Customer Ratings & Reviews

Hey there, Kristen. We appreciate your honest and constructive review. We will surely pass on your feedback to the rest of our team. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. ~Anthony

Hi, there. Thank you for taking the time to review the LG Dishwasher (LDFN4542S) model. We understand how frustrating it can be when an appliance stops working properly, especially when it is still relatively new. Please know this is not the level of quality and longevity we aim to deliver. While we strive to design and manufacture products with longevity, reliability, and durability, we acknowledge that issues can still arise. Please visit this link to obtain more details: https://www.lg.com/us/support/help-library/lg-dishwasher-error-code-list-CT10000009-20150933422943. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy

Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Should you need any assistance with your LG Dishwasher, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jai.

Hi, there. Thank you for sharing your experience with us. We understand your concern about dealing with the bottom rack of your LG Dishwasher (LDFN4542S0 model falling off the track, especially if it has led to broken plates. We strive to provide high-quality products that exceed our customer's needs and expectations. For help, ensure that the rack guides are properly aligned and that the rack is seated correctly on the tracks. Sometimes, minor adjustments can help improve stability. Verify that the wheels or rollers on the bottom rack are not damaged or worn out. Load the rack evenly and avoid overloading to minimize the risk of it falling off the track.
For additional support and to discuss any possible design issues, please send us a private message on social media @LGUSSupport. Our team will be more than happy to assist you with further troubleshooting and exploring potential solutions to ensure your dishwasher works as expected. ^Juvy

Hi there, We see that you left a 2 star review, We're disappointed that your experience was less than we expected for you, However, We'd like the opportunity to change the frown upside down with a few informational resources. The LG - 24" Front Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, Quadwash, and 48dba - Stainless steel has the Express Cycle (Short Wash). This cycle will quickly clean lightly soiled dishes.
• This cycle does not have drying. Select the Extra
Dry and Night Dry option or another cycle for
better drying.
• Press and hold Turbo for three seconds to
activate. It also is equipped to do a half load, This option washes intensively by selecting the upper or lower rack to save energy and time. Press the Half Load button repeatedly to select the upper^ rack, down arrow for lower rack or to cancel. Plus Energy Saver. We have included the Owner's Manual so that you may become more familiar with your new LG Dishwasher: https://tinyurl.com/3j7bw7xn. Hope this helps. ~Tanisha

Hi, there. Thank you for reaching out to us and sharing your feedback on your LG Dishwasher (LDFN4542W) model. We understand how important it is for your appliances to work efficiently and as expected. We strive to provide reliable, high-quality products that exceed our customer's needs. Here are some tips to help with any issues: Make sure your washer is connected to the same Wi-Fi as your mobile device. You can find more help at https://www.youtube.com/watch?v=mVf8pL7cgsc. If your washer is taking too long, check if it's overloaded. Look for any error codes or messages that might explain the issue at https://www.lg.com/us/support/help-library/lg-dishwasher-error-code-list--20150933422943. For more help, reach out to us on social media @LGUSSupport. We're here to assist you in getting the best performance from your washer. ^Juvy

We are disappointed to see that you were not satisfied with your recent purchase and would like to learn more from you. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, and share your feedback with us. Thank you. ^Jennifer

Hi, Edgardo. Firstly, we would like to express our gratitude for taking the time to share your experience with us. Your feedback is important to us, and we apologize for any inconvenience caused by the noise level and drying performance of the LG - 24" Front Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, Quadwash, and 48dba - Stainless Steel dishwasher (LDFN4542S) model. We understand that a noisy dishwasher can be disruptive and that the drying system being reliant on a fan may not meet your expectations. We apologize for falling short in providing you with a quieter and more effective drying solution. Kindly check this link: https://www.lg.com/us/support/video-tutorials/lg-dishwasher-not-drying-CT10000009-20151094759908 for not drying concern of your LG Dishwasher. If you need further assistance, you can easily get in touch with us on Facebook or X (Twitter) using @LGUSSUpport. We look forward to the opportunity to assist you. ^Juvy

Hi, Nancy. Thank you for taking the time to share your experience with us. We understand your concern about your LG Dishwasher (LDFN4542S) model, to stop working at just six months, especially while it's still under warranty. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. In the meantime, to obtain more information, you may visit https://www.lg.com/us/support/help-library/lg-dishwasher-why-isnt-my-dishwasher-starting--20152403515838.

Please send us a private message on social media @LGUSSupport, and our team will be happy to investigate the issue further and assist you in getting it sorted out. We’re here to help ensure that your experience is a positive one. ^Juvy

We appreciate your patience, and we look forward to resolving this for you

Hi, there. Thank you so much for the effort in reviewing your LG Dishwasher (LDFN4542S) model. We understand how important it is to have a quiet and efficient dishwasher, and it seems that this model has not met your expectations in terms of noise level. Please know we strive to provide appliances that seamlessly integrate into your home without causing any inconvenience. Please visit the following links: https://www.lg.com/us/support/help-library/lg-dishwasher-common-noises--20151094805351 and https://www.lg.com/us/support/help-library/lg-dishwasher-cycles-and-options-CT10000009-20152297035719. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy

It's hard for us to hear that you had a negative experience, as we always do our best to provide our customers with the best support possible. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Jolly

We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette

Thank you for taking this time to communicate with us about your concern. This is not the experience we want for you. We'd love to better understand what happened, and how we can rectify/resolve the issue. Please send us a private message on Facebook or Twitter using @LGUSSupport, please include your contact info, or call our Customer Service at (800)243-0000 as it'll be our pleasure to assist you further. Thank You. ~Tanisha

Hi, there. Thank you for sharing your experience with the LG Dishwasher (LDFN4542S) model. We appreciate your feedback and understand how concerning it can be when your dishwasher leaves black residues after cleaning.

This issue could be caused by a buildup of food particles or residue in the filter or spray arms. We recommend checking and cleaning the filter regularly and ensuring the spray arms are clear of obstructions. Running a cleaning cycle with a dishwasher cleaner may also help eliminate buildup.

If you continue to experience this issue or have specific questions, please send us a private message on social media @LGUSSupport. Our team would be more than happy to assist you further. We appreciate your patience and hope to improve your experience. ^Juvy

Drying performance is directly affected by the amount of heat that remains in the tub after the heated rinse is performed. If your dishwasher is far away from your home’s hot water heater, it may be necessary to run the hot water tap in the sink before starting a wash cycle, to ensure that cool water is purged from the hot water lines. This will ensure your dishwasher has a consistent supply of hot water from start to finish.

Using the High Temp setting also aids in keeping the inner drum temperature and dishes hotter before drying begins. LG dishwashers are designed to be used in conjunction with a rinse aid. Using a rinse aid will maximize the amount of water that has already been sheeted away from the dishes before the dry cycle begins. If a rinse aid is used and the performance still needs a boost, adjust the amount of rinse aid used. 2 is the default setting, but if necessary set the level to 3 so more rinse aid is used.

Water tends to bead rather than sheet of plastic and nonstick surfaces, making them more difficult to dry. If washing plastic items in a Normal cycle, select the Extra Dry or Night Dry option or both for better drying results. When the rinse aid is empty, the Extra Dry option is selected automatically.

Allow the dishwasher to completely finish the dry cycle before opening the door. If the door is opened in the middle of the dry cycle, the heat that is necessary for the hybrid dry system to work will escape. This will cause all of the dishes inside to remain wet once the cycle finishes. ^Jennifer

Hi, Abdiwelim. Thank you for sharing your experience with the LG Dishwasher (LDFN4542S) model. We understand that it hasn’t lived up to your expectations. We strive to provide high-quality products that exceed our customer's needs and expectations. While product substitution isn't something we handle directly through reviews, we’d love the opportunity to turn this around for you.

If your dishwasher isn’t working as it should, just double-check that the water supply line is fully open and that there aren’t any big dishes blocking the spray arms, since that can impact how well it cleans. Running it on the High Temp and Heavy cycle can also help with those tougher loads.

We’d love to dive deeper into your situation and find the best solution for you. Feel free to send us a private message on social media @LGUSSupport so our team can assist you directly. We’re here for you. ^Juvy

We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette

Hi, Marty. Thank you for taking the time to share your experience with the LG Dishwasher (LDFN4542S) model. We understand your concern about going through two replacements and still feel uncertain about the third unit. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
Leaks can often be caused by improper installation, such as unlevel placement or misaligned hoses. Before running your third unit, we recommend checking that the dishwasher is perfectly level on all sides and that the inlet hose, drain line, and door gasket are all securely and properly fitted. Also, avoid overloading the unit and ensure dishes aren't blocking the spray arms or door seal.

We’d like to help ensure unit #3 performs the way it should. Please send us a private message on social media @LGUSSupport and our team will be more than happy to assist with pre-checks or any issues that arise once you’re ready to test it. ^Juvy

We want to thank you for taking the time to communicate with us about your experience. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly, this was not your experience, and we apologize. ~Anthony

Hi, there. Thank you for taking the time to share your experience with the LG Dishwasher (LDFN4542S) model. We apologize for any inconvenience you have faced with the noise level and the control board issue.


We understand your frustration and disappointment with the noise level not meeting your requirements and the control board malfunctioning after only three months of use. We wanna help you out fixing these issues, please visit the following links: https://www.lg.com/us/support/help-library/lg-dishwasher-common-noises--20151094805351 and https://www.lg.com/us/support/help-library/troubleshooting-a-dishwasher-button-that-wont-respond--20152430214588. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy