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Customer Ratings & Reviews

Your price for this item is $1,124.99
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The comparable value price is $4,499.99

Customer reviews

Rating 4.5 out of 5 stars with 455 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers recognize the innovative features of the 23.5 Cu. Ft. French Door-in-Door Counter-Depth Smart Refrigerator with Craft Ice. They particularly appreciate the unique craft ice maker, which produces large round balls of ice, and the spacious interior with adjustable shelves. The door-in-door design and counter depth are also well-received for their convenience and space-saving benefits. While some customers find the refrigerator expensive, many believe it offers excellent value for its features and design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 455 reviews
  • Rated 5 out of 5 stars

    My best 2022 deal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An amazing appliance with great interior design and excellent performance. My wife loved it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy LG Customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the refrigerator. Very happy with the LG Brand

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waiting for kitchen to be finished. Looking forward to installing the refrig.Love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome fridge! We use the ice balls frequently. Also the door panel is great to see what’s available without opening the door.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ice in ice bucket has frozen solid twice.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ice in ice bucket has frozen twice. Temperature settings on default.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Parts For Repair Not Available

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator looks great and I had been very pleased with it until the in-door ice maker stopped making ice after about six months. Not too much of a problem I thought, as it is still under manufacturers warranty. I called LG service went through a very long process to actually get a service engineer to come out to look at it and once he arrived he confirmed that the in-door ice maker needed replacing. Six weeks later, having been without the ice maker working since I reported it as faulty, I am still waiting for the repair. The repair company are still waiting for the replacement parts to become available from LG despite them being ordered the day after the service call. I was advised by the repair company that LG have informed them that the parts are on back order and don't know when they will be available. I then called LG service myself in disbelief, who eventually, after having been disconnected on my calls four times while holding, confirmed that the parts were on back order. I eventually managed to speak to Sarah, an LG Supervisor, who then informed me that the parts may arrive in a weeks time or if not probably about two weeks time, but she very much sounded like she didn't actually know or care and was just trying to get me off the phone. - such is LG's Customer Care!! Seriously!! how can a manufacturer be having problems getting parts for a fridge thats only nine months old. The ice maker is still not working and I am still waiting for the parts to be become available. As mentioned, the fridge looks great but beware, if it goes wrong you may well be waiting months for it to be repaired as LG simply don't seem to be able to get the replacement parts for their appliances, perhaps consider another brand, one that can actually get the parts to repair what they sell!!

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette LG

  • Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really awesome refrigerator. Looks great and functions great as well. Only negative is it’s not magnetic lol.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with this refrigerator. It replaced my 6 year old Samsung which unfortunately was defective and irreparable...for many owners.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice fridge ………………………………………………………………………………………………..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator has a Spacious interior and an attractive exterior

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator looks great in my newly renovated kitchen, exactly what I wanted in an appliance!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my Fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace my current fridge. The fridge was delivered and set up in no time. My wife loves it so that’s all that matters

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Eat smarter

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Black stainless is great but food inside is bad I make poor decisions

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ice machine is a bit loud, once installed it takes a bit for ice to be made but is a good refrigerator so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really am enjoying this fridge. the delivery people were rude and very uncarefull though

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looking forward to this beauty in my home!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scheduled to receive later, we are very pleased with Best Buy's presentation of what appears to be an excellent choice for us!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Buy this if you don't need ice

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice fridge and the beverage center is a nice function but.... the Freezer motor already had to be replaced once and now I'm having to call in again because the ice keeps melting.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We would be happy to help you with your case, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer LG

  • Rated 5 out of 5 stars

    Great refrigerator!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful, we love our new refrigerator!!! My kids love yo knock on the door and the light goes on. Very classy !!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG InstaView Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great refrigerator! I love that you can tap and the light comes on to see what inside.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice refrigerator

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall very nice, like the window feature. It would be nice to have storage room inside for taller items

    I would recommend this to a friend