Appreciation EventEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$999.00

Customer reviews

Rating 4.3 out of 5 stars with 184 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

86%
would recommend
to a friend

Customers are saying

Customers recognize the excellent sound quality, good battery life, and overall ease of use of the product. Many also appreciate its comfortable fit, reasonable price, and lightweight design, along with convenient volume control, app functionality, and easy setup. However, a few users have noted occasional difficulties with Bluetooth pairing and compatibility with certain devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 184 reviews
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Really help with voices in a crowded room

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the past couple of years, my kids have been telling me that I need to have my hearing checked. Of course, I just assumed it was teenager talk, after all, I do try to tune them out at times. But I have noticed that I have struggled at times to understand what someone is saying while in a crowded room or anyplace else with a lot of background noise. I still hear high frequency and seem to hear lows, but those middle frequencies, the ones most voices seem to fall into, were much harder to hear at times. With all of that being said, I decided to try the Lexie hearing aids. The version I chose were the Lexie B2 OTC. Probably the main reason I chose this particular model was the fact that they are rechargeable. I didn't want to have to full with changing batteries. The one concern I had was how long the hearing aids would last on a charge. The Lexie B2 have proven to be a good choice for my needs. On full charge, the hearing aids have lasted well over a full day. I have worn these for over 16 hours on a couple of occasions and they have still had plenty of battery left. The hearing aids can be adjusted via the app, although, volume can be adjusted on the hearing aids themselves by a button on each unit. The app connects to the hearing aids via blue tooth and allows several adjustments. You can adjust the balance, volume, and level of treble or bass in order to cut through background noise. You can set the hearing aids to pick up sound in front of you or all the way around you, and also comes with 4 environmental presets. You can choose noisy indoor, outdoors, music and everyday. You can also make adjustments and save them as personal presets. The app also provides battery levels for each unit. These hearing aids do not stream music or allow you to answer calls, so if those things are important to you, then you will have to look someplace else. Overall, these have met my needs. I don't have anything to compare them to except my normal hearing, and these do make a difference in what I am able to hear, especially in a crowd.

    I would recommend this to a friend
    • Brand response from Lexie Hearing Team
      Posted .

      Hi, beefrob, thank you for your detailed and positive review. We appreciate the support! We are happy that our Lexie B2 hearing aids Powered by Bose can make a difference in your life. 😊 lexiehearing

  • Tech Insider Network Member

    Rated 4 out of 5 stars

    A great hearing tool from Bose/Lexie.

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As someone who's experienced mild Tinnitus I was super excited to try out this offering from Bose/Lexie. Pros: These hearing aids are a lot more comfortable than I imagined. I should preface this with I've never actually worn hearing aids before, but they look uncomfortable. But I can proudly report the fit and feel of these was as good as the audio quality. What makes these really unique is that you can make adjustments to them using an app - everything from bass, treble, balance, directionality and environment. Compare this to traditional hearing aids and these kinds of adjustments can only be done by visiting an audiologist so you can quickly see the value prop in being able to make these adjustments on your own. The hearing aids come nicely packaged and include a case, cleaning tool and different sizes for the ear piece. Cons: The only con with these is that hey cannot be used for phone calls or music playback. The only thing I could think of is maybe they felt this would lead to more drainage and wear/tear on the battery. TLDR summary: not a bad start for Bose/Lexie, but open up the functionality of future models for calls/music because there's non-hearing devices like AirPods Pros that can amplify audio AND allow for calls and music playback at a fraction of the price.

    I would recommend this to a friend
    • Brand response from Lexie Hearing Team
      Posted .

      Hi, Gadgeteer, thank you for your detailed review of your experience with our Lexie B2 hearing aids Powered by Bose. We constantly try to innovate our products to our customer's needs and we will take your feedback into account for future development and improvements. lexiehearing

  • Rated 4 out of 5 stars

    Good sound but the app needs work.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent sound but bugs during setup made it difficult to use at first. The hearing aids are of good quality but during setup they lost connection and one of them wouldn’t make any sound. After resetting and restarting the setup process with the app I was able to get it working properly but I could see how some less tech oriented users might be frustrated.

    I would recommend this to a friend
    • Brand response from Lexie Hearing Team
      Posted .

      Hi, Marina777, thank you for your feedback. We always aim to better our offering by getting feedback from our customers. If you would like to talk to a support team member or experience any issues, please contact them at (800) 499-1336 or send an email to support@lexiehearing.com. lexiehearing

  • Rated 5 out of 5 stars

    Lexie b2 hearing aids

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had tried some cheap hearing aids which just made everything louder and were super annoying when you talked .They just sounded completely unnatural so after much debating with myself about spending a thousand dollers let me just say they are completely worth every penny, they sound very natural and you can adjust them on the app so you hear what you were missing. I didn't realize the birds that i hadn't heard in 20 years, they are life changing.

    I would recommend this to a friend
    • Brand response from Lexie Hearing Team
      Posted .

      Hi, ToddR, thank you for your feedback and positive review. We wish you many more years of healthy hearing! 🦻🏼 lexiehearing

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    What a difference!

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WOW! What a difference. Of course I put them on before downloading the Lexie app. The first thing I noticed was the video I was watching on my laptop was too loud and i had to turn it down. Without thinking scratched my shoulder and I could hear the noise of my nails on my skin. Again without thinking I moved my glasses and that produced a loud noise. Then I downloaded the Lexie app. Easy to pair the hearing aids via Bluetooth. I did follow the directions and take them out of my ears and plug them into the charging case which turns them off. Then take them out of the charging case and the paired right up with the app. I used the app to adjust the volume. Also you can use the app to set the environment. There are four delivered environments Noisy Indoor like with the TV, Music, Outdoors and Noisy Indoor like at a restaurant. Based on the environment selected the app will automatically adjust the volume and and treble (on the Outdoor setting). You can also create up to 10 personal environments. As I am writing this review I am hearing the keys on my Mac clack as I type. I've never heard this before, I always thought my Mac had "quiet keys"!

    I would recommend this to a friend
    • Brand response from Lexie Hearing Team
      Posted .

      Hi, Debbi, thank you for your review! We are delighted that your Lexie B2 hearing aids Powered by Bose are benefitting your hearing health. Thank you for your positive feedback. 😊 lexiehearing

  • Rated 5 out of 5 stars

    Rescued!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so pleased with these medical instruments. I can now hear my wife when she speaks to me, and am able to watch tv at a decent volume. Thanks, Lexi.

    I would recommend this to a friend
    • Brand response from Lexie Hearing Team
      Posted .

      Hi, thank you for sharing your Lexie experience with us! We value our customer's feedback and we're so happy to hear that you can live the life you love with your Lexie B2 Plus hearing aids Powered by Bose. We wish you many more years of healthy hearing. lexiehearing

  • Rated 5 out of 5 stars

    As Good as Prescription Hearing Aids

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid $4000 for hearing aids and lost one. So these were a replacement. They are as effective as the prescription ones. They are easy to adjust.

    I would recommend this to a friend
    • Brand response from Lexie Hearing Team
      Posted .

      Hi, Thank you for your feedback. We wish you many more years of healthy hearing! 😊 lexiehearing

  • Rated 5 out of 5 stars

    Bose II hearing aids

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, I like the product a lot. These will take time to adjust to, but the sound quality is a significant improvement over the amplifiers I had before.

    I would recommend this to a friend
    • Brand response from Lexie Hearing Team
      Posted .

      Hi, thank you for your review and feedback. We wish you many more years of healthy hearing! 😊 lexiehearing

  • Rated 4 out of 5 stars

    Excellent for most cases

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my dad - they worked very well for him except when he was in places with a lot of background noise (such as a bar). If he wasn’t in loud places as much we definitely would have kept them.

    I would recommend this to a friend
    • Brand response from Lexie Hearing Team
      Posted .

      Hi, user462718, thank you for your review and feedback. 😊 Should you need any assistance please contact our support team at (800) 499-1336 or send an email to support@lexiehearing.com. lexiehearing

  • Rated 4 out of 5 stars

    Satisfied customer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price, easy to set up and use, my hearing is better but not great. At least now my friends aren't telling to get a hearing aid.

    I would recommend this to a friend
    • Brand response from Lexie Hearing Team
      Posted .

      Hi, FI1959, thank you for your positive review. 😊 We appreciate the support. lexiehearing

  • Rated 5 out of 5 stars

    Lexie otc

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have worked well and I am happy with my purchase. The app helps to make adjustments easy.

    I would recommend this to a friend
    • Brand response from Lexie Hearing Team
      Posted .

      Hi, user915365, thank you for your review and positive feedback. 😊 lexiehearing

  • Rated 5 out of 5 stars

    Excellent value

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have worked really well for me after I made a change of rubber bells.

    I would recommend this to a friend
    • Brand response from Lexie Hearing Team
      Posted .

      Hi, Thank you for your feedback and review. We wish you many more years of healthy hearing! 😊 lexiehearing

  • Rated 5 out of 5 stars

    Hearing aids

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fit well and sound very clear. The Bluetooth connection is great.

    I would recommend this to a friend
    • Brand response from Lexie Hearing Team
      Posted .

      Hi, Keith, thank you for your feedback and review. 😊 lexiehearing

  • Rated 4 out of 5 stars

    Works well

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only reason for a 4 was no noise cancellation. They work well because I have severe hearing loss in my left ear. These give me some hearing in that ear. I like them so far. Even will still work when away from phone

    I would recommend this to a friend
    • Brand response from Lexie Hearing Team
      Posted .

      Hi, Thank you for your positive feedback. We wish you many more years of healthy hearing! 😊 lexiehearing

  • Rated 5 out of 5 stars

    Just want the giftcard.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great. Give me the giftcard now. Please.

    I would recommend this to a friend
    • Brand response from Lexie Hearing Team
      Posted .

      Hi, for any questions surrounding a gift card, please contact your BestBuy retailer. lexiehearing

  • Rated 5 out of 5 stars

    Able to hear again!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with this hearing aide. Excellent price and easy to use with app.

    I would recommend this to a friend
    • Brand response from Lexie Hearing Team
      Posted .

      Hi, thank you for your feedback and positive review. We're happy to hear that you can live the life you love with your Lexie B2 plus hearing aids Powered by Bose. We wish you many more years of healthy hearing! lexiehearing

  • Rated 5 out of 5 stars

    Hearing awesome

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can hear the tv now with out full blast Can’t even tell they are in very comfortable Only problem is now I can her my wife

    I would recommend this to a friend
    • Brand response from Lexie Hearing Team
      Posted .

      Hi, ForestG, thank you for your feedback and positive review. 😊 lexiehearing

  • Rated 5 out of 5 stars

    So far love Lexie Hearing Aids

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service and delivery excellent. Very impressd, so far, with these hearing aids. Great customer service.

    I would recommend this to a friend
    • Brand response from Lexie Hearing Team
      Posted .

      Hi, aidsjim, thank you for your positive feedback and review. 😊 lexiehearing

  • Rated 3 out of 5 stars

    Bad app

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The app doesn't work most of the time, so not very good when needing to adjust. I do not recommend

    No, I would not recommend this to a friend
    • Brand response from Lexie Hearing Team
      Posted .

      Hi, thank you for your feedback. We apologize for any inconvenience you may have experienced with your Lexie App not working. We would love to assist you with this matter. Please out to our support team at (800) 499-1336 or send an email to support@lexiehearing.com for them to assist you. lexiehearing

  • Rated 3 out of 5 stars

    Hearing aid

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to determine best setting. There are no clear instructions to follow to improve hearing.

    No, I would not recommend this to a friend
    • Brand response from Lexie Hearing Team
      Posted .

      Hi, EdgarA, Our support team would love to help you find the best setting for your hearing needs. Please reach out to our support team at (800) 499-1336 or send an email to support@lexiehearing.com for them to assist you with your query. lexiehearing