Customer Ratings & Reviews

Overall this is a nice laptop. Bright screen, good resolution with sharp text characters, good keyboard feel, decent audio quality with good CPU performance and speed. I also really like the lit keyboard which has 2 levels of brightness. The only feature I'm not fond of is the glossy screen which reflects background light quite a bit, but that does make it easier to clean however. I don't use the touchscreen so that is not a plus for me.

It’s a great computer with amazing features and an amazing price! It’s the first new laptop I’ve purchased in seven years. Technology has really advanced laptops!

I really loved this laptop, it is very convenient and light weight. Incredible features and sound quality

The product is what I expected. It met my expectations.

I went to replace my old laptop for something different since I am a 60 year young college student who is finally finishing her bachelor degree. I wasn’t even look at this brand it wasn’t familiar. But when I was chosen what it could do, I had to buy it.

Great product. Fast service and nice workers. Would buy again.

Audio is a problem. Everytime I do an update it messes up my speaker driver and I can’t get it back to work. What good is a laptop with no audio? Disappointed.

Just want i need to start a small business. Couldnt have picked a out better laptop.

Good quality with no issues at this time. This is my first Lenovo.

Thus far I love it.... so glad I purchased it. I'm still learning it, so I have to get used to all the new things it does.... it's been a minute since I had a Lenovo.....

For large screen lovers ..it is great!! Love the flexibility mode and awesome functionality!

In my opinion is Ray device for home because you can use for many purpose like watch ing. Netflix work, make homeworks if you need for what something and you should not use an additional support or something like that. Basically the same laptop is the support

Love my know laptop with geek squad protected thanks best buy for the recommendation

I bought it in excellent category its a new like open box laptop go for it.

Doesn’t run the game I got it for but it’s ok. Sound isn’t very good on the speakers. Battery life is also just ok.

Love the laptop. Lit keyboard. Number pad on keyboard and above alpha keys

This is the best laptop I have as of the moment! Very affordable.

I’ve purchased many products online over the years, including from Best Buy, and rarely encounter issues—but this experience was especially disappointing. I ordered a laptop listed as “Open-Box Excellent,” expecting near-mint condition, original accessories, and safe packaging. Instead, the shipping box arrived crushed with a torn corner. Inside, the laptop was loosely packed with only a thin layer of bubble wrap on one side. The charger was missing—likely lost during transit due to the poor packaging—and the laptop itself showed visible dings. I visited the Best Buy store in Burbank for a return, but the manager, Leo, refused to accept the item in-store, despite the return meeting Best Buy’s policy for damaged online purchases. However, he did assist me with processing the return via UPS and repacked the laptop in a new box. Best Buy needs to seriously improve its packing standards and uphold its own return policies for open-box shipments. I’ll be much more cautious with future purchases.

I really glad I chose to purchase this specific laptop. It’s very good and memory is great. I definitely recommend

Laptop worked well. Only had it for 6 months. It is used very sparingly. mostly only for travel over the summer. When I got back from my most recent trip, these buttons fell off. See the picture attached. Apparently Lenovo Warranty doesn't cover defective keyboards. Nothing unusual about my trip. Laptop was in my possession in a proper laptop case the entire time while travelling. When I got home this time, keyboard buttons were loose and 2 were completely off. I took the rest off since it was not usable. Quality is terrible. Its a shame. And now the cost to fix it is out of my pocket. Never again with Lenovo. I thought I liked them.