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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 108 reviews

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Rating by feature

  • Capacity

    Rating 4.2 out of 5 stars

  • Dry Time

    Rating 3.7 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

75%would recommend to a friend

Customers are saying

Customers highly value the compact size and quiet operation of the 2.4 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo. Many customers find it perfect for small spaces and easy to use. While some customers appreciate the size, others find the drying time to be longer than expected.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 108 reviews
  • Cons mentioned:
    Dry time

    Rated 4 out of 5 stars

    Great Combo Unit for Permanent Location

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned this for 7 months and just finally got to move into my tiny house on wheels to start using it so I can finally review it. It washes everything very well. Dries pretty well, sometimes takes a little longer than I might have hoped. It is very noisy though in the environment I have it in. So I don’t know that I would suggest it to other people in my situation. But it is fantastic washer/dryer combo unit for someone who has a “normal” floor to put it on where all the vibration from the extreme spin cycles won’t shake your whole house.

    I would recommend this to a friend
  • Pros mentioned:
    Size
    Cons mentioned:
    Dry time

    Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall machine is doing whats supposed to. 6 months of regular use at time of review. Ideal for smaller bathrooms and ventless dryer is a big saver. Different modes of washing and smartphone remote as well. Cleans very well. Drying takes little longer than usual which is to be expected with this type of dryer but that doesn't concerns me. Make sure to regularly run your clean cycles, drain the water on the bottom and keep the door slightly open when not in use and you'll be set.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    My eco friendly LG Thin Q washer/dryer Combo!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my LG Thin Q washer, dryer combo! I purchased a pair of these 20 years ago to alleviate multiple w/d loads of sporting uniforms, towels & sheets of my very athletic 4 children. This machine has been a lifesaver as well. It is compact & is super easy to use! Don’t listen to the nay sayers, this is a fantastic machine!

    I would recommend this to a friend
  • Cons mentioned:
    Dry time

    Rated 4 out of 5 stars

    All in one washer and dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a very good washer, but it does take longer to dry (and that was expected with a small/ventless system). We bought this system because it could fit through the small door opening.

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Worth the investment

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can promise you this thing is the best investment ever. Works perfect in my grand design solitude 5th wheel. 390rk

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Pretty Good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works better than I thought.! took me awhile to learn how to work it but once I figured everything out it’s good to go.!

    I would recommend this to a friend
  • Cons mentioned:
    Dry time

    Rated 3 out of 5 stars

    ThinQ

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washing cycle,cleaning clothes are very good the only problem having is to dry the clothes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, but it does not have the specifications for the maximum weight for washing and drying.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Efficiency, Noise level

    Rated 5 out of 5 stars

    great condo combo

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This combo is perfect in my condo. It’s quiet, efficient and easy to learn. It’s different but clean, dry clothes are the goal and this machine delivers.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Efficiency
    Cons mentioned:
    Dry time

    Rated 5 out of 5 stars

    Great little appliance!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! We have a very small space so swapping two appliances for one was great. We hang dry a lot of our clothes, so it works out well for us. The dryer isn’t the same as a regular dryer, so after an hour, the clothes still feel a bit damp but if you hang them up they’ll dry within an hour. I like to just run the dryer for 30 minutes to get more water out, then hang them up- keeps laundry from being crunchy! Good capacity for the size- fits a full set of queen size sheets.

    I would recommend this to a friend
  • Pros mentioned:
    Size
    Cons mentioned:
    Dry time

    Rated 5 out of 5 stars

    Mighty "Mini"

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love her so far (we named her Mini). We purchased her to use in our RV. She is small but mighty. She is perfect for the 2 of us in the RV and saves space because she does both the washing and drying. It is nice to not need a vent for the dryer to operate. It is a little bit of an adjustment from the old standards that we were used to (smaller loads, clothes can be a little damp) but it does what its supposed to do and fits our use perfectly! It can make towels crispy dry if that is what you want. It just takes a bit longer. The LG app tracks the power consumed by her and she is VERY frugal with electricity consumption and water usage as well. We only do about 4 loads a week.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does the job

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer just fit into a hall closet turned laundry. I'm beyond thrilled that I no longer have to drag laundry up and down the stairs. It took me a while to get used to the bells and whistles. We have a small house, so it's close enough to the living room that the spin cycle can be noisy. But I don't have to go downstairs, so to me it's more than worth it. It's small, but I was able to wash my queen size mattress pad. This washer more than suits my needs.

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency, Size
    Cons mentioned:
    Dry time

    Rated 5 out of 5 stars

    Minimalizing it all!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the compact size and the efficiency of the washer/dryer combo. Downfalls...the dryer takes a long time to dry. Other than that I'm satisfied with this purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency, Noise level

    Rated 5 out of 5 stars

    Pleasantly surprised!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We own another brand with a ventless dryer and have learned to live with mediocrity. With limited options in the single unit space, we chose the LG over the others and are VERY happy we did - it is efficient, quiet and DRIES the clothes! First time we ran it my wife said “wow - these clothes are HOT”! Time will tell but so far, VERY GOOD!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Dry time

    Rated 5 out of 5 stars

    Perfect for camper

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a washer dryer combo for our camper and didn't want to put a hole in the side of the camper for a vent so this was perfect. Its a little small but its all we could fit so its fine. Easy to use and the app lets you know when its done if your not right there to hear it. Dying time is a little longer but thats to be expected with no vent.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    WORST SERVICE EVER!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Far away, the woooorst experience that I had in my life. DONT BUY FROM BESTBUY! CHECK OTHER SELLERS IF YOU HAVE SELF-RESPECT TO YOURSELF! I purchased the washing machine on Jan 7 and it was scheduled for Jan 19, but Best Buy postponed it to a later date. We received a visit from the service team. The men were arrogant, not helpful, and they only had to spend another 5 minutes to turn off the valve, but even though they had enough equipment, they rejected it for only 5 minutes work. As well, the huge washing machine was left at the entrance because they said we could schedule an installation easily if we left it there. It was OK with me! I called the plumber, he fixed the valve within ten minutes (he said Best Buy could probably do it in five minutes). I scheduled the installation for the next day, but no one called me until 1.30, so I wanted to check with customer service on the status. I was told there was a problem and the schedule wasn't routed back, so I was frustrated and they gave me $100 credit and promised to send someone the next day. Again it did not happen, no one called, no one came in, I called Best Buy again and they told me the same - your request was not routed to anyone and they offered me additional $100. :) I am still waiting, the machine stays at the entrance, it is so heavy that I can not move it, I can not get the service that I paid for and no one at Best Buy helps me, they keep rescheduling and offering $100 which is ridiculous. So, my recommendation is that don't buy from Best Buy if you don't want to spend hours for nothing and have the worst experience.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, MertG. Thank you for bringing this matter to our attention and for taking the time to share your experience with us regarding the purchase and installation of your LG Washer (WM3555HWA) model. We understand that the delays, unhelpful service, and lack of proper communication have left you disappointed and dissatisfied. This is not the level of service we strive to provide, and we sincerely apologize for any inconvenience caused. We want to make things right for you. Please reach out to us on social media @LGUSSupport so we can help you further. Your satisfaction is important to us, and we are committed to ensuring that you receive the support and reliable performance you rightfully expect from our products and service. ^Juvy LG

  • Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer /dryer combo. Washes well. Takes a long time to dry clothes. Once you get use to it, very easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Great Washer/Dryer Combo Unit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a previous LG washer dryer combo for 10 yrs but it finally gave out. This one works great and runs quieter than my previous one. Also drys clothes better. Good for smaller loads or single person but probably not efficient for a large family.

    I would recommend this to a friend
  • Pros mentioned:
    Size
    Cons mentioned:
    Dry time

    Rated 3 out of 5 stars

    It’s alright

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vibrates like it’s going to take off. Dryer takes a pretty long time as well. However, it is compact and does not require a 220v outlet.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Thank you for sharing your feedback on the LG 2.4 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Steam and Sensor Dry. We apologize for any inconvenience you have experienced with the product. We understand that the vibration and longer drying time have been frustrating for you. We appreciate your patience and would like to assist you further. For personalized assistance, please reach out to us privately on Facebook or X (Twitter) via @LGUSSupport. We're here to help you and appreciate your understanding. ^Sam LG

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great combo for a condo.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my condo in place of the existing dishwasher. Fit perfectly. A bit a room on each side as it does get hot at times. So far after 6 or 7 loads works great. Takes about 1.5 hrs to dry a normal load. 30 mins on a quick wash. So 2 hours or so total in my experience. Cant stuff a ton in it but for 1 or 2 people works great.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We love to see this feedback! Welcome to the LG family. ^Jennifer LG

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