Customer Ratings & Reviews

Hi, MarkS. We apologize for the inconvenience caused by LG - 2.4 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - White (WM1455HWA) model that you purchased. We understand that it had a manufacturer's defect and caused excessive shaking which disrupted your household. We appreciate your patience in trying different units and finally opting for an alternative brand.

Additionally, we understand your frustration with the dryer's ventless technology, which resulted in longer drying times. We regret that it did not meet your expectations. We acknowledge your decision to switch to a different brand with a vent. If you need further assistance with your other LG products, please don't hesitate to reach out to us on Facebook or X (Twitter) using @LGUSSupport, and we will be more than happy and willing to help. ^Juvy

Hi, Patricia. Thank you for sharing your experience with us. We understand your concern about the LG Washer (WM1455HWA) model isn't meeting your expectations, especially with the low opening, water collecting in the dispenser, and inconsistent water temperature. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.

For the dispenser issue, try cleaning the area around the dispenser tray to ensure there’s no buildup that could be causing water to collect. Additionally, check if the dispenser tray is fully closed and not clogged, which could also lead to water dripping into the washer.

Regarding the water temperature inconsistency, we recommend ensuring the machine’s settings are properly adjusted to your desired temperature, and that the hot and cold water hoses are securely connected. For more help, you may visit https://www.lg.com/us/support/help-library/lg-washer-how-do-i-fix-water-temperature-issues--20150721004117. If the issue persists, there may be a need for a professional inspection.

Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further with troubleshooting and exploring options to improve your washer’s performance. We're committed to resolving these issues for you. ^Juvy

We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette

Hi, Atom. Thanks for sharing your feedback with us. We understand how concerning and unsettling it must be to experience such violent shaking with your LG Washer (WM1455HWA) model. We strive to provide high-quality products that exceed our customer's needs and expectations. To address the issue, please ensure that the washer is level and that all four feet are securely adjusted to the floor. If the washer isn’t properly balanced, it can cause excessive shaking. Additionally, make sure that the shipping bolts have been removed (if applicable) as this can also contribute to instability. For more help, you may visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-vibration-issues-on-an-lg-washing-machine--1400517829363.

If the problem persists, please send us a private message on social media @LGUSSupport so we can assist you further and ensure your safety. We appreciate your feedback and are here to help. ^Juvy

Hi, Meir. Thank you for sharing your feedback on the LG Washer WM1455HWA) model. We understand the disappointment that can come with unexpected repairs. We are committed to providing reliable products and exceptional service, but we missed the mark this time. Please know that we take your feedback seriously and will use it to improve our products and services for all our customers.

If there's anything else we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy

It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette

We want to thank you for taking this time to communicate with us about your LG experience. We appreciate your patience and understanding in regards to the issues that you’ve encountered. We would be pleased to investigate this further, but we must switch to a platform that allows for back-and-forth conversation. Send us a private message on Facebook or Twitter using @LGUSSupport and we'll be happy to assist. ^James.

We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette

We would like to gather more information from you on this so that we can correct the dimensions. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and error and we will fix this. Thank you. ^Jennifer

Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette

Hi, Diane. Thank you for sharing your thoughts with us. We understand that the LG Washer (WM1455HWA) model, may not be the best fit for your family size. We strive to provide accurate and detailed product information to help our customers make informed decisions. However, we acknowledge that sometimes, despite our best efforts, a product may not meet your specific needs or preferences. For larger families, we recommend considering models with a higher capacity that can better accommodate your needs. If you have any questions about our other options or need assistance in finding a more suitable model, please send us a private message on social media @LGUSSupport. We're here to help you explore your choices. We appreciate your input and look forward to assisting you. ^Juvy

Hey there. We want to thank you for taking the time to communicate with us about your experience. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly, this was not your experience, and we apologize. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information, or call us at (800) 243-0000 and we'll be happy to assist. ^Anthony

Hi, Patricia. We are truly sorry to hear about the challenges you faced with the delivery of the LG Washer (WM1455HWA) model. It's understandably frustrating to experience delays and receive a product without the essential door. We sincerely apologize for the inconvenience this has caused. To address this, we recommend reaching out to 888-237-8289 for immediate assistance. They will address this issue with the utmost urgency to ensure that such instances are rectified and prevented in the future. If there's anything else we can do to assist you or if you have any further concerns, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy

We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette