Customer Ratings & Reviews

I purchased this laptop and within one month it started having start up issues as others have reviewed on several web sights. It kept getting worse every week and then today it stated Windows has found an issue with the processor and is gathering information to report it. It crashed completely before it even accomplished that and will not restart. I took it to Best Buy this evening and they will send it off for two to three weeks on the manufacturing warranty so I have to do without my travel investment computer till then. I did not even get to use my extended warranty I bought to just get a replacement or refund on something that crashed in less than 90 days that has been a problem since it was new. I buy all of my electronics at Best Buy and normally buy another brand of laptop and wish I had this time. I am very very dissatisfied with my purchase and requested a refund today. Since I have dropped back to an Elite customer from a Elite Plus, they can not do that they according to the Geek Squad service representative. As soon as I find out what they are going to do with it, I will be sending Corporate Best Buy a letter requesting my purchase price, extended warranty cost, and the taxes paid refunded to my account and for them to keep this piece of poor quality equipment. I realize Best Buy did not make it but when you buy as many big ticket items as I do from them and always buy extended warranty, I expect a refund when you have as much of a problem as I have had with this one. Best Buy can easily get their money back from this company and keep me as a customer with only one phone call to the manufacturer. Hopefully I can add to this review in April or May when I might have a computer for my needs on the road and let everyone know how Best Buy stood up for me as a repeat customer.

Great product right out of the box. Easy setup and very user friendly. I really like the light weight.

I picked this out for my mom. Decent everything for a very great price. Performs as expected.

I was looking for something just like this. It fits my lifestyle perfectly.

I bought 2 of them and will buy 1 more for myself. great computer.

Have purchased several within last few months for employees and they love them! Great for travel !

Works as advertised. Like having a SSD instead of hard drive. Lightweight but feels substantive.

This computer is great for my kid in college!!! He can do his assignments at home or on the go.

They are very friendly and courteous and I would go back every time

Great price and works for what I need it for - work. Good little laptop for the excellent price.

Very light weight just wish it was a bit bigger with the same weight

My very favorite portable computer Extremely Light and friendly. Best of my portable machines

satisfied with product so far. good convenient size for student

This is just what I was looking for. Price, versatility, and size.

This is a great buy for the price. Bought it for my niece in high school. She loves it!

Even though I liked the laptop. I couldn't keep it because of the program I'm in school for

Between my work in technology and personal usage I have had mamy devices. By far best ever.

Great product. Exactly what I was looking for. Price was right.

Bought this for my out of tech mother in law. She likes it and it’s easy to use.

Been using over a month, still great. Could use a back lit keyboard, but that's ok.