Customer Ratings & Reviews

Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette

Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Should you need any assistance with your LG Dishwasher, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jai.

Hi, there. Thank you for sharing your experience with us. We understand your concern about dealing with the bottom rack of your LG Dishwasher (LDFN4542S0 model falling off the track, especially if it has led to broken plates. We strive to provide high-quality products that exceed our customer's needs and expectations. For help, ensure that the rack guides are properly aligned and that the rack is seated correctly on the tracks. Sometimes, minor adjustments can help improve stability. Verify that the wheels or rollers on the bottom rack are not damaged or worn out. Load the rack evenly and avoid overloading to minimize the risk of it falling off the track.
For additional support and to discuss any possible design issues, please send us a private message on social media @LGUSSupport. Our team will be more than happy to assist you with further troubleshooting and exploring potential solutions to ensure your dishwasher works as expected. ^Juvy

Hi there, We see that you left a 2 star review, We're disappointed that your experience was less than we expected for you, However, We'd like the opportunity to change the frown upside down with a few informational resources. The LG - 24" Front Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, Quadwash, and 48dba - Stainless steel has the Express Cycle (Short Wash). This cycle will quickly clean lightly soiled dishes.
• This cycle does not have drying. Select the Extra
Dry and Night Dry option or another cycle for
better drying.
• Press and hold Turbo for three seconds to
activate. It also is equipped to do a half load, This option washes intensively by selecting the upper or lower rack to save energy and time. Press the Half Load button repeatedly to select the upper^ rack, down arrow for lower rack or to cancel. Plus Energy Saver. We have included the Owner's Manual so that you may become more familiar with your new LG Dishwasher: https://tinyurl.com/3j7bw7xn. Hope this helps. ~Tanisha

Hi, Edgardo. Firstly, we would like to express our gratitude for taking the time to share your experience with us. Your feedback is important to us, and we apologize for any inconvenience caused by the noise level and drying performance of the LG - 24" Front Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, Quadwash, and 48dba - Stainless Steel dishwasher (LDFN4542S) model. We understand that a noisy dishwasher can be disruptive and that the drying system being reliant on a fan may not meet your expectations. We apologize for falling short in providing you with a quieter and more effective drying solution. Kindly check this link: https://www.lg.com/us/support/video-tutorials/lg-dishwasher-not-drying-CT10000009-20151094759908 for not drying concern of your LG Dishwasher. If you need further assistance, you can easily get in touch with us on Facebook or X (Twitter) using @LGUSSUpport. We look forward to the opportunity to assist you. ^Juvy

We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette

Hi, Joseph. It seems that our product, the LG Dishwasher (LDFN4542S) model, did not meet your overall needs and expectations. We strive to provide high-quality products and exceptional service to ensure a smooth and seamless experience. We want to address any questions or concerns and find a way to make it right. For a more detailed review and tailored solutions, please reach out to us on social media @LGUSSupport. We're ready to assist you and work towards resolving any concerns you have with your unit. ^Juvy

Hi, There! We apologize for any inconvenience you experienced with your LG LDFN4542S dishwasher and the issue with the sensor. At LG, we strive to provide reliable and long-lasting products, and we understand your frustration with this unexpected situation.

To clarify, the warranty coverage for our appliances may vary depending on the specific model and the terms and conditions outlined in the warranty documentation. We encourage you to review the warranty details for your dishwasher to ensure you are aware of the coverage provided.

However, we would like to assist you further in resolving this matter. Kindly send us a private message on Facebook or DM us on X and we'll be more than happy to assist you! ^James.

It's hard for us to hear that you had a negative experience, as we always do our best to provide our customers with the best support possible. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Jolly

Hi, Nancy. Thank you for sharing your feedback with us. We understand your experience with the LG Dishwasher (LDFN4542S) model and the upper wash arm performance you've described. This model is designed with multi-motion spray arms to ensure thorough cleaning, so we’d like to help restore its functionality.

If the upper spray arm isn’t functioning, try removing it and rinsing it under warm water to clear clogs. Ensure it’s securely attached and can spin freely.

Also, check the water inlet and circulation pump for proper water pressure to the upper arm. For more help, visit https://www.lg.com/us/support/help-library/lg-dishwasher-spray-arm-maintenance--1366644956160. If you need further assistance, feel free to message us on social media @LGUSSupport. We're eager to assist you. ^Juvy

Hi, there. Thank you for reaching out to us and sharing your feedback on your LG Dishwasher (LDFN4542W) model. We understand how important it is for your appliances to work efficiently and as expected. We strive to provide reliable, high-quality products that exceed our customer's needs. Here are some tips to help with any issues: Make sure your washer is connected to the same Wi-Fi as your mobile device. You can find more help at https://www.youtube.com/watch?v=mVf8pL7cgsc. If your washer is taking too long, check if it's overloaded. Look for any error codes or messages that might explain the issue at https://www.lg.com/us/support/help-library/lg-dishwasher-error-code-list--20150933422943. For more help, reach out to us on social media @LGUSSupport. We're here to assist you in getting the best performance from your washer. ^Juvy

Thank you for taking this time to communicate with us about your concern. This is not the experience we want for you. We'd love to better understand what happened, and how we can rectify/resolve the issue. Please send us a private message on Facebook or Twitter using @LGUSSupport, please include your contact info, or call our Customer Service at (800)243-0000 as it'll be our pleasure to assist you further. Thank You. ~Tanisha

Hi, there. Thank you for sharing your experience with the LG Dishwasher (LDFN4542S) model. We appreciate your feedback and understand how concerning it can be when your dishwasher leaves black residues after cleaning.

This issue could be caused by a buildup of food particles or residue in the filter or spray arms. We recommend checking and cleaning the filter regularly and ensuring the spray arms are clear of obstructions. Running a cleaning cycle with a dishwasher cleaner may also help eliminate buildup.

If you continue to experience this issue or have specific questions, please send us a private message on social media @LGUSSupport. Our team would be more than happy to assist you further. We appreciate your patience and hope to improve your experience. ^Juvy

We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette

We want to thank you for taking the time to communicate with us about your experience. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly, this was not your experience, and we apologize. ~Anthony

Hi, Nancy. Thank you for taking the time to share your experience with us. We understand your concern about your LG Dishwasher (LDFN4542S) model, to stop working at just six months, especially while it's still under warranty. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. In the meantime, to obtain more information, you may visit https://www.lg.com/us/support/help-library/lg-dishwasher-why-isnt-my-dishwasher-starting--20152403515838.

Please send us a private message on social media @LGUSSupport, and our team will be happy to investigate the issue further and assist you in getting it sorted out. We’re here to help ensure that your experience is a positive one. ^Juvy

We appreciate your patience, and we look forward to resolving this for you

Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Should you need any assistance with your LG Front Control Smart, QuadWash Dishwasher, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jai.

Hi, Albert. We're sorry to hear about the drainage issue with your new purchase. That's certainly not the experience we want for our customers. We appreciate your troubleshooting efforts, and we understand your frustration. Before you proceed with the return, could you please send us your contact details and product information on Facebook or X at @LGUSSupport? Our team is here to assist you further and explore potential solutions or provide guidance on the return process. ^Jayne

Hi, We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. We apologize for any inconvenience this caused. ^Vanessa

Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette