Customer Ratings & Reviews

Hi ArchieNayzah,

Thank you for sharing your feedback with us. We are sorry to hear that you ran into an issue with your Yoga 7 2-in-1, Copilot+ PC. We apologize for any inconvenience that this has caused you, and if you still have your system, we'd like to work with you to try to resolve this issue.

Regarding the heat produced, this Yoga 7 features an active cooling system, along with other components and software, designed to keep the device cool while powering through tasks without throttling due to the heat produced internally. To help the system stay cool, please ensure that the bottom of the device, where the air intake vents are, is clear of obstructions to increase air flow, and that the air exit at the rear of the laptop is not obstructed to reduce air pressure.

Additionally, this Yoga also features Smart Control, enabling the user to use the key command combination, Fn + Q, to toggle between thermal/performance mode. For instances where you may use the device in your lap or a situation where the intake vents may be obstructed, we recommend switching to cool or quiet mode to help with the heat felt on the bottom of the machine.

Finally, please check for and apply any available updates through Lenovo Vantage and Windows Update Settings to help ensure you are using the latest software and drivers to ensure your system is running as efficiently as possible. Should your issues persist after these fixes, we recommend reaching out to Lenovo Support here: 877-453-6686, and providing a representative with details of your issue, so that they may help by providing a solution for you.

Please update us when you can regarding this.

Best regards,
Lenovo

Hey YOLANDAT,

Thank you for sharing your feedback with us. We are sorry to hear that you are experiencing this issue with your daughter's Yoga 7. We apologize for the inconvenience that this has caused you, and we'd like to work with you to try resolve these issues.

To start, we recommend following the steps below to take steps to address the problem:

1. Check the Charger and Cable: Ensure that the charger and cable are functioning correctly. If possible, try using a different charger and cable to see if the issue persists.

2. Battery Reset: This laptop has a small pinhole reset button on the bottom. Use a paperclip or SIM ejector tool to press and hold the button for about 10 seconds. This can sometimes reset the battery and resolve charging issues.

3. BIOS Update: Since you mentioned that a BIOS update is needed, you can try performing the update with the laptop plugged in. Some updates can proceed even if the battery is not fully charged.

If after taking these steps your issue persists, we then recommend contacting Lenovo Support here: 877-453-6686, for in-depth troubleshooting.

Please update us when you can regarding this, and feel free to reach out to us via the Q& A section of this product page should you have any questions or further comments.

Best regards,
Lenovo

Hey JessicaT,

Thank you for sharing your feedback with us. We are sorry to hear that you ran into an issue and discovered some pain points when using your Yoga 7. We wish to provide the best experience possible, so if you'd like to work with us, we’d like to work with you to address these points and improve your experience with your Yoga 7.

What we can share immediately is that you can extend battery life with your system by using Lenovo's thermal profiles to adjust system power settings, including to a battery saving mode that can make a difference. In order to do so, press Fn +Q to cycle through the different modes until you land on the one with a battery icon and a leaf to take advantage of this. Also, if you want to increase charge time, you can take advantage of Lenovo Quick Charge in the Lenovo Vantage app. This will enable your system to charge rapidly for your convenience. To do so, open the Lenovo Vantage app > Select the Gear icon for device settings > Select the Power tab, and ensure rapid charge is enabled. We believe these two items shared previously can improve battery life and charge time, thus increasing your sentiments on these topics.

Regarding the touchpad, if you believe this is a hardware issue, for swift assistance, please contact Lenovo Support directly at this number: 877-453-6686, and upon sharing details, we can help provide a resolution tailored to you.

Please feel free to share anything else we can do to improve your experience, as your satisfaction is important to us.

Best regards,
Lenovo

Hi BobbieL,

Thank you for sharing your feedback with us. We are sorry to hear that you had trouble with your Yoga 7 2-in-1, leading to you returning it. We apologize for any inconvenience that this may have caused you.

If you could, please comment to share details on if "re-loaded" was referring the system rebooting itself, an issue with device setup completion, or something else, including any other details that you are willing to share so that we can investigate the matter to make the necessary changes.

We look forward to hearing from you.

Best regards,
Lenovo

Hey CameronM,

Thank you for sharing your feedback. We are sorry to hear that you had trouble with your Yoga 7, leading to you returning it. We wish the best for our users, and we apologize that this wasn't the case for you.

We hope that you choose our products again in the future and that you reach out us with any questions or request for assistance so that we can resolve your issues and improve your experience.

Best regards,
Lenovo

Hola KarinaC,

¡Gracias por elegir Lenovo y por compartir tu opinión!

Nos complace saber que te encanta la Yoga 7 2 en 1.

No dudes en contactarnos a través de la sección de preguntas frecuentes de esta página de producto si tienes alguna pregunta o necesitas ayuda.

Saludos cordiales,
Lenovo

Hi RamiA,

Thanks for choosing Lenovo and for sharing your feedback with us!

We are pleased to read that this Yoga 7 2-in-1 is a great fit for you.

Please feel free to reach out to us via the Q& A section of this product page should you have any questions or need assistance.

Best,
Lenovo

Hi JodiR-

Thank you for choosing Lenovo and sharing your feedback with us. We are thrilled to hear that you are enjoying the features, value, and product design of the Yoga 7. We aim to provide amazing user experience, and we are happy to hear that we met our goal.

Please reach out to us through the Q & A section of this product page if you have any questions or need assistance.

Best wishes,
Lenovo

Hi user451367,

Thanks for choosing Lenovo and for sharing your feedback with us!

We are pleased to read that this Yoga 7 2-in-1 is working out great for you, with it meeting your needs well.

Please feel free to reach out to us via the Q& A section of this product page should you have any questions or need assistance.

Best,
Lenovo

Hi CharlotteK,

Thanks for choosing Lenovo and for sharing your feedback with us!

We are pleased to read that you are impressed with the Yoga 7 2-in-1.

Please feel free to reach out to us via the Q& A section of this product page should you have any questions or need assistance.

Best,
Lenovo

Hi NormA,

Thanks for choosing Lenovo and for sharing your feedback with us!

We are pleased to read that this Yoga 7 2-in-1 is a great fit for your grandson's college needs.

Please feel free to reach out to us via the Q& A section of this product page should you have any questions or need assistance.

Best,
Lenovo

Hi KyleeB,

Thanks for choosing Lenovo and for sharing your feedback with us!

We are pleased to read that this Yoga 7 2-in-1 has been great for you.

Please feel free to reach out to us via the Q& A section of this product page should you have any questions or need assistance.

Best,
Lenovo

Hey AnnaT,

Thanks for choosing Lenovo and for sharing your feedback with us!

We are glad to read that this Yoga 7 2-in-1 has been great overall, along with the Lenovo pen you purchased.

Please feel free to reach out to us via the Q&A section of the product page should you have any questions or need assistance.

Best,
Lenovo