Customer Ratings & Reviews
![The text on the image is a keyboard layout, which includes the letters, numbers, and symbols typically found on a computer keyboard. The layout is as follows:
1. 2. 3. 4. 5. 6. 7. 8. 9. 0. - + = backspace tab q w e r t y u i o p [ ]
2. a s d f g h i k l ; ' . - enter shift Z x C V b n m < d > c ? / shift ctrl alt alt ctrl < W MickAudio Lenovo](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/ac1eedc3-1853-48ce-b3f3-e9b54880526c.jpg)
- Model:
- 82XJ004AUS
- SKU:
- 12017480
Rating by feature
- Battery Life
Rating 4.7 out of 5 stars
- Speed
Rating 4.5 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the product's excellent overall performance, portability, and good battery life. They also appreciate its speed, light weight, and well-designed appearance, along with a comfortable screen size. However, some customers note the absence of a touchscreen feature and limited storage capacity as drawbacks.
This summary was generated by AI based on customer reviews.
Mr. de Leon
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.was not what I needed, was adviced to return to Best Buy.
No, I would not recommend this to a friendLaptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would review this item as "uncertain or not sure" as it did not have a power cord in the box.
No, I would not recommend this to a friendGood laptop but flimsy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop was good. Unfortunately it was accidentally dropped from my desk to the chair and cracked the screen. I wish it was built a little bit more ruggedly.
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi Jeff-
Thank you for sharing your experience with us. We are disappointed to hear that the screen of your IdeaPad Slim 3 Chromebook is cracked. We aim to deliver great user experience with our products. The IdeaPad Slim 3 Chromebook, alongside a vast range of our other products, undertakes rigorous testing and quality control to ensure we provide reliable, quality products. We greatly appreciate your comments, as this will help us provide great experiences for all.
Please reach out to Lenovo Support here: 855-253-6686 and one of our dedicated customer service associates can help you with next steps regarding repairs. Please reach out to us through the Q & A section of this product page if you would like to share any updates or if you have any questions.
Best wishes,
Lenovo
- Cons mentioned:Touchscreen
Chromebook
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor screen display. Keys worked well but Had to return it
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hello,
Thank you for sharing your feedback with us. We're sorry to hear that you ran into an issue, leading to you returning the system.
We have noted your comments, as your input is important in our review of opportunities for improvement. We hope that you choose our products again in the future, and that you feel free to reach out to us with any issues, as we strive to provide the best experience possible.
Best regards,
Lenovo
My home computer.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There's no way to make the screen go up or down except with the arrows on the right! That is not handy!!
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi BevR-
Thank you for choosing Lenovo and sharing your feedback with us. We are disappointed to hear that you are facing issues navigating your IdeaPad Slim 3 Chromebook. We aim to provide excellent user experience for our products, and we would love to recommend a possible solution you can use to improve your experience.
The IdeaPad Slim 3 Chromebook allows users to scroll up and down using 2 fingers on the touchpad. You can scroll down by swiping 2 fingers upwards on the touchpad, to scroll up swipe downwards using 2 fingers. Your Chromebook is also compatible with many computer mouses on the market so if you would prefer you can always use a traditional mouse as well. I have linked the Best Buy website to make your search easier.
https://www.bestbuy.com/site/searchpage.jsp?id=pcat17071&qp=category_facet%3DMice%2C+Keyboards+%26+Accessories%7Eabcat0513000%5Ecurrentprice_facet%3DPrice%7ELess+than+%2425&st=mouse
Please reach out to us through the Q & A section of this product page if you have any questions or need assistance.
Best wishes,
Lenovo
Great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good price. Average performance! Great service from Best Buy!
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi,
Thanks for choosing Lenovo and for sharing your feedback with us!
We are glad to read that you are satisfied with your purchase overall.
Please don't hesitate to reach out to us via the Q& A section of this product page or contact Lenovo Support should you have any questions or need assistance.
Regards,
Lenovo
Do not recommend
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mandatory software update locked my whole computer and wasn’t able to recover anything or restart it, became an instant paperweight
No, I would not recommend this to a friendWhat a Chromebook should cost
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product is fine – Best Buy needs to get synchronized with their shipping companies
I would recommend this to a friend- Pros mentioned:Screen size
Good laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a little slow for my taste but the screen is large with a large keyboard
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi ChristalM,
Thank you for sharing your feedback with us. We are sorry to hear that this IdeaPad Slim 3 Chromebook has fallen short of your expectations. We wish to provide the best experience possible, and while this Slim 3 Chromebook is an entry level laptop not designed purely for performance, we want to ensure your system is performing as well as possible.
To start, we recommend ensuring the system is up to date by opening Settings > About ChromeOS > Check for updates. Also, try to minimize the number of apps or browser tabs open as this can free up resources for smoother processing with the tasks you're actively working on.
Please feel free to reach out to us via the Q& A section of this product page should you have any questions or need assistance.
Best regards,
Lenovo
Stopped working, Best Buy no help
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this laptop in August and in December it stopped working. Took it back to Best Buy, they sent it off and said the battery was loose inside. We received it back in February and after using it twice, it stopped working again. Took it back to Best Buy a second time and they want to charge us $84.99 to send it off even though they supposedly fixed it two weeks ago. Very disappointed!
No, I would not recommend this to a frienddispleased
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.dislike not compatible windows based slow uwanted
No, I would not recommend this to a friend- Cons mentioned:Storage capacity
Bummer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough memory. Chrome only. Not adequate. Disappointed. Bummer.
No, I would not recommend this to a friend Horrible and will never buy again
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was always freezing and going slow. Has a horrible camera quality
No, I would not recommend this to a friendvery poor. freezes and very sluggish
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Chromebook is essentially unusable. It is very sluggish and constantly freezes
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi MATTHEWS,
Thank you for sharing your feedback with us. We are sorry to hear that you ran into issues when using your IdeaPad Slim 3 Chromebook. We wish to provide the best experience possible, so if you'd like to work with us, we’d like to work with you to address these points in hopes to improve your experience with your Slim 3 Chromebook.
To try to remedy this, first, please look for any applicable updates in the “About ChromeOS” tab in system settings. After applying these updates, should your issue persist, we recommend trying to complete a powerwash or factory reset to see if this resolves the issue. To complete a reset, here is a link to a Google Support page that details how to reset a Chromebook: https://support.google.com/chromebook/answer/183084?hl=en.
Please don’t hesitate to leave us a note in the Q&A section of this product page should you need further assistance. Should you prefer to talk to us over the phone, you can also contact our support team at this number: 877-453-6686, to talk to a representative who may help by providing a solution for you.
Please let us know what else we can do to improve your experience, as your satisfaction is important to us.
Best regards,
Lenovo
Missing Package
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product never arrived. The fedex delivered it in my front lawn.
No, I would not recommend this to a friendNot in stock
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased on 12/21 as a Christmas present. Was informed that it would be delivered by 12/23. Was emailed on 12/23 that the delivery would be delayed 24-48 hours. Items was never delivered and then order cancelled on 1/6.
No, I would not recommend this to a friendDidn't realize what I was buying at the time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ended up having to return the entire unit. It operating like a cheap toy the visuals were absolutely the worst I've ever seen
No, I would not recommend this to a friendPoor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Right off, it got a virus. Had to shut it down until the battery ran down. Started it back up. Same thing. Good thing it wasn't expensive. Will look into purchasing something better.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hello,
Thak you for sharing your feedback with us. We're sorry to hear that you ran into an issue. We strive to provide the best experience possible, so we're disappointed and apologize that this wasn't the case for you.
We recommend contacting Lenovo Support at this number: 877-453-6686, to work with the Customer Care team for swift action as we look to resolve this matter for you and make things right.
Please don't hesitate to let us know what else we can do to improve your experience, as your satisfaction is important to us.
Best regards,
Lenovo
No Star here
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality and full of come-ons. A hassle finding what you want
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi NancyS-
Thank you for taking the time to share your experience. We are disappointed to hear that you are facing issues with the IdeaPad Slim 3 Chromebook. We always aim to give the best user experience and are sad to hear that we missed the mark. We would like to offer a few solutions to the issues you are encountering to help improve your experience.
Firstly, there are optional applications pre-installed within your IdeaPad Slim 3 Chromebook. These apps can be deleted easily by selecting the app with right click and choosing the uninstall option from the menu that appears.
To address your concern regarding the difficulty finding the info apps or files you need; Chromebooks include a Search Key making searching for files, settings, or apps easier. You can find this on your keyboard on the left-hand side that appears as a large colored-in circle. Finally, you can use the search bar to easily find what you are looking for.
Please reach out to us through the Q & A section of this product page if you would like to share more details with us about your experience.
Best wishes,
Lenovo
- Pros mentioned:Overall performance, Portability
Chromebook Fancy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this for our daughter. It is her last semester at college and she needed something to get her through. She loves it and is just what she needed. It's not heavy and doesn't take up much room at all. Fast and sleek!
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi KristiS-
Thank you for choosing Lenovo and sharing your experience with us. We are thrilled to hear that the IdeaPad Slim 3 Chromebook is working well for your daughter's college studies. We aim to offer great user experience and are overjoyed to see that we met our goal.
Please reach out to us through the Q & A section of this product webpage if you have any questions or need any assistance.
Best wishes,
Lenovo