Customer Ratings & Reviews

I wasn’t going to leave a review but I noticed all the reviews were from people who recently purchased this laptop. The problem with this laptop seems to appear after sever months of use. The hinges fail. Check other sites for reviews. In my case, a screw stripped out and damaged the screen. My laptop never left my house, it was babied and in perfect condition. Never dropped or taken anywhere. The only damage was my greasy finger prints on the touch pad. One day I opened the laptop and the hinge failed. I found a screw stuck underneath the bezel, I tried to screw it back in but it was stripped. I still had 4-5 months on my basic warranty. I reached out to Lenovo and was told the damage would be considered my fault and therefore not covered. I suppose it was my fault for opening the laptop but it wasn’t from improper use or mishandling. I really liked the laptop, but after seeing so many reviews from people experiencing the same issue I can’t recommend this product until Lenovo owns up to the deficiencies in the product. At one time I was going to send this in hoping they would stand behind their product but the reviews tell me this won’t happen. Do your research, see what the reviews are like after several months.

I'm really liking this laptop. It is made really well. My other literally fell apart. I had Dells and HP's and they both had the same problem of not being very sturdy. Fell apart with just normal use.

DO NOT BUY THE LENOVO FLEX 5. You will be sorry! They have faulty hinges. Do your research and look it up. So many people had their hinge break including me and they don't want to stand behind their product! Even under warranty! There's a class action suit a brewing. Save yourself the hassle and buy a HP.