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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 455 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers recognize the innovative features of the 23.5 Cu. Ft. French Door-in-Door Counter-Depth Smart Refrigerator with Craft Ice. They particularly appreciate the unique craft ice maker, which produces large round balls of ice, and the spacious interior with adjustable shelves. The door-in-door design and counter depth are also well-received for their convenience and space-saving benefits. While some customers find the refrigerator expensive, many believe it offers excellent value for its features and design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 455 reviews
  • Pros mentioned:
    Door-in-door

    Rated 5 out of 5 stars

    Best refrigerator I have had

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent refrigerator! Has everything I need. Beautiful Quality of ice with two kinds of ice one for a regular use and one for cocktails. Very convenient drawer for refrigerator items and an amazingly convenient Small door on the front for items that are regularly used.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    LG Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge and the craft ice. Our space was limited but we didn’t want to lose the quality of this fridge. Best Buy had the fridge in the size we needed and availability was better than other stores in our area. Definitely recommend this appliance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Counter Depth Refrigerator w/ InstaView & Craft

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our first week with this new refrigerator has been fantastic. It replaced an older Jenn-Air unit, which was nice but no frills. After owning a Samsung for a few years (now a garage fridge), this new LG compares very favorably. Large & flexible storage area inside. The three compartment bottom freezer is very convenient for separating items. The in-door ice and water dispenser system is a great design. And the fingerprint-proof stainless exterior is perfect for any family. Our only concern, so far, is that the craft ice maker only produces three spheres a day...meaning you have to save them up for several days if you plan to use them when entertaining guests for cocktails. However, we do really like the small cubed ice in the door dispenser. With the single concern mentioned above, I would highly recommend this LG unit for anyone looking for a comparable refrigerator.

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Great fridge, love the counter depth

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was our first counter depth fridge and there is meaningfully less space inside. It fits in the kitchen sooo much better and looks really nice. We have a 2nd fridge in the laundry room otherwise this fridge by itself might be too small for our family of 4.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Amazing design

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the space and features. Very spacious, love the craft ice maker, the light up display and the customizable shelving heights.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the double doors on the refrigerator it allows you to put big items in there if need be like a big cake. The freezer on bottom is nice. The see-through door is nice to be able to see it a glance what you have in the refrigerator you can see quite a bit of what’s in the refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 4 out of 5 stars

    Great fridge; doors could be better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge has a lot of great features. It keeps food cold and the craft ice is a nice touch. Aligning the doors is kind of a headache. The installer didn't get it right (put the shims on the wrong hinge). I tried and didn't get it right either (wrong part of inner hinge). There has to be an easier way

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    LG REFRIGERATOR WITH CRAFT ICE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this refrigerator. I had the model below this one and ended up grading to this model for the craft ice. Really like the knock-knock feature. Definetely recommend this fridge.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hey there, Rainman. We're excited and glad to hear that you are enjoying your craft ice. Is one of a kind, isn't it?! We hope you enjoy it for years to come. Here from LG. ~Anthony LG

  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    An excellent choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome choice if you are in the market for a sleek new look for your kitchen. A nice surprise feature is the sphere ball ice maker-it leaves everyone in awe when they see it.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    My Refrigerator

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my refrigerator!, love the look, and the thin cube is awesome, space saver. When people come in my kitchen that’s the first thing they notice.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 4 out of 5 stars

    So far so good!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced the Samsung (due to ice blockages) with this LG refrigerator. It’s been only a few weeks usage with the LG and so far it delivers on all points - spacious, good ice-making (including the craft ice feature). It is working out wonderfully so far!

    I would recommend this to a friend
  • Pros mentioned:
    Door-in-door

    Rated 4 out of 5 stars

    Great refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this is a great refrigerator. However, it is a little difficult to store tall items on the main shelves because of limited adjustment options. Really like the drawers in the freezer. Door in door is great for beverages and condiments.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Look amazing!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It look nice and a great upgrade to my home. Insta view door is very helpful to keep the refrigerator cold, we don’t need to open the whole door to just take out some snacks or drinks. It’s a expensive refrigerator but it’s worth it. The crafted ice something new to enjoy.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Just love the craft ice option

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just love the craft ice option. When i have my friends over, that's the first thing they ask in their drinks :) A great refrigerator with the insta view option. more than that the smart options and ease of changing filters.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lg Refrigerator

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this counter debth refrigerator! Love the knock knock option to see my beverages without opening the door.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    LG InstaView refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LG French Instaview door refrigerator is a beautiful addition to any modern kitchen. The interior has ample space for large items (gallon containers, large wine bottles, juice cartoons etc) to satisfy a 4+ family. A little pricey but an excellent choice.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    My New LG Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this refrigerator! The only thing that would make it better is to have a finish that doesn't show fingerprints. Since we do a lot of entertaining, the dual ice makers are great.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Nice on the outside, poor design on the inside.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good looking but major design flaw, unreliable and noisy. I think this refrigerator has cemented my feeling that manufacturers attempt to put all the bells and whistles on products has meant they cut corners on quality and reliablility. This unit looks great, was ideal for the counter depth we needed - it was so hard to find a counter depth we liked. One thing I like is that the ice dispenser is easy to clear when it gets jammed up - which is frequently but the craft ice worked for about a year then was unreliable and now has stopped working at all, for no reason. There is a big waste of space in the freezer section now that we can't use. It also has so many unnecessary nooks and crannies that make it hard to keep clean, hope you never have a spill inside as that stuff will stay in there forever. Also the slim drawer below the crisper should be split, it's a pain having to open the whole fridge to open it. We had a Samsung before this and thought it couldn't get worse. And then I purchased an LG.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having an issue with your LG Refrigerator! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai. LG

  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Good fridge!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the clean design and the temperature consistency is excellent. It makes ice pretty quickly and the funky double door thing is pretty easy to get used to.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Wonderful Surprise

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the new refrigerator. We had some reservations about the ice maker due to size and our last LG the ice maker was a problem. But this ice maker is great and the freezer makes the large round ice balls. A lot of compartments and trays to hold bottles and fruit.

    I would recommend this to a friend