Customer Ratings & Reviews

Hey Joshua,

Thanks for choosing Lenovo and for sharing your feedback with us. We are sorry to hear that you ran into an issue and discovered some pain points when using your Yoga 9i 2-in-1 Aura Edition. We wish to provide the best experience possible, so if you'd like to work with us, we’d like to work with you to address these points and improve your experience with your Yoga 9i.

First, regarding battery life, the advertised battery life that's listed on this Yoga's product page is a result of the laptop being used under specific conditions. Since there are many variables to contribute to battery life, it will always be a range that varies depending on device workload, settings, and more. Thankfully, many of those variables can be adjusted. By default, the system will tend to give more speed when needed, which can sacrifice battery life. If you want to squeeze out more battery life, we recommend utilizing the Lenovo Vantage application that is preinstalled to adjust settings related to power and battery performance (to access relevant settings, open Vantage > Device Settings > Power). You can also take advantage of the keyboard shortcut, Fn + Q to toggle thermal modes and easily switch between prioritizing battery life or power, or even the best of both worlds.

Next, with the bloatware you mentioned, we pride ourselves on trying to offer cleaner images for our users. If there is any non-essential software or apps that you do not wish to be installed on the device, you can remove them. If you're not familiar with this process, please visit this Microsoft Support webpage tied to the following webpage for details: https://support.microsoft.com/en-us/windows/uninstall-or-remove-apps-and-programs-in-windows-4b55f974-2cc6-2d2b-d092-5905080eaf98

We hope that the information shared helps provide some insight and understanding that may improve your sentiments on the system.

We look forward to hearing more from you, and please feel free to reach out to us via the Q&A section of this product page with any questions or requests for further assistance, as your satisfaction is important to us.

Best regards,
Lenovo

Hey Steve,

Thank you for choosing Lenovo and for sharing your feedback with us!

We are glad to hear that your son loves it and that you are happy with your purchase.

Please feel free to reach out to us should you have any questions.

Best,
Lenovo

Hey James,

Thank you for choosing Lenovo and for sharing your feedback with us!

We are glad to hear that the Yoga 9i 2-in-1 Aura Edition is a great solution for your niece's celebratory graduation gift.

Please feel free to reach out to us should you have any questions.

Best,
Lenovo

Hey NoraA,

Thanks for choosing Lenovo and for sharing your feedback with us!

We are happy to hear that you are enjoying your Yoga 9i 2-in-1 Aura Edition.

Please feel free to reach out to us should you have any questions.

Best,
Lenovo

Hey JoancF,

Thank you for choosing Lenovo and for sharing your feedback with us!

We are glad to hear that your Yoga 9i Aura Edition is working seamlessly for you.

Please feel free to reach out to us should you have any questions.

Best,
Lenovo

Hi AJanuary,

Thanks for choosing Lenovo and for sharing your feedback with us!

We are pleased to read that this Yoga 9i 2-in-1 Aura Edition is a great solution for your daughter starting her college journey.

Please feel free to reach out to us via the Q& A section of this product page should you have any questions or need assistance.

Best,
Lenovo

Hi PatS,

Thanks for choosing Lenovo and for sharing your feedback with us!

We are pleased to read that your service received was awesome, and we hope that you are enjoying your Yoga 9i 2-in-1 Aura Edition.

Please feel free to reach out to us via the Q& A section of this product page should you have any questions or need assistance.

Best,
Lenovo

Hey Nitin,

Thanks for choosing Lenovo and for sharing your feedback with us. We are sorry to hear that you ran into an issue with your Yoga 9i 2-in-1 Aura Edition. We wish to provide the best experience possible, so if you'd like to work with us, we’d like to work with you to address this and improve your experience with your Yoga 9i. We also wish to learn more details about your time with your Yoga to gain a further understanding of the issue you mentioned.

First, regarding the “lag” with touch input that you mentioned that you mentioned, could you please share details on what applications you may be using, and when this issue occurs? How frequently does this happen? Or is this a consistent, general issue? Any other information you may feel relevant to this is also welcome.

In the meantime, to try to resolve this, we recommend ensuring you have the latest software by checking for updates, as this could correct the issue. To do so, first, open the Settings app > Select the Windows update tab > Select the Check for updates button, applying all available updates. Next, open the Lenovo Vantage app > on the homepage, select the Check for updates button, following on-screen prompts to apply all available updates here as well.

We hope that the information shared helps provide some insight and understanding that may improve your sentiments on the system.

We are pleased to read that your experience with your Yoga has otherwise good.

We look forward to hearing more from you, so please don’t hesitate to leave us a note in the Q&A section of this product page to continue this discussion and share details on the points we’ve inquired about, along with any further comments you may have regarding your experience.

Best regards,
Lenovo

Hey user211062,

Thanks for choosing Lenovo and for sharing your feedback with us!

We are glad to read that you love this Yoga 9i 2-in-1 Aura Edition.

Please feel free to reach out to us via the Q&A section of the product page should you have any questions or need assistance.

Best,
Lenovo

Hey MallB,

Thank you for sharing your feedback with us. We are sorry to hear that this Yoga 9i 2-in-1 Aura Edition was not a good fit for you, leading to you returning it.

We appreciate your comments, and we hope that you choose our products again in the future.

Please feel free to reach out to us via the Q& A section of this product page should you have any questions or further comments.

Best,
Lenovo

Hi DineshK,

Thank you for sharing your feedback with us. We are sorry to hear that you are having trouble with your Yoga 9i 2-in-1 Aura Edition. We apologize for the frustration and inconvenience that this may be causing you, and we'd like to work with you to address this issue.

To start, we recommend ensuring you have the latest software by checking for updates, as this could correct the issue. To do so, first, open the Settings app > Select the Windows update tab > Select the Check for updates button, apply all available updates. Next, open the Lenovo Vantage app > on the homepage, select the Check for updates button, following on-screen prompts to apply all available updates here as well.

Please update us when you can regarding this and reach out to us again should you have any questions or need further assistance, as your satisfaction is important to us.

Best regards,
Lenovo

Hello,

Thak you for sharing your feedback with us. We're sorry to hear that you ran into an issue. We strive to provide the best experience possible. We're disappointed and apologize that this wasn't the case for you, and we'd like to work with you to try to improve your experience.

We recommend contacting Lenovo Support at this number: 877-453-6686, to work with the Customer Care team for swift action as we look to resolve this matter for you and make things right.

Please don't hesitate to let us know what else we can do to improve your experience, as your satisfaction is important to us.

Best regards,
Lenovo