Customer Ratings & Reviews

Hello,

Thank you for sharing your feedback with us. We're sorry to hear that you ran into an issue. We strive to provide the best experience possible. We're disappointed and apologize that this wasn't the case for you, and we'd like to work with you to try to improve your experience.

We wish to clarify that this model IdeaPad Slim 3i does not feature a backlit keyboard. Regardless, if you're experiencing this issue still, we recommend contacting Lenovo Support at this number: 877-453-6686, to work with the Customer Care team for swift action as we look to resolve this matter for you and make things right.

Please don't hesitate to let us know what else we can do to improve your experience, as your satisfaction is important to us.

Best regards,
Lenovo

Hi Lauren,

Thank you for sharing your feedback with us. We are sorry to hear that you are having trouble with your IdeaPad Slim 3i. We apologize for the frustration and inconvenience that this may have caused you, and we'd like to work with you to resolve this issue.

To start, please try to follow the steps below regarding device overheating:
1. Remove objects or dust covering the ventilation areas of the machine (ventilation areas are usually located on the left, right, or back of the machine or at the bottom side of the machine). Clear lint, dust, or debris from vents with compressed air when the PC is off.
2. Try placing the laptop on a flat, hard surface. Uneven or soft surfaces may block the ventilation areas.
3. Close applications that require high CPU usage. Check CPU levels in Task Manager.
4. Try to update the drivers on the Lenovo Support site: https://pcsupport.lenovo.com/. Type the machine serial number (S/N) on the search bar. Hit enter to search the details regarding that unit. Click on the Drivers and Software tab, head to the Manual Update tab. Filter the Operating System drop-down to Windows 11 and proceed to downloading / updating the drivers. Restart your laptop when updates are done.
5. If your issue persists after these steps, we then recommend contacting Lenovo Support directly at this number: 855-253-6686, to work with a representative for more in-depth troubleshooting.

Please update us when you can regarding this.

Best regards,
Lenovo

Hello KlausH,

Thank you for sharing your feedback with us. We are sorry to hear that you had such trouble with your IdeaPad Slim 3i. We apologize for the inconvenience that this may have caused you. In the future, if you run into a problem with our systems, please don't hesitate to reach out to us so that we can help.
To start,

We hope that you choose Lenovo again in the future, and please feel free to reach out to us should you have any questions or further comments.

Best regards,
Lenovo

Hey TracyD,

Thanks for sharing your feedback with us. We are sorry to hear that your IdeaPad Slim 3i is underperforming for you. While this IdeaPad is an entry level system, we wish to provide the best experience possible and ensure your system is working as intended. If you'd like, we want to work with you to address this.

To start, to help with performance and overall system functionality, we recommend ensuring you have the latest software by checking for updates, as this could correct the issue. To do so, first, open the Settings app > Select the Windows update tab > Select the Check for updates button, applying all available updates. You may need to select this button multiple times after updates are applied for all updates to populate.

We hope that the information shared helps you. Please let us know what else we can do to try to improve your experience, as your satisfaction is important to us.

Regards,
Lenovo