Customer Ratings & Reviews
- Model:
- 82XJ0000US
- SKU:
- 11960083
Rating by feature
- Battery Life
Rating 4.7 out of 5 stars
- Speed
Rating 4.5 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Don’t buy-went dark after one week!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hope I can return this! It is a piece of junk. I bought this one week ago- 7 days!!! Slow running and cheap finishes. But I don’t really care too much about a laptop/chromebook as long as it works- I pay bills and shop only. Last night I plugged this laptop into charger- it was still over 50% charged- this morning it is dead I can’t get it to do anything. Yes I have tried other outlets, reset buttons , all that my phone search has suggested for me to do …piece of junk- just bought a HP , fingers crossed
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey MargaretT,
We are sorry to hear that you had trouble with your IdeaPad Slim 3 Chromebook, leading to you returning it. We apologize for the frustration and inconvenience that this may have caused you.
Your comments will be considered while investigating the issues you expressed. We hope that you choose our products again in the future, and that you feel free to reach out us with any questions or issues you encounter so that we may help.
Best regards,
Lenovo
Great starter laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its a good starter laptop, my granddaughter loves her laptop.
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi uspslc, thanks for choosing Lenovo! We're thrilled to hear that your granddaughter is loving it, and we really appreciate you sharing your experience and feedback with us.
Good for personal use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great for everyday use, not for school work
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey Aaliyah, we're sorry to hear that your Chromebook missed the mark for you in this regard. If we can help in respect with your device, please reach out so we can assist, and we appreciate you taking the time to share your feedback with us.
Wvflatop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop is good for my needs but went on sale just after the return date. Great deal at 150.00 if you need basic computer.
I would recommend this to a friendNo headphone portable
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop didn’t have a portable for headphones so I had to return the laptop. I wish they had the headphones portable
No, I would not recommend this to a friendBest Buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mom please get and buy the Lenovo Chromebook for you.
I would recommend this to a friendLines
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Return after 3 or 4 days. Developed lines on screen
No, I would not recommend this to a friendAverage Chromebook
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average performance and hope it doesn't break fast.
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey Bas2a, thanks for choosing Lenovo! We hope that your time with your Chromebook continues to improve, and we appreciate you sharing your experience and feedback with us.
Couldn't stay connected to internet.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had issues with this and returned it after a couple of days. It kept losing internet connection. Day one, no problem. Day two I spent an hour with my internet provider trying to fix problem (because of course assumed the issue was with them), then was given Lenovo's number and sat on the phone with their tech for 30 minutes before getting problem resolved. Next day, once again couldn't connect to home internet without a lot of work, so decided to return it. Maybe it was just a defective laptop, but next brand I bought hasn't given me a single problem.
No, I would not recommend this to a friendDon't get it, super slow and crashes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is so excruciatingly slow. It also randomly shuts down when Im working on it which is very disappointing since I bought it a month ago. The keyboard also sucks: it's so difficult and cumbersome to type. I would not recommend it if you want to easily browse or stream anything. Save your money, this is overpriced trash.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi Summy,
We're sorry to hear that your experience with your Slim 3 Chromebook has been so poor. To try to help improve your ease of use from a software perspective, try doing a hardware reset (visit the following link to learn how to do so: https://support.google.com/chromebook/answer/3227606?hl=en&sjid=11168473644130281663-NA), which reboots the embedded controller that manages various system components.
If this doesn't resolve your issue, you may need to factory reset your Chromebook, which you can learn more about towards the bottom of the webpage tied to the previously embedded link. Also, you can contact Lenovo Support via an outlet that is most convenient for you for further assistance.
Inusable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keep logging off. Can’t use it like I want. The set up done was done wrong
No, I would not recommend this to a friendLots of glitches
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not sure if we received a glitched computer but brand new outdoor the box it has lots of “quirks”. When trying to type it moves lines. When trying to click on things the mouse jolts across the screen. If I had a do over I’d go with different brand.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hello, Beehive7. We are sorry to hear that you are having trouble with your Slim 3 Chromebook. To try to remedy this, first, please look for any applicable updates in the “About ChromeOS” tab in system settings. After applying these updates, should your issue persist, we recommend trying to complete a powerwash or factory reset to see if this resolves the issue. To complete a reset, here is a link to a Google Support page that details how to reset a Chromebook: https://support.google.com/chromebook/answer/183084?hl=en. After these steps, if this doesn’t resolve things, we recommend reaching out to Lenovo Tech Support for Chromebooks here: 800-426-7378, and providing a representative with details of your issues, so that they may help by providing a solution for you. We appreciate you sharing your experience so that we may use it to continue to better our products and services for yourself and others.
Disappointment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just purchased 3 weeks ago! Freezes constantly and I have to reboot! Glad I have warranty!
No, I would not recommend this to a friendnot a compatible laptop to use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i do not like the laptop , i purchased it for school however the laptop is not compatible. i would honestly like my money back you can’t do anything on this laptop
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey mslexi, we're sorry to hear that you ran into this issue with your Chromebook. We'd like to help you resolve any issues that we can, so please reach out to Lenovo Support to see if we can assist you. If not, you can contact Best Buy customer service to review your return/exchange options.
Cheap product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap and slow dont buy cant even load YouTube videos
No, I would not recommend this to a friendNot compatible
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t compatible w my school software. Computer was too slow
No, I would not recommend this to a friendNot as good as HP - freezes often.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this a month ago after my HP Chromebook got the "black screen of death" after 4 years. Not happy with the purchase. I usually have about 6 tabs open, and if I open a recipe for example that has graphics in it, it freezes the other tabs. Not a good value.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi, DonitaH. We're sorry to hear that you're unsatisfied with your Slim 3 Chromebook. To try to resolve this and ensure optimal performance, we recommend checking that your Chromebook is up to date by opening Settings > About ChromeOS > Check for updates. Also, if using a number of tabs in the Chrome browser, try to minimize background tasks to free up system memory and processing. Please feel free to reach out to Lenovo Support for further help should these tips not work out for you. Thank you for taking the time to share your perspective with us.
Avoid!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In the 6 months I’ve owned this laptop I’ve had problem after problem. I’ve had it in multiple times for warranty work. Most recently they replaced the motherboard, touchpad and USB ports. STILL DIDN’T FIX IT. Imagine my surprise after it was sent out of state for nearly two weeks and the number keys still don’t work which was my #1 issue when I took it in. Beyond disappointed. I’ll never own this brand again. Buy something else and save yourself the trouble.
No, I would not recommend this to a friendChrome book
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for about 9 months and then wouldn’t receive a charge
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi AmyH,
Thank you for sharing your feedback with us. We are sorry to hear that you are having trouble with your IdeaPad Slim 3 Chromebook. We apologize for any inconvenience that this is causing you, and we'd like to work with you to resolve this issue.
To start, here's a link to a Google Support webpage (https://support.google.com/chromebook/answer/6309225?hl=en#zippy=%2Cchromebook-wont-turn-on-or-wont-charge%2Cbattery-wont-charge) with troubleshooting steps to follow if your device won't charge. If after following these steps your issue persists, we then recommend reaching out to Lenovo Support at this number: 877-453-6686, and providing a representative with details of your issue, so that they may help by providing a solution for you.
Please let us know what else we can do to help improve your experience, as your satisfaction is important to us.
Best regards,
Lenovo
Bad Charging Port
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great little Chromebook. But once the warranty period expired, the USB-C charging port started acting up. I would have to position the cable connector just right before it would charge. It got progressively worse over time. After a few more months, it stopped charging. By wiggling the connector, I could get the charging light to come on briefly. But now nothing. Based on my research, this is a common issue with Lenovo laptops.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi, RodJ. We're sorry to hear that you encountered this issue with your IdeaPad Slim 3 Chromebook. We recommend contacting Lenovo Support to work with a representative to see what your options may be to resolve this issue. We appreciate your time taken to share your perspective with us.