Customer Ratings & Reviews
- Model:
- LDTH7972D
- SKU:
- 6511791
Rating by feature
- Cleaning Quality
Rating 4.7 out of 5 stars
- Dry Quality
Rating 4.4 out of 5 stars
- Cycle Options
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers regard the 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher highly for its quiet operation and effective cleaning performance. Many appreciate the convenience of the third rack and interior lighting. While some customers have experienced issues with the cycle time and the product arriving with damage, the dishwasher is generally well-received for its ease of use and spacious interior.
This summary was generated by AI based on customer reviews.
Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice. Like the steam features. Still playing with it. Dishes come out wet but that could be operational error on my part
I would recommend this to a friendPOORLY MADE DO NOT BUY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY. We were very excited by all the features this dishwasher has, but the sliding racks break constantly. We had BestBuy replace this dishwasher 3 times and all 3 times the racks broke. And because I called Home Depot 16 days after the replacement came (policy is you only have 15 days to return or repair items), Home Depot won’t replace it.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, David. Thanks for sharing your feedback with us. We understand your concern about experiencing repeated issues with the racks on your LG Dishwasher (LDPH7972S) model. We strive to provide durable, high-quality products that exceed our customer's needs and expectations. To ensure smooth rack operation, we recommend checking if the rails are properly aligned and free from obstruction. If the issue persists, we’d like to look into possible solutions for you. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist further. ^Juvy
Fantastic Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love this dishwasher. The steam function does so much more than our previous one without. The LED time on the front counting down the cycle is very handy too
I would recommend this to a friendI like it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't realize how bad my 11 year old Kitchen Aid was until I got this dishwasher. I've only had it a few weeks, but this is the first time I've even been excited about an appliance.
I would recommend this to a friendSolid doshwasher, worth your time and money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth the price compared to the lower LG models imo. Really great washing overall. 0 issues, better than 20-30 year old clunker dishwashers.
I would recommend this to a friendOutstanding!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yet another amazing product by LG. One day i will replace all my stuff with LG. Ao far everything i have bought that is LG has impressed me. Great quality engineering.
I would recommend this to a friendLemon with no help from LG
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher LED started acting up and not lighting up fully within 4 months of purchase. Then, it started blinking and beeping randomly through the cycle. Multiple trips by LG approved repairman have not helped. He has been unable to locate the correct control panel among LGs available parts. We are at the point where we feel like we are stuck with a junk dishwasher that we paid over $1000 for with no assistance.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Stephen. Thank you for sharing your experience with us regarding your LG Dishwasher (LDTH7972D) model. We understand your concern about your new appliance that has recurring issues, especially when the repairs have not resolved the problem. We strive to provide top-notch products and exceptional customer service and ensure a smooth and seamless experience. Here are a few steps to address the issue: ensure that any firmware or software updates for the dishwasher have been applied. Verify that all electrical connections to the control panel are secure and free from damage. Given the ongoing issues with the control panel and multiple repair attempts, please reach out to us on social media @LGUSSupport. Our team will work with you to expedite the resolution process, including exploring possible replacement options or other solutions. ^Juvy
Cheap, loud, horrible instructions to operate
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited to be getting a new dishwasher. My last one was an LG as well, but so much better made. Hate to say it only lasted 6 years and was repaired twice. Only bought LG since the other appliances in my house are LG. This dishwasher is a cheap, overpriced dishwasher. I have done 3 loads of dishes and I am having a hard time deciding where to put the dishes in the washer. The rack rolls easily so it slams into the back of the washer tilting all the dishes which then need to be stood up straight again. The bottom rack portion has a big gap in the middle which makes the space almost unusable. LG must have saved a lot of money making a big space in the middle. A fold down row for dishes would have worked better, and made the space usable. The silverware rack holder that goes in the bottom rack has a big handle that goes across the middle of the holder. Can't put silverware in most of the middle portion since the handle takes up so much room. Read the reviews prior to purchase - so many comments on how the dishes are not dry. Totally true. Wash cycle complete and the dishes are still dripping and have to be towel dried. Should not have purchased online without going to the showroom. This is a cheap, loud dishwasher. I have read the instructions, and still don't understand how to get the dishes dry. Instructions are horrible. Do not purchase this dishwasher. Buy something else.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We're grateful for your time to write us detailed feedback on your LG Dishwasher (LDTH7972S) model. We regret any inconvenience caused by the issues you encountered, including the noise level, difficulty loading dishes, and inadequate drying.
We understand the importance of having a dishwasher that meets your expectations regarding quality, functionality, and ease of use. It's disheartening to learn that the design and instructions of the dishwasher did not provide you with a satisfactory experience. Please visit the following links regarding the noise and drying performance issue: https://www.lg.com/us/support/help-library/lg-dishwasher-common-noises--20151094805351 and https://www.lg.com/us/support/help-library/not-drying-dishwasher-CT10000009-20150621962758. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to assisting you and regaining your trust in our products. ^Juvy
Don't buy this.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The middle rack was very poor and would not close properly. This prevented being able to close the dishwasher and run it. Just called LG service and will have to wait a minimum of 2 weeks and all they are going to do is send a part that I have to figure out how to install.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Dishwasher (LDPH7972S) model. We understand your concern about having issues with the middle rack preventing proper operation. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. In some cases, adjusting the rack height or ensuring the tracks are fully aligned can help before replacement parts are installed. If the rack is misaligned, try gently lifting and repositioning it on the rails. For more help, you may visit https://www.youtube.com/watch?v=JCfwVIU18LQ.
We want to ensure your dishwasher is working as expected. Please send us a private message on social media @LGUSSupport, and our team will be happy to assist further. ^Juvy
Shop Somewhere Else!!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dealing with Bestbuy on this purchase has been a NIGHTMARE. product arrived missing parts. it took 4 days of trying to make the help desk folks understand what was wrong. I spoke to 5 different people before I got someone who could understand me and that I could understand them! If you are answering calls in the US, you should be able to speak fluent English and be understandable to the target audience. Now I'm getting calls that my delivery of a replacement unit has to be rescheduled and every time I call, the automated system says my phone number isn't valid and hangs up on me. BESTBUY customer service is HORRIBLE. I will NEVER buy from BESTBUY again. I'll take my business to Lowes or HomeDepot.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Nuke. Thank you for sharing your experience with us. We understand your concern regarding the missing parts and delivery issues with your LG Dishwasher (LDPH7972D) model. We're all about providing reliable, high-quality products and making sure your experience with our authorized retailers is as smooth as possible. If your unit showed up incomplete, it might be a good idea to check the packing list in the owner's manual to see which accessories should be there. For any missing bits like the drain hose, inlet valve, or rack clips, you can easily order replacements through LG Parts or get in touch with authorized service providers. And if installation got held up because of those missing parts, just double-check the water inlet valve and drain hose connections once everything's set up to make sure it works like a charm. For further assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to explore possible solutions. ^Juvy
Dishwasher Review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine with LED lighting and (3) racks. One is even adjustable. Installation was professional and impressive by their team.
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking this time to communicate with us about your concern. We'd love to know what happened, and what we can do to rectify it. Please send us a private message on Facebook or Twitter using @LGUSSupport, please include your contact info, or call our Customer Service at (800)243-0000 as it'll be our pleasure to assist you further. Thank You. ~Tanisha
Solid upgrade from my existing washer.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjot the steam cleaning feature. The hour wash cycle is nice too.
I would recommend this to a friendNot here quite yet…but soon
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have not got the dishwasher installed yet, but according to all of the reviews we are excited to get it installed and see if it lives up to its reviews!
I would recommend this to a friendGreat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best dishwasher we have ever owned. Very well built. Easy install and the leveling was super easy!
I would recommend this to a friendTotal happiness
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher it’s one of the best purchases I have ever done in my life. I can’t describe the happiness this machine added to my life.
I would recommend this to a friendGreat Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We absolutely love it. It does everything we need it to, and fits right in with our other LG appliances
I would recommend this to a friendOpen box not working how was supposed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Why 2 stars? I purchased an open-box LG dishwasher from Best Buy, which was supposedly tested by their team. Unfortunately, it turned out to be a disaster. Scheduling a pickup for the return was extremely difficult, so I ended up having to return the product to the store myself. Overall, this open-box purchase was not a good experience.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Vasile. Thank you for sharing your experience with us. We understand your concern about having been to purchase an open-box LG Dishwasher (LDPH7972S) model, only for it to not meet your expectations, especially after the challenges you faced with scheduling the return. We strive to provide top-notch products and exceptional services to ensure a smooth experience.
If you decide to give LG another try, we’d recommend looking into our new, fully tested models, which come with the assurance of a warranty and support from our team.
We would love to assist you with any future purchases or to help troubleshoot if you ever experience issues with one of our products. Please send us a private message on social media @LGUSSupport with your details, and we’ll be happy to explore the best solutions or help with any questions you may have.
We appreciate your feedback and look forward to assisting you. ^Juvy
LG Reliable!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek and quiet. Love the stainless steel look. LG appliances are very reliable. I have a LG stove top, microwave, refrigerator and dishwasher
I would recommend this to a friendTrash Product and LG is a horrible manufacturer.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All LG products are trash and poorly designed. We purchased this dishwasher last year (delivery: 01/24). It worked and did what it was supposed to do. It broke after a year and a half of usage. The CONTROL BOARD failed, and after taking a month with Best Buy Geek Squad to install a new control board, the next day it broke again. What is funny about this new board is that it was supposedly a newly designed one, since there was a service bulletin out on the original board. Please save your money and purchase from another manufacturer because LG does not know what they are doing. We bought a refrigerator that had an icemaker that broke in only a few months. They should give up and just stick to televisions.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Dishwasher (LDPH7972S) model. We appreciate your input and the opportunity to help improve your setup.
If the control board has failed more than once, we recommend performing a full power reset by unplugging the unit for five minutes and plugging it back in—this can help clear residual errors and restore basic functionality. Also, ensure the dishwasher is connected to a surge-protected outlet to prevent future electrical damage to sensitive components like the control board.
We’d be glad to explore tailored solutions with you. Please send us a private message on social media @LGUSSupport and our team will be happy to assist you directly. ^Juvy
Can’t wait
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We haven’t been able to take delivery as of yet. I am excited to get to use it once my kitchen is finally finished and all appliances are in.
I would recommend this to a friend