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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 814 reviews

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Rating by feature

  • Cleaning Quality

    Rating 4.7 out of 5 stars

  • Dry Quality

    Rating 4.4 out of 5 stars

  • Cycle Options

    Rating 4.7 out of 5 stars

84%
would recommend
to a friend

Customers are saying

Customers regard the 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher highly for its quiet operation and effective cleaning performance. Many appreciate the convenience of the third rack and interior lighting. While some customers have experienced issues with the cycle time and the product arriving with damage, the dishwasher is generally well-received for its ease of use and spacious interior.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 814 reviews
  • Rated 5 out of 5 stars

    Dishwasher

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dishwasher is the quietest dishwasher I’ve ever had. You have to put your ear up to it to make sure it’s running. I would buy this 10 more times if I needed to.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Bad Top Rack twice and leaked.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed at the quality of the top rack. Purchased and returned twice due to the bearings locking up. The second unit started leaking water for some reason likey gasket or installation related. LG is great for some products but my luck didn't give a good impression on dishwashers. Cleaned well and liked the features but can't have it do the basic functions like not leak or pull the top rack out

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, Chiller. We understand your inquiry about the LG 24″ Top-Control Smart Built-In Dishwasher with QuadWash Pro and 3rd Rack (model LDPH7972S). Thank you for sharing your experience with the top rack bearings locking up and the subsequent leak—you deserve a dishwasher that works flawlessly, and we’re here to help.

      To address the top-rack movement, please try removing the 3rd rack and inspecting each roller wheel assembly for any debris or misalignment. Gently wipe the rollers and rail tracks with a soft, damp cloth, then reinsert the rack to ensure smooth gliding—this often restores proper function without needing a full replacement.

      For the leak issue, make sure the dishwasher is perfectly level and the door gasket is clean and undamaged. Place a level inside the tub along the front and side walls; if it’s off, adjust the leveling feet until water poured into the bottom pools centrally. Next, inspect the door seal for any residue or tears—clean gently with mild soap and water so the gasket seats tightly against the tub.
      LG Dishwasher – Troubleshooting Leaking Issues - https://www.lg.com/us/support/help-library/lg-dishwasher-troubleshooting-leaking-issues--1390840766052
      We’re committed to getting your dishwasher back to performing its basic functions reliably. Please send us a private message on Social Media @LGUSSupport so our team can review your installation details and, if needed, arrange service to replace any worn bearings or seals. We appreciate your patience and look forward to resolving this for you swiftly. —Renzo LG

  • Rated 3 out of 5 stars

    Not even worth it a little bit

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t love it like my other LG appliances. I have been using it for 3 months now, the 1 hour wash is hit & miss to actually get the dishes clean. Must use the auto or normal wash which is 2.5 hours long. The bottom rack is only 2 rows: there’s an awkward gap in the middle where a 3rd row could be to hold more plates, but it’s just empty. The middle rack is deeper, which makes the spinner hit the plates below it or anything tall. And the top rack is essentially useless. I wish I would have installed it sooner so I could return it. My Samsung was better but it broke.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best Cleaning & Uber Quiet Dishwasher

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE this dishwasher! I have a large family and holidays create lots of dirty dishes. This dishwasher’s adjustable racks with fold-down tines allow many different configurations to maximize space for everything. The in-door steam feature provides an additional boost for cleaning dried on food along with sanitizing if needed. After almost a month of use, all dishes come out sparkling clean every time! Plus, all cycles are super quiet. Best dishwasher I’ve ever had. I would highly recommend this appliance if you cook every day for lots of people.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best dishwasher

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awwwwww my favorite it’s very quiet it’s one of my favorite things and match with my stove

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It works!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs as it should. Decent value for the price. Quiet enough as it runs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    l.g.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good works well clear as gool as my old one very Q has good look.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The original item was on back order and i had to revise my order. The dishwasher is now on clearance and Best Buy won't pay the difference. Dishwasher works great.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there. Thank you for sharing your experience with your LG 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher. We understand your inquiry regarding the pricing and appreciate you letting us know the dishwasher is working great! We are happy to hear that the performance of the unit is meeting your needs. For further assistance and any specific concerns you may have, please send us a private message on Social Media @LGUSSupport.
      https://www.bestbuy.com/product/lg-24-top-control-smart-built-in-stainless-steel-tub-dishwasher-with-3rd-rack-quadwash-pro-and-42dba-printproof-black-stainless-steel/J7G56587T3
      We appreciate your patience. —Renzo LG

  • Rated 3 out of 5 stars

    LG dishwasher

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dishwasher does not dry dishes fully. Leaves wet residue as if a heat dry didn’t cycle. Racks easily slip off tracks and do not easily get back into place.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Dishwasher

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    quiet, easy to install and love the led lights. Also purchased an LG fridge and it's great too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Dishwasher Great Choice!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time I could actually put dirty dishes in a diswasher and get clean dishes when complete! The flex cleaning works well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    dishwasher

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great. Very quiet wen running. Good value overall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG dishwasher

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome dishwasher with all the bells and whistles.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Dishwasher

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dishwasher overall. Very quiet, really like the steam setting. Be sure to use night dry function when running overnight to prevent musty smell if washer is not emptied right away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Decent dishwasher for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s been a month and so far it’s working great, I think it’s worth mentioning that we had the previous model to this one and it only lasted 3 years before failing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Only ran about 3 loads but works great so far

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Pretty quiet, Lots of room and love the lite.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Middle rack issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First one we received, the middle rack bearings fell out after 3 days. Best Buy replaced it and a week later the door would t close right because the middle rack gets stuck and won’t go in all the way, causing condensation leaking at the top. Best Buy is going to replace it again but with a different model.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. We appreciate you sharing your experience with the LG Dishwasher (LDPH7972S) model. Our dishwashers are designed for durability, and we understand your concern about having been to experience issues with the middle rack and door closure. We strive to provide high-quality products and ensure a smooth experience. If this happens in the future, adjusting the rack height or ensuring it is properly aligned can help prevent it from getting stuck. For guidance, visit https://www.lg.com/us/support/help-library/lg-dishwasher-tine-rack-adjustment--1366645531607. We’re glad to hear Best Buy is working with you on a replacement, and if you need any further assistance, please reach out to us on social media @LGUSSupport. We’re here to help. ^Juvy LG

  • Rated 5 out of 5 stars

    dish washer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has made my life easier. I no longer have to hand wash dishes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really liking.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way better than our Kitchen Aid one that broke after only 4yrs. Definitely more feature and faster washing, with a useful app that lets us know when dishes are done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad We Purchased

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We choice our LG when our Bosch dishwasher was going out and a replacement wouldn’t be available for months. Thie cleaning is superior, love the configuration options, and how clean our dishes are now.

    I would recommend this to a friend