Customer Ratings & Reviews

Thank you for choosing the Lenovo Yoga 6 13. We are pleased to hear that the value and performance of the Yoga 6 13 meets your computing needs so well.

Hello, Qcfoam, we are sorry to hear that you have experienced an issue with your Yoga 6 13. In advance, this is a lengthy response, however we want to give you and other readers of this response as much information as possible to help ensure your issue is resolved should you encounter something similar in the future. In cases like this, we recommend that you create restore points for your computer to back up from in the event a Windows Update causes issues for your device. Here is a link to learn more about how to complete this process and other recovery options for Windows: https://support.microsoft.com/en-us/windows/recovery-options-in-windows-31ce2444-7de3-818c-d626-e3b5a3024da5 . We also recommend checking for updates through Windows Update settings. These updates can help resolve issues from operating system bugs to driver software improvements. To navigate there, select start on the taskbar (windows logo) or press the windows key on the keyboard then select Settings. In Settings, select Windows Update, and then select the Check For Updates button. Install any available updates and restart your PC if required. If you didn’t have any updates that required a restart, it’s still a good idea to restart your device to make sure any pending updates are installed. Additionally, check for updates in the Lenovo Vantage application that is preinstalled on Windows devices. You can check by opening the app, navigating to the device tab, and selecting the “check for updates” option. If there are updates to install, follow the onscreen directions to finalize those updates. If your issues persists after these steps, we also recommend that you reach out to Lenovo Tech Support at this number for additional assistance: 877-453-6686.

Hello, KimberlyS, we are sorry to hear that you encountered an issue with your Yoga 6 13. We recommend reaching out to Lenovo Tech Support and proving a representative with details of your issue so they can help provide a solution. Here is phone number to get in contact with tech support: 877-453-6686.

This Lenovo Yoga 6 13, model number 82UD0002US, ships with a Integrated 59Wh, Lithium-Polymer Battery, which within this model configuration, has a battery life of up to 13 hours, depending on the work the device is performing. It is normal for the Yoga 6 13 to feel warm to the touch as the battery is being charged. If you are getting substantially less battery life, first, set your screen brightness at less than 100-percent - try 80-percent to start with. Then, be sure Battery Charge Threshold is turned off. This power management setting should only be used when the laptop is plugged in all the time. It will prolong overall battery life by only charging the battery to 60-percent of capacity. You can turn off Battery Charge Threshold within the Lenovo Vantage APP installed on this computer. In Vantage select Battery Settings and turn off Battery Charge Threshold, if turned on. Also check what programs are running in the background on the computer. Be sure only the programs you want running in the background are. These programs will drain the battery. Here is a link to information about how to find out what programs are running in the background on your Windows 11 computer and how to manage them for better system performance: https://websiteforstudents.com/how-to-find-what-is-running-in-windows-11/. Then, finally, be sure any software you installed is compatible with Windows 11. Incompatible software will drain the battery at a faster rate. There is no need to install Microsoft Office software. The software is already part of the operating system, you just need to activate the software with a purchased product key. If you have installed a copy of Microsoft Office, this is conflicting with the existing copy on the system and this will slow your system down. If you have installed a 3rd party anti-virus program, be sure that Windows Defender is turned off and that the trial version of McAfee Anti-Virus software is uninstalled. There can only be one anti-virus program on the system. You may need to restore your system to original factory default settings if any of the programming errors have occurred. You can do that by typing "restore" in the Cortana search window. Just click on the magnifying glass icon at the bottom of your Windows 11 Desktop. Click on "Reset This PC" Then click on "Get Started" and follow the on screen directions to restore to factory defaults. If the problem persists, or you feel that the Yoga 6 13 is getting too warm while charging we recommend you contact your local Best Buy Store location to make an appointment with the Geek Squad and have a Geek Squad Agent confirm the health and good operation your Lenovo Yoga 6 13.

Hello, RobertC, we are sorry to hear that you have encountered an issue with your Yoga 6 13. To try and solve this issue, first, ensure that the touchpad is turned on. This model Yoga 6 has a touchpad toggle button on the top row of the keyboard, in line with the function keys, attached to the F6 key. You should see a small image of a touchpad with a diagonal line through it. Additionally, ensure that the function lock is not enabled. Pressing the F6 button should toggle your touchpad status and a graphic representing this setting adjustment should appear on the screen momentarily after pressing this key (similar to what happens when turning on and off the backlighting on the keyboard). If this does not work, we recommend checking for updates through Windows Update settings. These updates can help resolve issues from operating system bugs to driver software improvements. To navigate there, select start on the taskbar (windows logo) or press the windows key on the keyboard then select Settings. In Settings, select Windows Update, and then select the Check For Updates button. Install any available updates and restart your PC if required. If you didn’t have any updates that required a restart, it’s still a good idea to restart your device to make sure any pending updates are installed. Additionally, check for updates in the Lenovo Vantage application that is preinstalled on Windows devices. You can check by opening the app, navigating to the device tab, and selecting the “check for updates” option. If there are updates to install, follow the onscreen directions to finalize those updates. If your issues persist after these steps, we also recommend that you reach out to Lenovo Tech Support at this number to work with a representative to rectify the problem: 866-426-0911.

We are sorry to hear that you are having issues with your Lenovo Yoga 6 13, model number 82UD0002US. This Yoga 6 13 ships with Windows 11 Home, 64-bit Operating System installed. Be sure any software you installed is compatible with Windows 11. There is no need to install Microsoft Office software. The software is already part of the operating system, you just need to activate the software with a purchased product key. If you have installed a copy of Microsoft Office, this is conflicting with the existing copy on the system and this will slow your system down. If you have installed a 3rd party anti-virus program, be sure that Windows Defender is turned off and that the trial version of McAfee Anti-Virus software is uninstalled. There can only be one anti-virus program on the system. Here is a link to instructions for uninstalling McAfee from a Windows computer:  https://service.mcafee.com/?articleId=TS101331&page=shell&shell=article-view You may need to restore your system to original factory default settings if any of the programming errors have occurred. You can do that by typing "restore" in the Cortana search window. Just click on the magnifying glass icon at the bottom of your Windows 11 Desktop. Click on "Reset This PC" Then click on "Get Started" and follow the on screen directions to restore to factory defaults. If there is no incompatible software installed but the issues persist, now check to be sure you have the latest version of Windows 11 on the computer. Then update all BIOS files and drivers up to that latest version of Windows 11. You can easily accomplish this by scanning the computer with the Lenovo Utility software available on this computer. This system has Lenovo utilities installed to help maintain the health of the device and keep the operating system software up to date. Type "Lenovo Vantage" in the Cortana Search window (if Lenovo Vantage is not installed on your device, you can download the APP and install it now). Select Lenovo Vantage from the list. In the window that opens, click on "Health and Support". In the expanded menu, select "Hardware Scan" In the window that opens, select "Run Quick Tests". This will scan your entire system for errors. Follow any directions that may pop up. If the problem continues after this scan, now click on "System Update". First select Windows update from the menu. Scan your system to be sure you have the latest version of Windows 11. Once that scan is complete, select "Additional Updates". This will scan your device to be sure there are no new BIOS/Driver updates needed. Follow any instructions that may pop up. If the issue continues after these updates, we recommend you call Lenovo Tech Support at: 877-453-6686 for additional help.

Hello, Riley2258, we are sorry to hear that you have encountered an issue with your Yoga 6 13. Since we do not know what went wrong with your device, we cannot give a solution to resolve this issue immediately, however, we recommend reaching out to Lenovo Tech Support at this phone number, as they will work with you to find a solution: 877-453-6686.

This Lenovo Yoga 6 13, model number 82UD0002US, ships with a FHD 1080p & IR webcam with Privacy Shutter and Windows Hello Facial Recognition capability. If you are no longer able to use Facial recognition to login, here is a link to some troubleshooting tips for fixing this issue within Windows 11:  https://windowsreport.com/facial-recognition-not-working-windows-11/#:~:text=Reset%20facial%20recognition%20settings,to%20set%20it%20up%20again. If the issue continues, we recommend you contact Lenovo tech Support for additional help. Let the Lenovo Customer Service Specialist know the troubleshooting steps you have already taken. Call at: 877-453-6686.

We are sorry to hear that you are having issues loading specific games on to this Lenovo Yoga 6 13, model number 82UD0002US. This configuration of the Yoga 6 13 ships with Windows 11 Home, 64-bit Operating System and uses integrated AMD Radeon RX Vega 7 Version graphics processing within the AMD Ryzen 5 5500U Processor which is supported by 8GB Soldered LPDDR4x-4266MHz RAM. We recommend you check with the specific game's software publisher's web sites, of the games you are having issues with, for their compatibility with Windows 11 Home 64-bit operating system and the minimum/recommended hardware requirements (Is a Graphics card required, the processor speed and the minimum required system RAM and the minimum available hard drive space) to run their program, then compare those requirements to this system's configuration. If the configuration of this Yoga 6 13 meets the recommended requirements to play the games you are having issues with, we recommend you contact Lenovo Tech Support for additional help at: 877-453-6686.

We are sorry to hear that you have encountered an issue with your Lenovo Yoga 6. In advance, this is a lengthy response, however we want to give you and other readers of this response as much information as possible to help ensure your issue is resolved should you encounter something similar in the future. Be sure any software you installed is compatible with Windows 11. Incompatible software will cause the system to not perform properly and impair function. If the software is compatible with your device, yet the issues persist, we recommend checking for updates through Windows Update settings. These updates can help resolve issues from operating system bugs to driver software improvements. To navigate there, select start on the taskbar (windows logo) or press the windows key on the keyboard then select Settings. In Settings, select Windows Update, and then select the Check For Updates button. Install any available updates and restart your PC if required. If you didn’t have any updates that required a restart, it’s still a good idea to restart your device to make sure any pending updates are installed. Additionally, check for updates in the Lenovo Vantage application that is preinstalled on Windows devices. You can check by opening the app, navigating to the device tab, and selecting the “check for updates” option. If there are updates to install, follow the onscreen directions to finalize those updates. If your issues persists after these steps, we also recommend that you reach out to Lenovo Tech Support at this number for additional assistance: 877-453-6686.

We are sorry to hear that you are having issues with your Lenovo Yoga 6 13, model number 82UD0002US. If the issue is a Windows update that fails to install properly, you can rollback Windows 11 to the last version before the update that fails. Here is a link to more information about fixing a Windows 11 update that fails:  https://windows101tricks.com/windows-11-update-failed/. If you are unable to properly load Windows 11 after the update failure, resetting this Yoga 6 13 back to original factory settings may fix the issue. Power off the computer and plug in the 45W USB-C (3-pin) AC adapter/charger, supports PD 3.0, 100-240V, 50-60Hz that ships with this Yoga 6 13 Laptop, with the computer powered off. This system is equipped with OneKey Recovery System. There is a very small pin hole on the bottom right side of the device, right near the bottom right corner of the cooling vent on the bottom of the device. You will need a pin to push this reset button. Plug the device in. Let the battery charge for about 15 minutes, with the power off. Push the reset button. The system should boot to a choice screen where you can choose "Restore To Factory Default". Select this. It will delete everything from the hard drive except the original factory install of the operating system. You will need to reinstall all programs and files after the reset. If you don't have copies of the files, try to make one before you restore by selecting "Boot to desktop" and trying to back up your files. If the problem persists after the factory reset, we recommend you contact Lenovo Tech Support at: 877-453-6686.

We are sorry to hear that you are having issues with your Lenovo Yoga 6 13, model number 82UD0002US. Be sure any software you installed is compatible with Windows 11, including any legacy games/software. Also, there is no need to install Microsoft Office software. The software is already part of the operating system, you just need to activate the software with a purchased product key. If you have installed a copy of Microsoft Office, this is conflicting with the existing copy on the system and this will slow your system down. If you have installed a 3rd party anti-virus program, be sure that Windows Defender is turned off and that the trial version of McAfee Anti-Virus software is uninstalled. There can only be one anti-virus program on the system. Here is a link to instructions for uninstalling McAfee from a Windows computer:  https://service.mcafee.com/?articleId=TS101331&page=shell&shell=article-view You may need to restore your system to original factory default settings if any of the programming errors have occurred. You can do that by typing "restore" in the Cortana search window. Just click on the magnifying glass icon at the bottom of your Windows 11 Desktop. Click on "Reset This PC" Then click on "Get Started" and follow the on screen directions to restore to factory defaults. If there is no incompatible software installed but the issues persist, check to be sure you have the latest version of Windows 11 on the computer. Then update all BIOS files and drivers up to that latest version of Windows 11. You can easily accomplish this by scanning the computer with the Lenovo Utility software available on this computer. This system has Lenovo utilities installed to help maintain the health of the device and keep the operating system software up to date. Type "Lenovo Vantage" in the Cortana Search window (if Lenovo Vantage is not installed on your device, you can download the APP and install it now). Select Lenovo Vantage from the list. In the window that opens, click on "Health and Support". In the expanded menu, select "Hardware Scan" In the window that opens, select "Run Quick Tests". This will scan your entire system for errors. Follow any directions that may pop up. If the problem continues after this scan, now click on "System Update". First select Windows update from the menu. Scan your system to be sure you have the latest version of Windows 11. Once that scan is complete, select "Additional Updates". This will scan your device to be sure there are no new BIOS/Driver updates needed. Follow any instructions that may pop up. If the issue continues after these updates, we recommend you call Lenovo Tech Support at: 877-453-6686 for additional help.