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Customer Ratings & Reviews

Your price for this item is $1,124.99
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The comparable value price is $4,499.99

Customer reviews

Rating 4.5 out of 5 stars with 455 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers recognize the innovative features of the 23.5 Cu. Ft. French Door-in-Door Counter-Depth Smart Refrigerator with Craft Ice. They particularly appreciate the unique craft ice maker, which produces large round balls of ice, and the spacious interior with adjustable shelves. The door-in-door design and counter depth are also well-received for their convenience and space-saving benefits. While some customers find the refrigerator expensive, many believe it offers excellent value for its features and design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 455 reviews
  • Rated 5 out of 5 stars

    Best in the market

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned this for 2 years now. So far no problems. Ice maker is making little noise when it drops the ice other than that everything works perfect.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Water filter replacement is a big headache

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Be careful while replacing water filter after 6 months. I am having hard time replacing water filter as it don’t fit at all and it spills water inside the fridge. Rest everything is good.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Return was a breeze

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator was amazing but didn’t fit well in the space. Geek Squad delivery installers were amazing. We were able to reorder a different size and sales team provided excellent service!

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 1 out of 5 stars

    Total life span was less than 3 months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was purchased after our Samsung fridge died almost 3.5 years in. Thankfully we had purchased the protection plan. We wanted a longer lasting fridge and I was advised by the Best Buy appliance specialists that LG was the most reliable brand so I opted for an LG replacement. The craft ice is fun, but 10 days in an error code started popping up. Geek squad came out multiple times and couldn't fix the error. They were kind enough to start an exchange for us. Before the new fridge could even get here this fridge stopped functioning and we lost another round of perishable food items, not even 3 months in. Make sure you invest in the Geek Squad protection plan if you purchase this fridge. What a nightmare.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette LG

  • Rated 4 out of 5 stars

    Mr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product that I wanted was not available. Refrigerator that was delivered was scratched and was not staying cold. A replacement was delivered. The washer and dryer are working great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG reftig

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I’m totally loving this refrig it looks good in my newly remodeled kitchen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful! Black Stainless looks great!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Almost two weeks with it; working great. The only thing that I would like to see improved is the craft ice maker is kind of slow in production. However, if you’re not using it every day, then you’re good with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG French door refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good looks and good features. Delivery came on time and delivery personnel installed the unit quickly and smoothly. They also tested the unit to make sure it’s running good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Regrigerator is going to be delivered end of Feb.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife researched this item for a long time and decided that for price and quality this was the best for our needs. Looking forward to having it delivered once our new home remodeling is completed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Splendid

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best thing I could’ve gotten. Very first time purchasing an appliance. I’m a fan of the high tech gadgets but definitely a great addition to the kitchen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knock Knock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is everything we had hoped. It has a great look and has so many extras that make it efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice looking fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this fridge! The Best Buy team Performed a great installation and it been the best fridge we’ve had ever since. Love the aesthetic and how it makes our kitchen look!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Refrigerator

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this refrigerator. The outside access door is super handy. Exceeded our expectations.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Spherical ice maker not reliable

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent fridge. Ice machine is not reliable. 2 repairs in 6 months

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy is the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This ítem is excellent because it look amazing from the outside and from inside. I like how you knock the door on the right side, can see whats inside

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A dramatic improvement over the GE which the building had supplied. The LG product is outstanding and worth purchasing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded my long over due fridge to this one. Absolutely love it!!! A bit on the higher end of price but worth every penny. Would recommend it to everyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great design and user friendly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only after using every day this fridge that you realize how is practical to have this side beverage door and also the double door. We simply love this fridge!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only reason I didnt give a 5 star is because get some water drips out of the dispenser

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Katrachito77

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im very happy love this refrigerator very nice good price

    I would recommend this to a friend