Customer Ratings & Reviews
- Model:
- 81B5001HUS
- SKU:
- 6062000
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers recognize the Yoga 720 as a portable, lightweight, and fast laptop. They appreciate its great price and perfect weight for using on the lap. However, some users have experienced issues with the touchpad and battery life, and a few have complained about the mouse disappearing occasionally.
This summary was generated by AI based on customer reviews.
good laptop for a beginner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to replace it twice before I got a good one. Unfortunately I couldn’t afford a better one.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .The Yoga 720-12 is a great mid-range system configuration with its touchscreen, Windows Ink Ready 2 in 1 system. The Intel Core I-3-7100U has a speed of 2.4GHz. This system has Lenovo utilities installed to help maintain the health of the device and keep the operating system software up to date. Type "Lenovo Vantage" in the Cortana Search window (if Lenovo Vantage is not installed on your device, you can download the APP and install it now). Select Lenovo Vantage from the list. In the window that opens, click on "Health and Support". In the expanded menu, select "Hardware Scan" In the window that opens, select "Run Quick Tests". This will scan your entire system for errors. Follow any directions that may pop up. If the problem continues after this scan, now click on "System Update". First select Windows update from the menu. Scan your system to be sure you have the latest version of Windows 10. Once that scan is complete, select "Additional Updates". This will scan your device to be sure there are no new BIOS/Driver updates needed. Follow any instructions that may pop up.
Bang for you buck
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It gets the basic done but window OS really isn’t the best friend for this computer
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .The Yoga 720-12 with its Intel Core i-3-7100U processor are configured for Windows 10 operating system. With regard to learning your way around Windows 10, you may want to try YouTube.com (just type that address in your browser address window). There are hundreds for free instructional videos there about Windows 10. Just type Windows 10 Introduction in to the YouTube search window. You can watch free videos there that will show you the basics all the way up to tips and tricks videos and they're all free
Computer Gets Hot Fast When Using.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.During a game in the middle it goes off... I will take it in to be checked out….
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Be sure the game you have installed is compatible with Windows 10 and this specific device configuration. We recommend you check with the specific game's software publisher's web site for their compatibility with Windows 10 Home 64-bit operating system and the minimum/recommended hardware requirements (Is a Graphics card required, the processor speed and the minimum required system RAM and the minimum available hard drive space) to run their program, then compare those requirements to this system's configuration. The Yoga 720-12 has an onboard fan that should be able to maintain the optimum temperature for system efficiency, under normal usage.
Good for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent deal at the time of purchase. Good starter touch screen computer.
I would recommend this to a friendLightweight good battery life
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good for basic function but touch screen stopped working after a month
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .We are sorry to hear that you had issues with the touchscreen on your Lenovo Yoga 720-12. The issue you describe may be corrected by updating the BIOS and drivers on the computer. This can be easily done by using the Lenovo Utility software installed on the computer. This system has Lenovo utilities installed to help maintain the health of the device and keep the operating system software up to date. Type "Lenovo Vantage" in the Cortana Search window (if Lenovo Vantage is not installed on your device, you can download the APP and install it now). Select Lenovo Vantage from the list. In the window that opens, click on "Health and Support". In the expanded menu, select "Hardware Scan" In the window that opens, select "Run Quick Tests". This will scan your entire system for errors. Follow any directions that may pop up. If the problem continues after this scan, now click on "System Update". First select Windows update from the menu. Scan your system to be sure you have the latest version of Windows 10. Once that scan is complete, select "Additional Updates". This will scan your device to be sure there are no new BIOS/Driver updates needed. Follow any instructions that may pop up. If the issue still continues after these updates, we recommend you call Lenovo Tech Support at: 877-453-6686 for additional help.
Terrible laptop- DO NOT BUY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned this laptop for a year. I only use it to browse the internet and watch movies. It had always been slow if you have too many tabs open or try to do more than 1 thing at once. But now, I can only use it to browse the internet because it's pretty much unusable for movie watching. It lags and the sound always has static in the background. I restart the laptop but it only gets better for about 15-20 minutes, then starts doing it again. Save yourself the headache and money by spending more on a better quality laptop. I'm very dissatisfied with the laptop. The only pros is that it's small and lightweight and the volume can get pretty high when it was still working. All in all, stay away and do not buy.
No, I would not recommend this to a friendTouch screen stopped 3 mths after warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My touch screen just stopped working 3 months after 2-year warranty expired. When I go to HID, touchscreen in device manager, driver tab says it does not need a driver! Using Windows 10 Home ver 1809
No, I would not recommend this to a friendSlow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's ran slow, couldn't handle multiple things at once and had this weird glitch where if I unlocked with the fingerprint the mouse would disappear until I restarted and logged in normally
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .We are sorry to hear that you are having issues with your Lenovo Yoga 720-12. The issue you describe with the touchpad/mouse may be caused by a recent Windows 10 update that also requires a separate update of BIOS and driver software. This is easily accomplished by using the Lenovo Utility software installed on this computer. This system has Lenovo utilities installed to help maintain the health of the device and keep the operating system software up to date. Type "Lenovo Vantage" in the Cortana Search window (if Lenovo Vantage is not installed on your device, you can download the APP and install it now). Select Lenovo Vantage from the list. In the window that opens, click on "Health and Support". In the expanded menu, select "Hardware Scan" In the window that opens, select "Run Quick Tests". This will scan your entire system for errors. Follow any directions that may pop up. If the problem continues after this scan, now click on "System Update". First select Windows update from the menu. Scan your system to be sure you have the latest version of Windows 10. Once that scan is complete, select "Additional Updates". This will scan your device to be sure there are no new BIOS/Driver updates needed. Follow any instructions that may pop up. If the issue still continues after these updates, we recommend you call Lenovo Tech Support at: 877-453-6686 for additional help.
not the best laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Less than a year old and the battery is not charging. the items you need to buy to add more usb ports stopped working after 4 months. they got so hot i was worried about a fire.
No, I would not recommend this to a friendDidn't work for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I looked up the ratings on this laptop and found that it was the #1 rated laptop by an internet tech site. I purchased it along with a maintenance plan. It just did not work for me. I had trouble transferring my bookmarks from my last laptop even though I thought it was done by Geek Squad. Then I could not get the unit to turn on. I think it was just a dud. I took it back and got a full refund-no hassles. Veru good business practice.
No, I would not recommend this to a friendWould give zero if I could
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this product on advice of sales guy. Got it home and curser stopped working. Spent hours reading articles on line about it. No fix. Called Lenovo. Fellow on phone confirmed it is an issue Lenovo knows of won't fix. Took it back and they tried to upsell to a pricier Lenovo model that apparently doesn't come with defective curser. Stay away. Were nice about return tho.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .We are sorry you had an issue with your Lenovo Yoga 720-12. There is a new driver update that will fix this issue with the touchpad, due to a recent Windows 10 update. Follow the link below to look for new driver updates for your specific system. You can also run diagnostics from the Lenovo site as well. As always, be sure to create a restore point on your system before you make any changes. You can do this by just typing "restore point" in the search window within Cortana and follow the link to create a restore point. Here is the link:
https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/yoga-series/yoga-720-12ikb/downloads
I bought open box item. However it’s very slow an
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Open box item it’s not working. Can’t turn it on. I had it less than 3 months. It’s very slow. Not what I expected from Lenovo.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .We are sorry to hear that you are having issues with your Lenovo Yoga 720-12. This system is equipped with OneKey Recovery System. There is a very small pin hole on the right side of the device, right near the power button on the device. You will need a pin to push this reset button. Plug the device in. Let the battery charge for about 15 minutes. Push the reset button. The system should boot to a choice screen where you can choose "Restore To Factory Default". Select this. It will delete everything from the hard drive except the original factory install of the operating system. You will need to reinstall all programs and files after the reset. If you don't have copies of the files, try to make one before you restore by selecting "Boot to desktop" and trying to back up your files. Be sure any programs you are installing on the device are compatible with Windows 10. If the problem persists after the factory reset, we recommend you contact Lenovo Tech Support at: 877-453-6686.
Thumbs down
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you allow this laptop to go into sleep mode...ex. no activity for approximately 5 minutes and then touch mouse pad to wake laptop up your cursor will disappear. You will then be required to “restart” your laptop in order for your cursor to reappear. By the way, I tried everything the internet posted to try to recover my cursor. NOTHING WORKED! THIS HAPPENS EVERY TIME! SUPER FRUSTRATING!!
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .We are sorry to hear that you are having issues with your Yoga 720-12. This issue you mention with the cursor disappearing is caused by a recent Windows 10 update. There is a new drive update that will correct this issue. Follow the link below to look for new driver updates for your specific system. Use the "Automatic Update" setting at the site to make sure you get the right driver updates for your specific device. As always, be sure to create a restore point on your system before you make any changes. You can do this by just typing "restore point" in the search window within Cortana and follow the link to create a restore point. If the problem persists, or you require more assistance, we recommend you call Lenovo Tech Support at: 877-453-6686. Here is the link for the driver update:
https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/yoga-series/yoga-720-12ikb/downloads
Touch screen doesn’t work
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good product to buy, the touch screen stopped working after few months
No, I would not recommend this to a friendmouse pad doesn't work
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it is slow and the mouse pad never rarely works. It's not worth the savings.
No, I would not recommend this to a friendDidn’t last
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this refurbished item and realized why it was returned to the store. The mouse pointer would not appear on the screen and I tried other avenues but never worked. After seeing negative reviews for the Yoga I had to return it for store credit. I then bought my surface pro which I love!
No, I would not recommend this to a friendSoundbar cut in and out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung sound bar mysteriously cut in and out, which is apparently a common problem. I wanted the best sound quality so I invested in 2 new HDMI cables to try to solve the issue, which did not help at all. So I talked to someone at the store who was ZERO help, so I returned the sound bar. What a waste
No, I would not recommend this to a friendLike Lenovo. This one was a "lemon."
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Since January 2018, I have had to replace the on/off button ($245), Had to replace the fan, ($15 part, $85 labor, and now it needs a new battery or a charger or both. All in the second year; therefore, nothing was covered under warranty.
No, I would not recommend this to a friendPoor Memory
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it after one day. It had no memory after Best Buy loaded the Office package, which contained Excel, Word, and Power Point.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .There is a 30-day trial of Microsoft Office 365 included as part of the Windows 10 operating system. In order to keep the program active after the trial period, you will need to purchase a product key. You will not need to download any additional software. This system has a 128GB solid State hard drive.
Had to return
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t know if it was software or harvest but keyboard would stop working and would have to reset to fix
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .We are sorry to hear that you had issues with your Yoga 720-12. This issue you describe may be a software issue that can be fixed with Lenovo Utility software installed on this computer. This system has Lenovo utilities installed to help maintain the health of the device and keep the operating system software up to date. Type "Lenovo Vantage" in the Cortana Search window (if Lenovo Vantage is not installed on your device, you can download the APP and install it now). Select Lenovo Vantage from the list. In the window that opens, click on "Health and Support". In the expanded menu, select "Hardware Scan" In the window that opens, select "Run Quick Tests". This will scan your entire system for errors. Follow any directions that may pop up. If the problem continues after this scan, now click on "System Update". First select Windows update from the menu. Scan your system to be sure you have the latest version of Windows 10. Once that scan is complete, select "Additional Updates". This will scan your device to be sure there are no new BIOS/Driver updates needed. Follow any instructions that may pop up. If the issue still continues after these updates, we recommend you call Lenovo Tech Support at: 877-453-6686 for additional help.