Customer Ratings & Reviews

Best buy have always good service and great deals.

I bought two Lenovo 7i laptops in January as I am starting a new STEM education program. One laptop is for me, and one is for my partner. After exactly 31 days, one died overnight while standing on my desk in my office. I called customer support, and after talking to a few reps, they agreed that the laptop had died and needed to be sent in for repair. As I had ordered the laptop from the Lenovo website but had picked it up from Best Buy, they recommended I drop it off at the store for faster service. I went to the store, where they came to the same conclusion. They informed me that the laptop would be gone for about 4 weeks. Replacement was not possible, as it was after the 30 day windows -- by exactly one day. THey could not replace the laptop without approval from Lenovo because it broke outside of the 30 day window, but if Lenovo approved an exchange it would be ok. As for now, they could only ship the laptop to Lenovo, for which they charge $100. I refused. Back home, I called Lenovo customer service again. I also mentioned the possibility of exchanging the laptop, as it was one day outside the return/replacement window. They couldn't do that, but they told me that Best Buy could, as I had picked the laptop up from them, and it was now under warranty by Best Buy. If I could provide a return box, they could provide the return label. I also had to expect to get the laptop returned in 4-6 weeks. This whole situation is ridiculous. Lenovo has been my go-to brand. I am writing this review on my "old" Lenovo Yoga laptop. It's too bad the brand and customer service went down the drain. The collaboration between Best Buy and Lenovo seemed ideal, but have proven to make things more complicated for customers as neither takes responsibility. I just filled a classroom with 12 Dell computers and have four more classrooms to go... they won't be Lenovo and won't be delivered by Best Buy

Love this laptop! Runs so smooth and so easy to use.

Do Not Purchase! Touchpad stopped working after installing Windows update (Windows 11 update 23H2. This is a known issue dating back several months. Search for Touchpad I2C HID Device. There are numerous posts about the error. Following all the Lenovo suggested fixes did not work. Spoke with three different tech support people at Lenovo. The last person admitted that they were aware of the problem and did not yet have a solution. Thus, was simply told to return computer and buy another Lenovo product. Asked for an updated Lenovo model without this problem, and was denied. Asked for a rebate for my troubles, and was denied. Neither Lenovo, nor Best Buy, should be selling this computer with no available fix. Terrible experience.

I had to recall and get this thing rebooted. Or something, or whether 3 times already and now it's doing it again it turns on. Well no I have to work so I don't know and then the Yoga sign comes app and then I hear a ding like Bells and it shuts down has happened more than once, not happy brand new computer got it for my birthday. And I hate to tell my kids that I hate this crapping machine

Don't buy from Lenovo. Their repair services aren't viable. I would have to drive 2.5 hours to get to a repair center covered under warranty. I tried to leave a review on their website, but I can't. Others had similar issues. Seems a lot of their reviews could be fake. Never buying Lenovo again.

Webcam doa, had to ship back to lenovo and am still waiting to review it back