostly secondary computers, Windows and Mac's are workhorses. This is suitable for media consumption, email, and light work. You don't get Office programs in this, just web version apps, which are not as powerful. Despite these drawbacks inherent to ChromeOS rather than Lenovo, I just love this Chromebook. Pen is very responsive and a delight to use on screen. Deattach the keyboard and you've got a great tablet. Keyboard is a pleasure to type on. And that battery life!! at this price it's a steal.
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Thank you for choosing the Lenovo IdeaPad Duet 5 Chromebook. It uses Google Workspace for office type programs. Google Workspace is completely compatible with Microsoft Office Programs and this is a free service through the Google Server. If you currently have a Microsoft Office 365 Account, you can access that existing account through a Chromebook. Here is a link to more information: https://support.microsoft.com/en-gb/office/how-to-access-microsoft-office-on-a-chromebook-32f14a23-2c1a-4579-b973-d4b1d78561ad#:~:text=Open%20the%20browser%20on%20your,with%20your%20Microsoft%20365%20subscription. We are pleased to hear that the value, features and performance of the IdeaPad Duet 5 Chromebook meets your computing needs so well.
Died
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for 4 months and it died. Screen won’t turn on and it won’t charge
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .We are sorry to hear that you are having issues charging your Lenovo Chromebook Duet 5, model number 82QS001HUS. Resetting the Chromebook back to original factory settings will also reset your internal battery, this may correct the issues you are having. Here is a link to instructions for resetting a Chromebook: https://support.google.com/chromebook/answer/183084?hl=en. If the issue continues, we recommend you contact Lenovo Tech Support for Chromebooks. Let the Lenovo Customer Service Specialist know the troubleshooting steps you have already taken. Call at: 800-426-7378.
Screen froze after an update
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this device on 9/17/2023. Blacked out after an update.
No, I would not recommend this to a friendLenovo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not like this item. It did not do anything that the guy said it would. It was a pointless buy
No, I would not recommend this to a friend- Pros mentioned:Processor speed, Screen quality
Awesome student laptop!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was searching for a laptop to start virtual learning for my son this year (6th grade). I was hesitant after reading the reviews to buy this. I wasn't sure if I should go chromebook or a regular laptop.. I decided to give this a shot. It is perfect. His school used chromebooks so he is familiar with everything, shortcuts, etc. The screen is a pretty good size and it handles having multiple tabs open without slowing down. I will remind him to close them out after there are 12 or so open but its still working fine when I do. Touchscreen is good Camera is good. He watches netflix and disney on it and we have no problems with the sound or quality. Do I like the cover as a support when in laptop mode..its ok. We have some books stacked behind it and then the folded back. Love how easily it detaches as a laptop. The magnet is strong. Not many choices for protective cases and the case it comes with definitely wouldn't protect it if it got dropped. Haven't really noticed how long it stays charged for. We use it plugged in all day long. Overall would definityly recommend!
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi, Allyssa, thank you for choosing Lenovo! We are glad to hear that your Duet 5 Chromebook has been awesome for you, and we appreciate you taking the time to share your experience with us.