Customer Ratings & Reviews
- Model:
- 82QS001HUS
- SKU:
- 6477625
Rating by feature
- Battery Life
Rating 4.7 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the IdeaPad Duet 5 Chromebook for its exceptional screen quality, ease of use, and impressive battery life. Many users appreciate its performance for web activities and the fast processor speed. The keyboard and lightweight design are also well-received, though some have noted that the kickstand scratches easily.
This summary was generated by AI based on customer reviews.
Broked
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i buy 3, and after 1 month 2 of them was brooked.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi SonaK,
Thank you for sharing your feedback with us. We are sorry to hear that you experienced this issue with your Duet 5 Chromebooks. We apologize for the inconvenience that this has caused you, and we'd like to work with you to try to resolve this issue.
To start, since we do not know the details of what you have deemed as broken, we cannot provide immediate troubleshooting to address the problem, we recommend contacting Lenovo Support here: 877-453-6686, for assistance.
Please feel free to update us when you can.
Best regards,
Lenovo
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give this item zero stars I would. I dont know if I just got a bad one, or if this is a problem. After 11 days, it refused to turn on. I returned it, and hot sonething else.
No, I would not recommend this to a friendDisappointing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The display quality is awful. It's extremely dark& the resolution made me check if my contacts fell out. The processor is slow to the point that you can count to 10 before websites load.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hello, Bkeyt. We are sorry to hear that you have encountered an issue with your Duet 5 Chromebook and that it did not meet your expectations. This model Duet 5 features a 13.3” FHD (1920x1080) OLED, 400nit brightness display with a 100% DCI-P3 color gamut for a bright, sharp and immersive entertainment and viewing experience. We recommend ensuring that your display settings are set to your liking. With slow webpage loading, we also recommend checking that the Wi-Fi network you are connected is able to supply sufficient bandwidth to your Duet 5 for a smooth web-browsing experience. Additionally, please check that your system is updated with the latest software to ensure you get the best performance possible. If your issues persist, feel free to reach out to Lenovo Tech Support for Chromebooks and provide a representative with details of your issue, so that they may help by providing a solution for you. Here is a phone number to speak with a tech support representative to further resolve your issue: 800-426-7378. We appreciate you sharing your experience so that we may use it to continue to better our products and services for yourself and others.
Loved it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for my 11 year old and she loved it. Great laptop
I would recommend this to a friendTerrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not receive and first couple days I had to return because screen stopped working , so they tell me I have to wait a week to ship one out and nothing !!!!!! $450 down the drain !!
No, I would not recommend this to a friendI wouldn't recommend it.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It breaks easily so be careful also there isnt much to do on it.
No, I would not recommend this to a friendVery disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't like it at all not happy with it at all very
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .We are sorry to hear that the Lenovo IdeaPad Duet 5 Chromebook, model number 82QS001HUS, does not meets your computing needs. We always recommend you check the requirements and compatibility of any software/games you will be installing on your new Chromebook, before you invest in any Chromebook. Be sure your new Chromebook can support the software you will need to use and your workload.
Screen cracked after 4 days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I could tell you anything about this product. The screen cracked after 4 days on accident. Lenovo wants to charge $700 to fix it.. so I wasted $450 on the device. Most likely won't ever purchase another Lenovo product
No, I would not recommend this to a friendDoesn’t turn on
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop isn’t turning on. Used it for 7months. Recently received an update Now the machine doesnt turn on
No, I would not recommend this to a friendJunk - don’t waste your money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have used it 5 times and it no longer powers up. Geek squad was unable to get it to work as well. Total JUNK!!!
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey, Lorange. While we are thankful that you chose our product, we are sorry to hear that you are having issues with it. To try and resolve this, we recommend you call Lenovo Support for additional help at: 877-453-6686. We appreciate you taking the time to share your perspective with us.
Just don’t
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do yourself a favor and do not buy this. This is a huge mistake.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey AliEmandi, we're sorry to hear that you had a poor experience with your Duet 5 Chromebook. If you could, please share some details on what went wrong so we can help.
hate it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is horrible, battery does not work, shuts of whenever it wants, and login is too hard. And that's only some of the problems i have
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hello! We are sorry to hear that you did not enjoy your experience with your Duet 5 Chromebook. This model Duet 5 is a Chromebook and all Chromebook ship with ChromeOS. Should this software not meet your needs, we recommend reviewing and comparing what is necessary in a computing solution and searching for what best aligns with your needs. With its 8-core processor optimized for ChromeOS with 8GB of memory, the Duet 5 is a great fit for snappy browsing and multi-tasking ChromeOS users. Should you feel your issue is persistent, we recommend reaching out to Lenovo Tech Support for Chromebooks at this phone number to work with a representative who may provide a specific solution for your problem: 800-426-7378. We appreciate you sharing your experience so that we may use it to continue to better our products and services for yourself and others.
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer just very fragile but still worth it
I would recommend this to a friendDO NOT BUY THESE. SCAM!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst purchase ever. Support was dismal. I now own non-working buds and cant get them replaced.Bestbuy is the worst.
No, I would not recommend this to a friendWould not buy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took back, horrible computer, but Best Buy was happy to return and I purchased a Mac, best decision I’ve made yet.
No, I would not recommend this to a friendWon’t turn on
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t even had it a week and it won’t power on. Back to best buy we go.
No, I would not recommend this to a friendThe worst purchase
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst product ever in less than 6 month my screen dont turn on and still paying for something that i cant use.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hello, CarmenS. We are sorry to hear that you encountered an issue with your Slim 3 Chromebook. Regarding your problem, we recommend searching for available app updates for Netflix and Disney+ and the operating system to help ensure you are running the latest software and drivers as this can remedy most errors. If your issue persists after attempting this fix, we recommend reaching out to Lenovo Tech Support for Chromebooks and providing a representative with details of your issue, so that they may help by providing a solution for you. Here is a phone number to speak with a tech support representative to further resolve your issue: 800-426-7378. We appreciate you sharing your experience so that we may use it to continue to better our products and services for yourself and others.
Avoid
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. Barely had is less than a few months and its constantly crashing and locking on its own.
No, I would not recommend this to a friendGood but issues
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my wife and she doesn't like it because she cant sit on the couch and use it with out slome type of support for the monitor. And no usb outlets to hookup a scanner.
I would recommend this to a friendMotherboard doesn't last long...
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to send it in to get fixed twice within the warranty period.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hello, Steph. We are sorry to hear that you have experienced an issue with your Duet 5 Chromebook. This Duet 5, along with a wide range of our other products, undergoes testing and quality control inspection to help ensure we provide great products for you and other potential user. We recommend customers that purchase through our retail partners consider their device coverage options to help protect their investment in a solution for peace of mind. We do appreciate you choosing Lenovo and appreciate you sharing your experience so that we may use it to continue to better our products and services for yourself and others.