Customer Ratings & Reviews
- Model:
- 82XH0001US
- SKU:
- 12241205
Rating by feature
- Battery Life
Rating 4.7 out of 5 stars
- Speed
Rating 4.5 out of 5 stars
- Display
Rating 4.7 out of 5 stars
best buy product review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great product and the staff is very helpful and friendly
I would recommend this to a friendgood for students
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good laptop for the price. great for students and super durable
I would recommend this to a friendI regret purchasing this
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this to travel with and while it is small and light, I regret buying it. It is painfully slow loading simple web pages and often crashes. I've had other chromebooks in the past that were a delight to use and this is simply too underpowered for the job.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi, jtpenny. We are sorry to hear that you are experiencing this issue with your Chromebook. If you feel that the system could be optimized and not limited by hardware to meet your needs, to try to remedy this, first, please look for any applicable updates in the “About ChromeOS” tab in system settings. After applying these updates, should your issue persist, we recommend trying to complete a powerwash or factory reset to see if this resolves the issue. To complete a reset, here is a link to a Google Support page that details how to reset a Chromebook: https://support.google.com/chromebook/answer/183084?hl=en. After these steps, if this doesn’t resolve things, we recommend reaching out to Lenovo Support for a solution: 800-426-7378. We appreciate you taking the time to share your perspective.
Died after 14 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my daughter last year. The touch screen is a little finicky near the edges; when touching the screen the clicks want to "snap" to the edge. Also, the unit completely died 14 months after purchase. It won't charge or turn on.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi, DanH. We're sorry to hear that your experience with your Flex 3i Chromebook has been poor as of recently. To try to resolve this, we recommend contacting Lenovo Support for assistance to get your device up and running again. We appreciate you taking the time to share your feedback with us.
chromebook
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The chromebook was alright there were sometimes when the Chromebook would freeze
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi AbdulrazaakS,
Thanks for choosing Lenovo!
It is good to hear that your experience with your Chromebook was solid, and we appreciate you taking the time to share this with us.
Please feel free to reach out to us should you need any assistance with your Chromebook.
I dont care for
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too small and doesn't stay chArged enough for me to do homework
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi TerinaB,
Thanks for choosing Lenovo and for sharing your feedback with us. We are sorry to hear that this IdeaPad Flex 3i Chromebook fell short of your needs. We hear your disappointment and frustration, and we apologize for any inconvenience that this may have caused you. We wish to provide the best experience possible, and we appreciate your comments as we reflect on ways to offer more products to meet the needs of various users.
We hope that you consider our products again in the future, and please feel free to reach out to us via the Q& A section of this product page or Lenovo Support should you have any questions or need assistance in the future, as your satisfaction is important to us.
Best regards,
Lenovo
I wouldn’t recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The computer was OK. Not the laptop that I was expecting. I found that there were troubles when I would open a new tab, and it was just keeps spinning. Even after I close out the browser I would actually had to restart the entire computer and even sometimes I didn’t work so I had to do a hard reset and this was only a few days after getting the computer. Keep in mind. This is my second computer by Lenovo Chromebook that I have gotten and returned. It’s a good computer for small projects. I was a little annoyed that I couldn’t download what I wanted to because, but didn’t allow it.
No, I would not recommend this to a friendLenovo laptop
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter only had this for 2 months and the hinges cracked. Not sure if we got a defective one but it wasn’t as sturdy as we thought. Other than that price was decent but I guess you get what you paid for.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi Hoopiliowner,
Thank you for sharing your feedback with us. We are sorry to hear that you are having trouble with your Flex 3i Chromebook. We apologize for the inconvenience that this may have caused you, and we'd like to work with you to resolve this issue.
To start, given this is a hardware issues, we recommend contacting Lenovo Support here: 877-453-6686, for swift assistance.
Please update us when you can regarding this and reach out to us should you have any questions or further comments.
Best regards,
Lenovo
Very slow speed
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this product for my granddaughter who is in third grade. She does not like it because the process speed is so slow. She’s only used it maybe three times in a year.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey Kirkagaterich,
Thank you for sharing your feedback with us. We are sorry to hear that this Flex 3i Chromebook has underperformed for your granddaughter. We apologize for the inconvenience that this has caused you both, and we'd like to work with you to resolve this issue.
To start, we recommend ensuring the system is up to date by opening Settings > About ChromeOS > Check for updates. Next, try doing a hardware reset (visit the following link to learn how to do so: https://support.google.com/chromebook/answer/3227606?hl=en&sjid=11168473644130281663-NA), which reboots the embedded controller that manages various system components.
If this doesn't resolve your issue, you may need to factory reset your Chromebook, which you can learn more about towards the bottom of the webpage tied to the previously embedded link. So long as your Chromebook is backed up and the data is tied to the same Google account you used to setup your Chromebook, you can restore your system from a backup point to prevent you having to go through the full setup process again or having to make setting adjustments and customizations again.
Please update us when you can regarding this and reach out to us again should you have any questions or need further assistance, as your satisfaction is important to us.
Best regards,
Lenovo
Plus and minus
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to be working well. Where it lacks is in the written instructions for doing things. Nothing new, eh?
I would recommend this to a friendPerformance issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had multiple issues related to downloading apps and not able to access or downloads docs needed for college courses. Returned
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey SiobhanM, we are sorry to hear that you had trouble with your Chromebook, leading to you returning it. In the future, should you encounter any issues with our product, please feel free to contact Lenovo Support for assistance in resolving your issues. We hope that you choose our product again in the future and appreciate you taking the time to share your perspective with us.
Poor Hinge Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hinge broke in just 9 months of use and it's not covered under warranty
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hello,
Thak you for sharing your feedback with us. We're sorry to hear that you ran into an issue. We strive to provide the best experience possible, so we're disappointed and apologize that this wasn't the case for you.
We recommend contacting Lenovo Support at this number: 877-453-6686, to work with the Customer Care team for swift action as we look to resolve this matter for you and make things right.
Please don't hesitate to let us know what else we can do to improve your experience, as your satisfaction is important to us.
Best regards,
Lenovo
Don't waste your money. Better choices out there.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheaply built. mouse pad made annoying cheap plastic clicking noise.
No, I would not recommend this to a friendslow performance and page refresh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.horrible performance, even for surfing internet. if you are okay waiting more than three seconds for a page refresh, and if you have all extreme patience, you might be okay, but otherwise the performance of this computer for even the most basic functionality is very deficient. I simply use this for Internet surfing and with a handful of windows open, it can't process the content and page refresh in a reasonable timeframe.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hello, SteveT. We are sorry to hear that you have experienced an issue with your Chromebook. Given the specifications of this model and its use, as we understand it, it should be able to keep up with your workload easily. To try to remedy this, first, please look for any applicable updates in the “About ChromeOS” tab in system settings. After applying these updates, should your issue persist, we recommend trying to complete a powerwash or factory reset to see if this resolves the issue. To complete a reset, here is a link to a Google Support page that details how to reset a Chromebook: https://support.google.com/chromebook/answer/183084?hl=en. After these steps, if this doesn’t resolve things, we recommend reaching out to Lenovo Tech Support for Chromebooks and providing a representative with details of your issue, so that they may help by providing a solution for you. Here is a phone number to speak with a tech support representative to further resolve your issue: 800-426-7378. We appreciate you sharing your experience so that we may use it to continue to better our products and services for yourself and others.
Its a chromebook
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My expectations were low, but the available memory on this thibg was even lower
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi Vincy,
Thank you for sharing your feedback with us. We are sorry to hear that your IdeaPad Flex 3i Chromebook fell short of your needs.
We have noted your comments, and we hope that you find the right fit for you. If we can help with this decision process, please let us know and we'd be happy to help.
Best Regards,
Lenovo
Not very happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow loading, very glitchy, the color is nice
No, I would not recommend this to a friendWouldn't recommend
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Already having issues with the trackpad jumping around ands clicking on things unintentionally. Had it seen at geek squad for a reset and the issue is still there.
No, I would not recommend this to a friendLenovo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well first of all your customer services is horrible. Your people are rude and made me cry. Regarding the product it was open box and i was told its was in excellent condition. It wasn't!! The right and left arrows don't work. It never got fixed even though i tried and it was for my daughter's school work. I would not recommend because your customers super is absolutely ridiculous.
No, I would not recommend this to a friendNot again don't buy
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality. Hinge is very weak. Not a bad setup or for use but doesn't last long and not durable at all. Would not purchase again kind of sad that I did.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi MichaelS, we're sorry to hear that your experience with your Chromebook has been poor. If we can help, please contact Lenovo Support at: 855-253-6686, to work with a representative for in-depth troubleshooting. We appreciate you taking the time to share your feedback with us.
Be careful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the computer for my daughter and only used it two days and the mouse pad stopped working and took it back and got a another one and three days after using the volume went out traded it back for a different style computer and is working fine.
No, I would not recommend this to a friend
