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Customer Ratings & Reviews

Your price for this item is $1,099.99
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The comparable value price is $1,549.99

Customer reviews

Rating 4.3 out of 5 stars with 378 reviews

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Rating by feature

  • Cleaning Quality

    Rating 4.7 out of 5 stars

  • Dry Quality

    Rating 4.4 out of 5 stars

  • Cycle Options

    Rating 4.7 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers are impressed with this dishwasher's quiet operation and excellent cleaning performance, frequently praising its ability to thoroughly clean dishes and its spacious interior with a convenient third rack. Positive feedback also highlights the ease of use and the helpful interior lighting. While some users noted longer cycle times and expressed concerns about the product's long-term reliability, the majority of reviews focus on the positive aspects of the appliance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 378 reviews
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great dishwasher

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great so far. Has lots of great features and is very quiet.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    washer not level

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    red light keeps coming on code de failure to level dishwasher install not done correctly

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Dishwasher

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't seem to fully dry everything but overall is a great dishwasher.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding dishwasher & timely installation!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LG Dishwasher works much better than our previous one and Best Buy was able to install it within two days, where others said it would take several weeks to schedule. Outstanding customer service helping us pick it out and very professional services installing it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great dishwasher

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great so far. Lots of options for loading the dishes and wifi connectivity for the tech geeks. I did have to modify the existing holes in the cabinetry to accommodate the new setup, but nothing too out of the ordinary. Highly recommend using the drying agent as well.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    LG whoas

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this dishwasher almost 2 months ago. The top rack rail broke 2 weeks after. A new one was replaced with a new dishwasher. I am now on my 3rd dishwasher. The top rails are not very dependable. Hopefully, 3 is a charm or I will be buying a different brand.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there! We understand your inquiry about your LG 24” Top Control Smart Built-In Dishwasher (Model LDTH7972D) and appreciate you letting us know how persistent rack rail issues have impacted your experience. Stability of your third rack is key for loading flexibility, so let’s try a quick troubleshooting step to ensure the rail and rollers are properly seated:

      Troubleshooting Step:
      • Re-seat and inspect the upper rack rollers and rail track:

      Fully extend the upper rack and locate the two roller assemblies on each side.

      Pop each roller off its track wheel and visually inspect for any plastic debris or misalignment.

      Clean the track grooves with a soft cloth to remove buildup, then snap each roller back onto the rail—listen for an audible click to confirm it’s fully engaged.

      Gently slide the rack in and out a few times to verify smooth, secure movement without lifting off the rails.
      https://www.bestbuy.com/site/lg-24-top-control-smart-built-in-stainless-steel-tub-dishwasher-with-3rd-rack-quadwash-pro-and-42dba-printproof-black-stainless/6511791.p?skuId=6511791
      If the rack still feels loose or the rail appears damaged, please send us a private message on social media @LGUSSupport. Our team will be more than happy to confirm your replacement rail’s part number, arrange for expedited shipment if needed, and guide you through proper installation to ensure your third rack stays dependable. We appreciate your patience and look forward to making sure three is indeed the charm for your LDTH7972D.

      —Renzo LG

  • Rated 4 out of 5 stars

    Nice little unit

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very nice little unit it has advancements that my old one definitely did not have thank you

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Lemon with no help from LG

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dishwasher LED started acting up and not lighting up fully within 4 months of purchase. Then, it started blinking and beeping randomly through the cycle. Multiple trips by LG approved repairman have not helped. He has been unable to locate the correct control panel among LGs available parts. We are at the point where we feel like we are stuck with a junk dishwasher that we paid over $1000 for with no assistance.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Stephen. Thank you for sharing your experience with us regarding your LG Dishwasher (LDTH7972D) model. We understand your concern about your new appliance that has recurring issues, especially when the repairs have not resolved the problem. We strive to provide top-notch products and exceptional customer service and ensure a smooth and seamless experience. Here are a few steps to address the issue: ensure that any firmware or software updates for the dishwasher have been applied. Verify that all electrical connections to the control panel are secure and free from damage. Given the ongoing issues with the control panel and multiple repair attempts, please reach out to us on social media @LGUSSupport. Our team will work with you to expedite the resolution process, including exploring possible replacement options or other solutions. ^Juvy LG

  • Rated 5 out of 5 stars

    Nice Dishwasher

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this dishwasher so far. It has been a nice upgrade from the LG dishwasher I bought in 2017. I didn’t know if I’d like the lights in this one, but I really like them. I also use the 1 hour wash function more than I thought I would.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Rating

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes, great absolutely love it. Good quality no problem can Internet works like a charm. We are loving our new dishwasher.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not the best quality.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After one week of installing the dishwasher, the middle rack would not freely move. Upon attempting to draw out the rack with slight force, the rack's ball bearings began falling into the tub. Not a happy camper. I would not buy, nor recommend, this unit to anyone.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. Thank you for sharing your experience with the LG LDTH7972S Dishwasher. We understand your inquiry, and we’re here to support you. The middle rack is designed with ball-bearing glides for smooth operation, and if these components become misaligned or dislodged during use or installation, it can affect movement. We recommend checking that the rack is seated evenly on both tracks and that the stoppers are securely in place.
      https://www.bestbuy.com/site/lg-24-top-control-smart-built-in-stainless-steel-tub-dishwasher-with-3rd-rack-quadwash-pro-and-42dba-stainless-steel/6509869.p?skuId=6509869
      If any part seems loose or out of position, we’d be happy to assist with identifying a solution or arranging service if needed. Please send us a private message on Social Media @LGUSSupport so our team can help resolve this quickly. We appreciate your feedback and the opportunity to assist. —Renzo LG

  • Rated 4 out of 5 stars

    Quality dishwasher

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems like a good dishwasher, no issues yet but it's still brand new,

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    customer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been pleased with the overall cleaning quality of the dishwasher. The bottom rack is showing rust spots within a year of use.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Cheap, loud, horrible instructions to operate

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so excited to be getting a new dishwasher. My last one was an LG as well, but so much better made. Hate to say it only lasted 6 years and was repaired twice. Only bought LG since the other appliances in my house are LG. This dishwasher is a cheap, overpriced dishwasher. I have done 3 loads of dishes and I am having a hard time deciding where to put the dishes in the washer. The rack rolls easily so it slams into the back of the washer tilting all the dishes which then need to be stood up straight again. The bottom rack portion has a big gap in the middle which makes the space almost unusable. LG must have saved a lot of money making a big space in the middle. A fold down row for dishes would have worked better, and made the space usable. The silverware rack holder that goes in the bottom rack has a big handle that goes across the middle of the holder. Can't put silverware in most of the middle portion since the handle takes up so much room. Read the reviews prior to purchase - so many comments on how the dishes are not dry. Totally true. Wash cycle complete and the dishes are still dripping and have to be towel dried. Should not have purchased online without going to the showroom. This is a cheap, loud dishwasher. I have read the instructions, and still don't understand how to get the dishes dry. Instructions are horrible. Do not purchase this dishwasher. Buy something else.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. We're grateful for your time to write us detailed feedback on your LG Dishwasher (LDTH7972S) model. We regret any inconvenience caused by the issues you encountered, including the noise level, difficulty loading dishes, and inadequate drying.


      We understand the importance of having a dishwasher that meets your expectations regarding quality, functionality, and ease of use. It's disheartening to learn that the design and instructions of the dishwasher did not provide you with a satisfactory experience. Please visit the following links regarding the noise and drying performance issue: https://www.lg.com/us/support/help-library/lg-dishwasher-common-noises--20151094805351 and https://www.lg.com/us/support/help-library/not-drying-dishwasher-CT10000009-20150621962758. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to assisting you and regaining your trust in our products. ^Juvy LG

  • Rated 1 out of 5 stars

    Protection plan FAILED us

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this dishwasher in March of 2023 and started having issues with it around February 2024. The second rack kept falling out anytime you tried to push the rack all the way in. We spent the next 6 months going back and forth with Best Buy. Turns out the 2 year protection plan is useless if you're out of their service area (rural Colorado) and they wouldn't do anything past making a couple phone calls. When Best Buy found out that there are no third party service guys in our area either, they shrugged their shoulders and said sorry, your SOL on a $1000 dishwasher. Anyway, after wasting that six months, we went directly to LG who, after multiple phone calls with multiple people, couldn't understand the issue we were having, sent us a whole new rack (without the part that we *actually* needed to fix it) and we ended up buying the part to fix it ourselves. Worked for a couple months and is back to falling out when you close the rack. Half a dishwasher is pretty useless. Won't be buying more LG large appliances. And won't be working strictly with Best Buy for large appliances from here on out either.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, James. Thank you for sharing your experience with the LG Dishwasher (LDTH7972D) model. We understand your concern about dealing with recurring issues, especially with a unit as essential as a dishwasher. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. To help with the second rack stability, we recommend ensuring the rack rails and clips are properly aligned and free of obstructions. A simple adjustment or replacement of the guide rails might resolve this. For more help, you may visit https://www.lg.com/us/support/help-library/lg-dishwasher-tine-rack-adjustment--1366645531607.

      We truly value your feedback and want to ensure your concerns are addressed. Please send us a private message on social media @LGUSSupport, so our team can work with you to explore a resolution. We’re committed to finding a solution for you. ^Juvy LG

  • Rated 5 out of 5 stars

    Outstanding!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yet another amazing product by LG. One day i will replace all my stuff with LG. Ao far everything i have bought that is LG has impressed me. Great quality engineering.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I like it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't realize how bad my 11 year old Kitchen Aid was until I got this dishwasher. I've only had it a few weeks, but this is the first time I've even been excited about an appliance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best dishwasher we have ever owned. Very well built. Easy install and the leveling was super easy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not here quite yet…but soon

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have not got the dishwasher installed yet, but according to all of the reviews we are excited to get it installed and see if it lives up to its reviews!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Dishwasher

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We absolutely love it. It does everything we need it to, and fits right in with our other LG appliances

    I would recommend this to a friend