Customer Ratings & Reviews
- Model:
- LDTH7972D
- SKU:
- 6511791
Rating by feature
- Cleaning Quality
Rating 4.7 out of 5 stars
- Dry Quality
Rating 4.4 out of 5 stars
- Cycle Options
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with this dishwasher's quiet operation and excellent cleaning performance, frequently praising its ability to thoroughly clean dishes and its spacious interior with a convenient third rack. Positive feedback also highlights the ease of use and the helpful interior lighting. While some users noted longer cycle times and expressed concerns about the product's long-term reliability, the majority of reviews focus on the positive aspects of the appliance.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Reliability
Dishwasher Stops after 1 month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher stopped working after 1 month-technician says my power unit is weak and can't handle new technology of LG-my house is 3 years old. I have to pay for technician.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, SarahM. Thank you for taking the time to share your experience with the LG - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - Black Stainless Steel dishwasher (LDTH7972D ) model. We apologize for the inconvenience you have encountered with the dishwasher stopping after just one month of use.
We understand how frustrating it can be to encounter issues with a newly purchased appliance. For basic troubleshooting, kindly visit this link: https://www.lg.com/us/support/help-library/dishwasher-not-starting-CT10000009-20152403515838. If you need further assistance with your LG product, please don't hesitate to reach out to us on Facebook or X (Twitter) using @LGUSSupport, and we will be happy to assist you. ^Juvy
LG Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great construction. Not load-friendly. Soup bowls/water bottles are a challenge, Consider Bosch
No, I would not recommend this to a friendLeaks after only a few uses
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this. It starts leaking after a few uses. We got a 2nd one hoping that it was just the one that was faulty but the same issue happened. It leaks water out of the top of the door that rolls down the sides onto the floor. You can catch the water in bowls on the floor and still use if for a few more days. Then it starts showing error codes and is totally unusable. Do not waste your money on this dishwasher.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Brad. Thank you for sharing your experience with us. We understand your concern about the water leakage issue and error codes on your LG Dishwasher (LDTH7972S) model. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
As a troubleshooting step, we recommend checking the door seal and ensuring it is intact, as a damaged or misaligned seal can cause water leakage. If the door seal appears to be fine, there may be an issue with the door latch or the dishwasher’s internal components. Since the issue persisted even with a replacement unit, it’s possible that a technician visit is necessary to properly diagnose and resolve the problem. For additional help, you may visit https://www.lg.com/us/support/help-library/lg-dishwasher-troubleshooting-leaking-issues--1390840766052.
Please send us a private message on social media @LGUSSupport with your order and details, and we’ll be happy to assist you further. We’re here to ensure you get the support and resolution you deserve. ^Juvy
not installed yet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not installed yet due to waiting on sink and countertop asking after countertop and sink are in
I would recommend this to a friendmore negatives than positives.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm moderately satisfied with this LG dishwasher. It is a bit louder than my last dishwasher from another brand. Also, the racks have odd configurations and it makes loading the dishes a bit challenging. On the pkus side it cleans very well. I also love the LED light that turns on when the door opens. Doesn't dry well though.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there, Cynthia! We hate to hear that your LG - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, QuadWash Pro, is not drying properly. Our LG Support page can give you a few tips on troubleshooting that issue: ttps://www.lg.com/us/support/help-library/not-drying-dishwasher-CT10000009-20150621962758. Should you need us for any questions or concerns, please reach out to us via Facebook or Twitter by private or direct message using the handle @LGUSSupport. We're always eager to help you! ~Rita
LOUD and doesn’t dry dishes effectively
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOUD and doesn’t dry dishes effectively. I write this as I sit 25 feet away from this LG dishwasher and listen to it run a regular cycle. Everything about this unit is loud. The washing is loud. The water draining is super loud. After the loud calamity of the wash cycle is over, the dishwasher is opened to find water all over everything in the top rack is covered in water. LG needs to do some serious re-engineering for this/their dishwasher. Swapping this for a Bosch ASAP. I do not recommend an LG dishwasher.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We make sure to consistently meet the expectations of our customers, and your review is extremely valuable to us and will not go unnoticed. Please provide your thoughts and suggestions on our LG feedback page as well, at https://www.lg.com/us/support/feedback, so that our product development teams make vast improvements for the future. ~Rita
Doesnt dry dishes at all
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about this machince is good excelt for the fact it wont dry dishes. No matter the setting the dishes are wet and the inside of the tub has water running down the side. I will exchange if possible
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Christopher. Thank you for sharing your feedback on the LG Dishwasher (LDTH7972S) model. We understand the importance of having dry dishes after a wash cycle. We aim to make good products that meet our customers' needs, but we haven't met your expectations this time. You can check this link for help: https://www.lg.com/us/support/help-library/not-drying-dishwasher-CT10000009-20150621962758. If the problem persists, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy
No High Loop after Install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the dishwasher and how it functions, but after just a few uses I can tell there is a slight odor when the door is opened. This is due to the dishwasher being installed without a high loop in the drain hose under the sink. I am pretty sure this is a required code in the state of Indiana.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Mikey. Thanks for sharing your thoughts about the LG Dishwasher (LDTH7972S) model. We’re thrilled to hear that you love how it functions! However, we understand how an odor can affect your overall experience, and we’d like to help address this. We strive to provide high-quality products and ensure a smooth experience.
You're correct that plumbing codes, including in Indiana, often require a high loop in the drain hose to prevent wastewater from flowing back into the dishwasher. We recommend checking the drain hose installation and ensuring it forms a high loop under the sink to resolve the issue. If it doesn’t, adjusting it should help eliminate the odor caused by potential backflow. For additional help, you may visit https://www.lg.com/us/support/video-tutorials/lg-dishwasher-odor-CT10000009-20151094790088.
For detailed guidance, refer to the installation manual or send us a private message on social media @LGUSSupport. Our team will gladly assist you with further troubleshooting and ensure you get the best out of your dishwasher. ^Juvy
Rinse-only cycle only if data is extorted
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher does not come with a rinse-only cycle. Dishwashers have always had rinse-only cycles, so, of course, I expected one. But the only way to get such a cycle on this dishwasher is to get an app, register with LG, agree to many pages of legal terms without any power to modify them, although LG claims the right to modify them at any time, connect the dishwasher to the internet, and let LG take all your data and do with it whatever it wants. It's absolutely ridiculous. It's like a car manufacturer charging car owners more for a reverse gear.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback regarding our LG Dishwasher (LDTH7972S) model. We regret any confusion or frustration caused by the absence of a rinse-only cycle.
We understand that a rinse-only cycle is convenient for many customers, and we apologize for not meeting your expectations. Regarding the additional steps required to access a rinse-only cycle through our app, we strive to provide our customers with various features and options. While technological advancements have allowed us to offer more connected features, we acknowledge that not all customers may find them suitable or desirable. We appreciate your feedback on this matter.
If you have any further questions or concerns, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Extremely unsatisfied
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely unsatisfied. We ordered our appliances in September 2023. It is now January 2024 and my microwave and dishwasher are still sitting in the boxes in my living room waiting to be installed. They have taken all of the old appliances so we have been left with no dishwasher or microwave for quite some time. Communication has been terrible. A few no showed appointments for install. No one on the customer service line has been able to help. For the amount of money spent I would never recommend purchasing appliances from BestBuy.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, JackB. We are truly disheartened to hear about the frustrating experience you've had with the installation of your LG Dishwasher (LDTH7972D) model. It's clear that we have fallen short of meeting your expectations, and for that, we sincerely apologize. We value your business and are dedicated to making this right for you. Please accept our apologies for the inconvenience, and thank you for bringing this to our attention. Please reach out to us on social media @LGUSSupport so we can help you further. We are committed to ensuring your satisfaction with our products and services. ^Juvy
Worst service ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is of the service not the product, but can find no way to email customer support!- Price was not good, but we bought this dishwasher because the delivery was good. This was only because they were lying to us. Was delayed by 2 weeks. Sales person- Lance, was rude and no help. Ended up cancelling and buying from Lowes. Was two hundred dollars cheaper, and they waved the $94 delivery charge. Best buy wanted $150. Best buy is not the store they used to be, absolutely no customer services!!!
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Mary. Thank you for sharing your experience with the LG Dishwasher (LDTH7972D) model. We understand your concern about encountering poor service during the purchasing process, especially when expectations are not met. We strive to provide top-notch products exceeding our customer's needs and expectations. While we cannot directly address the service issues at Best Buy, we recommend reaching out to their customer service team for assistance. They may be able to provide a resolution regarding your experience.
Additionally, please feel free to send us a private message on social media @LGUSSupport. Our team will be more than happy to assist you with any questions regarding your dishwasher or any LG products. We appreciate your patience, and we’re here to support you. ^Juvy
Does NOT dry your dishes. No heating element.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The listing on Best Buy website should say very clearly that this unit DOES NOT HAVE A HEATING ELEMENT and the dishes do not ever dry no matter if you try all the correct procedures listed in the manual. I would have never purchased this dishwasher if I knew it didn't have a heating element. The drying is done with hot air. This function does NOT work.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. Thank you for sharing your experience with us. It's concerning to hear that your LDTH7972D dishwasher hasn't been drying your dishes effectively. This model utilizes a condensation drying system, which can differ from traditional heating elements. Ensuring proper loading, using rinse aid, and selecting the correct drying cycle can sometimes improve results. We'd like to assist you further and explore additional solutions. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to help. We appreciate your patience and feedback. —Junel
Not recommend
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.iI'm not happy with the dishwasher. I have a total member even with that, I'm not happy. First of all, it's not drying my dishes very well. I asked the technician to come and check it, they did, but couldn't fix it. Then they said I have to contact the factory since it's new. I did, but they didn't even answer! Anyway, I'm
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, BehnazA. Thank you for taking the time to share your feedback with the LG Dishwasher (LDTH7972S) model. We understand your experience with the drying performance of your unit, even after our technician's efforts. We aim to offer reliable, high-quality products and excellent services that meet our customers' needs. To enhance drying performance, ensure you are using a rinse aid. It reduces water surface tension, allowing water to flow off dishes more effectively and improving drying results. For more information, you can visit https://www.lg.com/us/support/help-library/lg-dishwasher-not-drying-properly--20150621962758. If you need further assistance, you can reach out to us on social media @LGUSSupport. We're here to explore possible solutions. ^Juvy
LG customer service is horrible
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LG customer service is bad, buy a different brand.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, JeffreyL. Thank you for sharing your experience with us. We understand your inquiry regarding your LG LDTH7972D dishwasher and your concerns with customer service. We’d like to assist you further and find the best possible solution. Please send us a private message on Social Media @LGUSSupport, and our team will be happy to help. We appreciate your patience.
https://www.bestbuy.com/site/lg-24-top-control-smart-built-in-stainless-steel-tub-dishwasher-with-3rd-rack-quadwash-pro-and-42dba-printproof-black-stainless/6511791.p?skuId=6511791
—Renzo
Faulty middle rack. Just purchased 2 months ago
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THe middle rack won't slide freely and gets stuck. As result the door won't close
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Donatello. Thank you for taking the time to share your experience with the LG Dishwasher (LDTH7972S) model. We understand how important smooth functionality is—especially with key components like the racks—and we want to help ensure your unit performs as designed. We strive to provide high-quality products and exceptional services to ensure a smooth experience.
This unit features EasyRack Plus, which is designed for flexible loading and smooth gliding. If the middle rack is sticking or preventing the door from closing, we recommend checking for misaligned dishes or utensils and inspecting the rack rails and rollers for obstruction or debris. You can also try gently lifting and realigning the rack onto the tracks to ensure it's seated properly. For guidance, visit https://www.lg.com/us/support/help-library/lg-dishwasher-tine-rack-adjustment--1366645531607.
We’d like to help walk you through this further or coordinate service if needed. Please send us a private message on social media @LGUSSupport so we can review your case and get you the support you need. ^Juvy
Got 1 wash out of it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. Made it through 1 load and the pump died. Now have to wait another week for a part. If I want a new one, have to wait an addition week as well. Is clean dishes too much to ask for these days?
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kevin. Thank you for sharing your experience with us. We understand your concern about the LG Dishwasher (LDTH7972S) model didn't meet your expectations and waiting for a replacement part. We strive to provide reliable, high-quality products exceeding our customer's needs. In the meantime, we recommend checking if the dishwasher is properly leveled, as an unbalanced unit can sometimes affect performance. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore possible solutions with you. We appreciate your patience during this time. ^Juvy
Best Buy sucks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My dishwasher was delivered but the installers never showed up 3 times!! I need someone from Best Buy to contact me. I’ve wasted 3 Saturdays in a row waiting for my scheduled appointment
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for sharing your concern. I understand how frustrating it must be to have the installers not show up for your dishwasher installation on three separate occasions. It's disappointing to have wasted three Saturdays waiting for a scheduled appointment that never happened. Kindly coordinate with the dealer where you'll buy your LG appliance. In your case, on BestBuy. ^Cris
Do not buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher is terrible. I have never had so many issues with a dishwasher in 45 years. It is always humid and my dishes actually mold before they are washed. I googled it and this is common. Do not buy
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi Deb, we realize your experience with your dishwasher doesn't meet our level of standards. Please allow us to help! Message our team on Facebook or Twitter so that we can look into the humidity issue you're experiencing in your dishwasher. It would be our pleasure to go over possible solutions and help reach a resolution you'd be satisfied with. Our handle for these platforms is @LGUSSupport and we look forward to hearing from you! ^Chris
Not quiet at all
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed to say the least. This is nowhere near whisper quiet. Buyer beware.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Dishwasher (LDTH7972S) model. We understand that your concern with the noise level of the dishwasher, especially if it’s not meeting your expectations for quiet operation. We strive to provide high-quality products that meet our customer's needs. To potentially reduce the noise, make sure that the dishwasher is properly installed and that all components are securely in place. Sometimes, vibrations or loose parts can contribute to increased noise levels. For additional help, you may visit https://www.lg.com/us/support/help-library/lg-dishwasher-common-noises--20151094805351. For further assistance, please reach out to us on social media @LGUSSupport. We will be more than happy to assist you with additional troubleshooting steps or explore other solutions. ^Juvy
Broken wheels
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The wheels on the lower rack fell apart in the first week of use. If you have heavy dishes and pots, this dishwasher is a problem.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for reaching us. We are truly sorry to hear about the issue you have faced with the wheels on the lower rack of your dishwasher. We understand your frustration, especially when trying to accommodate heavy dishes and pots. Your feedback is invaluable, and we will pass it on to our product development team for further improvement. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris