Customer Ratings & Reviews

Hey BryanEE,

Thanks for choosing Lenovo and for sharing your feedback with us!

We are glad to read that this IdeaPad Slim 3i meets your needs.

Please feel free to reach out to us via the Q& A section of this product page should you have any questions or need assistance.

Best,
Lenovo

Hey YamarisC,

Thanks for choosing Lenovo and for sharing your feedback with us.

Please feel free to reach out to us via the Q& A section of this product page should you have any questions or need assistance.

Best,
Lenovo

Hi JenniferD-

Thank you for sharing your experience with us. We are disappointed to hear that you encountered issues with the IdeaPad Slim 3i. We strive to provide excellent user experience for our customers and would like to recommend a possible solution to the issue you described.

We recommend running and installing all available drivers updates through Lenovo Vantage and Windows Update Settings, these updates are crucial to the device’s health and can fix outdated/ corrupted touchpad drivers that are causing your cursor to disappear. To check for updates within Lenovo Vantage begin by launching the application, then select the “Check for updates” button on the top of the right-hand of the display. To check for Windows Updates, start by launching the Settings app, then selecting the Windows Update tab on the left-hand side of the page, finally select the “Check for updates’ button located in the top right of the page.

We would also like to know more details on how your device performing. Were there other issues like the missing cursor?

Please reach out to us through the Q & A section of this product page if you would like to share more details or if you would like any assistance.

Best wishes,
Lenovo

Hi,

Thanks for choosing Lenovo and for sharing your feedback with us. We appreciate your sharing your comments on the system's display. We wish to share context regarding this. This IdeaPad features a TN panel display, which is traditionally a lower resolution and viewing angle display compared to higher tiered panels like IPS. This panel was chosen to enable keeping this model as competitive in pricing as possible, and it's found in other devices within this price range.

We are glad to read that you are satisfied with your purchase overall.

Please don't hesitate to reach out to us via the Q& A section of this product page or contact Lenovo Support should you have any questions or need assistance.

Regards,
Lenovo

Hello ToddH,

thank you for taking the time to share your experience with us. We’re very sorry to hear about the frustration you encountered with the battery life of your IdeaPad Slim 3i. We understand how disappointing it can be when a new device doesn’t work as expected, and we appreciate you reaching out to us about this. We strive to provide the best experience possible, so we'd like to work with you to address this pain point.

Regarding the battery life—there are many variables that contribute to shorter battery life. Thankfully, many of those variables can be adjusted. By default, the system will tend to give more speed when needed, which can sacrifice battery life. If you want to squeeze out more battery life, we recommend utilizing the Lenovo Vantage application that is preinstalled to adjust settings related to power and battery performance (to access relevant settings, open Vantage > Device Settings > Power). You can also take advantage of the keyboard shortcut, Fn + Q to toggle thermal modes and easily switch between prioritizing battery life or power, or even the best of both worlds.

Please don't hesitate to let us know what else we can do to improve your experience, as your satisfaction is important to us.

Best regards,
Lenovo

Hello JohnC,

We are sorry to hear that you have experienced an issue with your IdeaPad. This model is an entry level, light use system designed for singular, non-demanding tasks. Should you feel you are using the device for its intended use and still experiencing a performance issue, we recommend searching for and applying any available updates through Windows Update Settings. Also, ensure that your home Wi-Fi network is compatible with, and is capable of supplying your laptop with sufficient bandwidth to deliver the performance you desire for internet-based tasks.

If after these steps your issue persists, we then recommend reaching out to Lenovo Tech Support at this number: 877-453-6686, and providing a representative with details of your issue, so that they may help by providing a solution for you.

Please update us when you can.

Best regards,
Lenovo

Hi KATEB,

Thank you for taking the time to share your experience with us. We are deeply disappointed to hear that you encountered issues with the IdeaPad Slim 3i. In an effort to improve, we would like to know more about your experience.

What were the specific malfunctions that you encountered? Did the laptop fail to boot? Was the device not able to work with the programs you needed?

Please feel free to reach out to us through the Q&A section of this product page if you would like to share any additional comments or if you have any further questions.

Best wishes,
Lenovo

Hello,

Thank you for sharing your feedback with us. We're sorry to hear that you ran into an issue. We strive to provide the best experience possible, so we're disappointed and apologize that this wasn't the case for you.

We recommend contacting Lenovo Support at this number: 877-453-6686, to work with the Customer Care team for swift action as we look to resolve this matter for you and make things right.

Please don't hesitate to let us know what else we can do to improve your experience, as your satisfaction is important to us.

Best regards,
Lenovo

Hi Lauren,

Thank you for sharing your feedback with us. We are sorry to hear that you are having trouble with your IdeaPad Slim 3i. We apologize for the frustration and inconvenience that this may have caused you, and we'd like to work with you to resolve this issue.

To start, please try to follow the steps below regarding device overheating:
1. Remove objects or dust covering the ventilation areas of the machine (ventilation areas are usually located on the left, right, or back of the machine or at the bottom side of the machine). Clear lint, dust, or debris from vents with compressed air when the PC is off.
2. Try placing the laptop on a flat, hard surface. Uneven or soft surfaces may block the ventilation areas.
3. Close applications that require high CPU usage. Check CPU levels in Task Manager.
4. Try to update the drivers on the Lenovo Support site: https://pcsupport.lenovo.com/. Type the machine serial number (S/N) on the search bar. Hit enter to search the details regarding that unit. Click on the Drivers and Software tab, head to the Manual Update tab. Filter the Operating System drop-down to Windows 11 and proceed to downloading / updating the drivers. Restart your laptop when updates are done.
5. If your issue persists after these steps, we then recommend contacting Lenovo Support directly at this number: 855-253-6686, to work with a representative for more in-depth troubleshooting.

Please update us when you can regarding this.

Best regards,
Lenovo

Hello,

Thank you for sharing your feedback with us. We're sorry to hear that you ran into an issue. We strive to provide the best experience possible. We're disappointed and apologize that this wasn't the case for you, and we'd like to work with you to try to improve your experience.

We wish to clarify that this model IdeaPad Slim 3i does not feature a backlit keyboard. Regardless, if you're experiencing this issue still, we recommend contacting Lenovo Support at this number: 877-453-6686, to work with the Customer Care team for swift action as we look to resolve this matter for you and make things right.

Please don't hesitate to let us know what else we can do to improve your experience, as your satisfaction is important to us.

Best regards,
Lenovo

Hello,

Thank you for sharing your feedback with us. We're sorry to hear that you ran into an issue, leading to you returning the system.

We have noted your comments, as your input is important in our review of opportunities for improvement. We hope that you choose our products again in the future, and that you feel free to reach out to us with any issues, as we strive to provide the best experience possible. Also, please let us know if you'd like assistance in finding the right system for your needs, as we're happy to help.

Best regards,
Lenovo