Customer Ratings & Reviews

Gave this to my daughter as a birthday and Christmas gift. She loves it!!

Great computer for a college student…. I would recommend this computer. Great quality.

Excellent product easy to use it works great for my family

Does exactly what I need it to do. Very happy I bought it.

Just one USB-A port is the only negative so far...

Perfect laptop for my school work and and my job. Long battery life, and fast charging

the customer service was excellent and very informative and knowledgeable about the laptop I was purchasing and it’s suited all my needs and thank you for all your help

Great updated new computer w/Windows 11. Touch screen and keyboard can flip behind or be a stand. Also appreciated the weekend sales price and the informative helpful salesman.

I primarily use this computer for school as I work toward becoming a nursing student. Overall, though, it hasn’t performed the way I expected. My school’s website often doesn’t load properly, and at times it even causes the entire computer to crash. The battery life is also disappointing; after only about two hours of use, it’s already down to 50%. Additionally, while I know gaming isn’t its main purpose, the display looks noticeably pixelated at times and the performance can be somewhat laggy.

happy this was suggested...............................

Great laptop. Great value. This laptop will last for a long time.

I wanted a versatile computer that I can use different software. The price was rightand well worth it.

Easy to set up and well priced. The information from my other computer downloaded quickly. I am not great with technology, so this has been very helpful. I would purchase it again.

Lenovo laptop is perfect for my student, she will be able to use it for college. The features are amazing and has made completing assignments, projects a breeze.

I'm not not ready to use it, yet. It was not completely set up like I thouoght it would be. Just hoping to win $500. Told salesman I needed to support 2 monitors and this one will not since it only has one USB port. Got to come up with another option to get this done.

Love this computer. Great screen quality and ease of use.

This was, without question, the poorest customer experience I have encountered. I went to a location based on the website indicating the laptop was in stock. It was not. I then drove to a second store, where I stood unacknowledged for approximately 15 minutes while multiple employees congregated and socialized at the front entrance. Two employees walked directly past me without engagement. At that point, I should have exited the store. Despite this, I proceeded with the purchase, including a one year Geek Squad protection plan at an additional cost of $165. From initial setup onward, the device demonstrated clear quality issues, requiring four forced restarts just to complete setup. Over the subsequent three to four weeks, the laptop has exhibited persistent and severe Wi Fi failures, including extreme slowdown and complete loss of connectivity. All updates were applied, and the issue is isolated to this device, as no other equipment on the same network is affected. When I contacted Best Buy support, they refused to provide assistance beyond directing me to Lenovo. Notably, the representative immediately identified the problem as a defective Wi Fi card, which strongly suggests a known and recurring issue. Despite having paid for Geek Squad coverage, the representative declined to schedule service, and the website does not allow self scheduling. The only guidance provided was to pursue the manufacturer warranty. This raises a fundamental issue: why sell a Geek Squad plan if the customer is categorically redirected to the manufacturer for defects during the coverage period? The protection plan provided no value and effectively resulted in an unnecessary $165 charge. From what I have read, Lenovo will likely require shipping the laptop out, which is unacceptable for a brand new device. I specifically bought this device for graduate school and will have to withdraw from a class because of these issues. Unacceptable. I will be returning this laptop next week if Lenovo requires me to ship this to them, I guess we shall see how long it takes them to reply to my ticket. The product, the in store experience, and the post purchase support process all failed. This was an exceptionally poor experience end to end.

Very good laptop. Mike 3xplained the capabilities very well. Our only draw back has been the difficulty of seeing the cursor.

love this laptop. easy to set up and use. keyboard is quite comfortable. does all i want and then some.

Amazing laptop! Does everything and it’s not heavy for a huge screen. Converts into a tablet and that’s something I love.