Customer Ratings & Reviews
- Model:
- LDTH7972D
- SKU:
- 6511791
Rating by feature
- Cleaning Quality
Rating 4.7 out of 5 stars
- Dry Quality
Rating 4.4 out of 5 stars
- Cycle Options
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers regard the 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher highly for its quiet operation and effective cleaning performance. Many appreciate the convenience of the third rack and interior lighting. While some customers have experienced issues with the cycle time and the product arriving with damage, the dishwasher is generally well-received for its ease of use and spacious interior.
This summary was generated by AI based on customer reviews.
NOPE would not get it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return it. Water kept coming out of the spray heads after it was turned off and even unplugged. Had to shut off the water to get it to stop. Never got to use it from the first clean run after installation.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thanks for sharing your experience with the LG Dishwasher (LDPH7972S) model. We appreciate you taking the time to let us know what happened.
We totally get your concern about the water still flowing from the spray arms after the unit is turned off and unplugged. That could mean there's a little hiccup with the water inlet valve not closing as it should. If that happens again, we suggest turning off the water supply right away and checking the valve for any debris or damage. If you need more help, feel free to check out https://www.lg.com/us/support/help-library/lg-dishwasher-spray-arm-maintenance--1366644956160. If you’d like us to dig into this a bit more or help with another unit, just send us an email at lgdigitalcare@lg.sprinklrsupport.com. We’re here for you. ^Juvy
more negatives than positives.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm moderately satisfied with this LG dishwasher. It is a bit louder than my last dishwasher from another brand. Also, the racks have odd configurations and it makes loading the dishes a bit challenging. On the pkus side it cleans very well. I also love the LED light that turns on when the door opens. Doesn't dry well though.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there, Cynthia! We hate to hear that your LG - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, QuadWash Pro, is not drying properly. Our LG Support page can give you a few tips on troubleshooting that issue: ttps://www.lg.com/us/support/help-library/not-drying-dishwasher-CT10000009-20150621962758. Should you need us for any questions or concerns, please reach out to us via Facebook or Twitter by private or direct message using the handle @LGUSSupport. We're always eager to help you! ~Rita
LOUD and doesn’t dry dishes effectively
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOUD and doesn’t dry dishes effectively. I write this as I sit 25 feet away from this LG dishwasher and listen to it run a regular cycle. Everything about this unit is loud. The washing is loud. The water draining is super loud. After the loud calamity of the wash cycle is over, the dishwasher is opened to find water all over everything in the top rack is covered in water. LG needs to do some serious re-engineering for this/their dishwasher. Swapping this for a Bosch ASAP. I do not recommend an LG dishwasher.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We make sure to consistently meet the expectations of our customers, and your review is extremely valuable to us and will not go unnoticed. Please provide your thoughts and suggestions on our LG feedback page as well, at https://www.lg.com/us/support/feedback, so that our product development teams make vast improvements for the future. ~Rita
Leaks after only a few uses
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this. It starts leaking after a few uses. We got a 2nd one hoping that it was just the one that was faulty but the same issue happened. It leaks water out of the top of the door that rolls down the sides onto the floor. You can catch the water in bowls on the floor and still use if for a few more days. Then it starts showing error codes and is totally unusable. Do not waste your money on this dishwasher.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Brad. Thank you for sharing your experience with us. We understand your concern about the water leakage issue and error codes on your LG Dishwasher (LDTH7972S) model. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
As a troubleshooting step, we recommend checking the door seal and ensuring it is intact, as a damaged or misaligned seal can cause water leakage. If the door seal appears to be fine, there may be an issue with the door latch or the dishwasher’s internal components. Since the issue persisted even with a replacement unit, it’s possible that a technician visit is necessary to properly diagnose and resolve the problem. For additional help, you may visit https://www.lg.com/us/support/help-library/lg-dishwasher-troubleshooting-leaking-issues--1390840766052.
Please send us a private message on social media @LGUSSupport with your order and details, and we’ll be happy to assist you further. We’re here to ensure you get the support and resolution you deserve. ^Juvy
Very Disapointed!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher does NOT clean the dishes!!! Racks do NOT move smoothly!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Marlene. Thanks for sharing your feedback with us. We understand your concern about your LG Dishwasher (LDPH7972S) model isn’t cleaning the dishes effectively, and the racks aren't moving smoothly. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. For cleaning performance, try checking the spray arms to ensure they are free from any obstructions and properly aligned. For more help, you may visit https://www.lg.com/us/support/help-library/lg-dishwasher-not-cleaning--20151094745547. For the racks, a little lubrication on the track can sometimes help improve their movement. If these steps don’t resolve the issue, please send us a private message on social media @LGUSSupport, and we’ll be happy to assist you further. We appreciate your feedback and are here to help. ^Juvy
Hello.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It washes very quietly and well, but it's terrible to dry...
I would recommend this to a friendDoesnt dry dishes at all
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about this machince is good excelt for the fact it wont dry dishes. No matter the setting the dishes are wet and the inside of the tub has water running down the side. I will exchange if possible
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Christopher. Thank you for sharing your feedback on the LG Dishwasher (LDTH7972S) model. We understand the importance of having dry dishes after a wash cycle. We aim to make good products that meet our customers' needs, but we haven't met your expectations this time. You can check this link for help: https://www.lg.com/us/support/help-library/not-drying-dishwasher-CT10000009-20150621962758. If the problem persists, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy
Failure to Perform
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't work. It doesn't clean dishes and it doesn't drain the water. Obviously a bad item but trying to get it fixed or replaced is a lot of time and effort.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Michael. Thank you for sharing your feedback with us. We understand your experience about your LG Dishwasher (LDPH7972S) model, not cleaning or draining properly. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience.
A common issue that can cause a dishwasher to not drain is a clog in the filter. Please check the filter at the bottom of the dishwasher and clear it of any food debris or blockages, as this is a frequent cause of draining problems. For more information, visit https://www.youtube.com/watch?v=vH9suWjA76A.
For further assistance, please send us a private message on social media @LGUSSupport and our team will be more than happy to explore possible solutions. ^Juvy
Rinse-only cycle only if data is extorted
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher does not come with a rinse-only cycle. Dishwashers have always had rinse-only cycles, so, of course, I expected one. But the only way to get such a cycle on this dishwasher is to get an app, register with LG, agree to many pages of legal terms without any power to modify them, although LG claims the right to modify them at any time, connect the dishwasher to the internet, and let LG take all your data and do with it whatever it wants. It's absolutely ridiculous. It's like a car manufacturer charging car owners more for a reverse gear.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback regarding our LG Dishwasher (LDTH7972S) model. We regret any confusion or frustration caused by the absence of a rinse-only cycle.
We understand that a rinse-only cycle is convenient for many customers, and we apologize for not meeting your expectations. Regarding the additional steps required to access a rinse-only cycle through our app, we strive to provide our customers with various features and options. While technological advancements have allowed us to offer more connected features, we acknowledge that not all customers may find them suitable or desirable. We appreciate your feedback on this matter.
If you have any further questions or concerns, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Extremely unsatisfied
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely unsatisfied. We ordered our appliances in September 2023. It is now January 2024 and my microwave and dishwasher are still sitting in the boxes in my living room waiting to be installed. They have taken all of the old appliances so we have been left with no dishwasher or microwave for quite some time. Communication has been terrible. A few no showed appointments for install. No one on the customer service line has been able to help. For the amount of money spent I would never recommend purchasing appliances from BestBuy.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, JackB. We are truly disheartened to hear about the frustrating experience you've had with the installation of your LG Dishwasher (LDTH7972D) model. It's clear that we have fallen short of meeting your expectations, and for that, we sincerely apologize. We value your business and are dedicated to making this right for you. Please accept our apologies for the inconvenience, and thank you for bringing this to our attention. Please reach out to us on social media @LGUSSupport so we can help you further. We are committed to ensuring your satisfaction with our products and services. ^Juvy
So returnable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't clean the dishes. Poor drying power. I have not had a set of clean dishes on any setting.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there! Thanks for sharing your experience with your LG dishwasher. We understand how important it is for your appliance to deliver reliable cleaning and drying performance, and your feedback helps highlight where expectations may not have been met.
If you'd like to share more details or connect directly, feel free to send us a DM at @LGUSSupport. You can also explore helpful resources on our official site: https://www.lg.com/us/support
We appreciate you taking the time to reach out.-Junel
Not for Us
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It died in < 2 months. We used it 6 times b4 it just died which, IMHO, is outrageous. It's going back to BB asap. Im taking my Step Moms advice regarding the purchase/replacement of major appliances- "spend less, replace every few years". Even though she's in her 80s, I finally "get it".
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there! Thank you for sharing your feedback with us. We understand your situation with the LG LDPH7972S dishwasher.
It sounds like the dishwasher is not starting or completing a cycle properly. To help resolve this, we recommend trying a basic reset. Please unplug the dishwasher for about 5 minutes, then plug it back in and see if it powers on correctly. This can sometimes reset the system if there was an internal error.
If the issue continues, we’re here to assist you further. Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore potential solutions.
LG Dishwasher – Why Isn’t My Dishwasher Starting - https://www.lg.com/us/support/help-library/lg-dishwasher-why-isnt-my-dishwasher-starting--20152403515838
We appreciate your feedback, and we’re committed to ensuring you have a positive experience with our products.
—Renzo
No High Loop after Install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the dishwasher and how it functions, but after just a few uses I can tell there is a slight odor when the door is opened. This is due to the dishwasher being installed without a high loop in the drain hose under the sink. I am pretty sure this is a required code in the state of Indiana.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Mikey. Thanks for sharing your thoughts about the LG Dishwasher (LDTH7972S) model. We’re thrilled to hear that you love how it functions! However, we understand how an odor can affect your overall experience, and we’d like to help address this. We strive to provide high-quality products and ensure a smooth experience.
You're correct that plumbing codes, including in Indiana, often require a high loop in the drain hose to prevent wastewater from flowing back into the dishwasher. We recommend checking the drain hose installation and ensuring it forms a high loop under the sink to resolve the issue. If it doesn’t, adjusting it should help eliminate the odor caused by potential backflow. For additional help, you may visit https://www.lg.com/us/support/video-tutorials/lg-dishwasher-odor-CT10000009-20151094790088.
For detailed guidance, refer to the installation manual or send us a private message on social media @LGUSSupport. Our team will gladly assist you with further troubleshooting and ensure you get the best out of your dishwasher. ^Juvy
Owner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broak first week. Customer support sucked. Didn't help
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Joel. Thank you for sharing your experience with your LG Dishwasher (LDTH7972S) model. We appreciate the details you’ve provided, and understand how important it is for your appliance to work reliably right from the start.
For this model, one helpful step is to check the drain filter and spray arms to ensure they are free of debris or blockages. A clogged filter or obstructed spray arm can sometimes cause the dishwasher to stop functioning properly in its first cycles. Running the Smart Diagnosis feature through the LG ThinQ app can also provide error codes that help identify the issue more quickly. For more help, visit https://www.lg.com/us/support/product/lg-LDTH7972S.ASSESNA. If the unit continues to malfunction after these steps, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you further. ^Juvy
LG dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has stopped working in less than a month and I have to get repair people out here next week. Also, it did not get my dishes as clean as the one I got rid of. I should be given a new one. Totally frustrating!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Sandra. We want to thank you for taking the time to leave us feedback. We understand your frustration with the refrigerator not working properly and the inconvenience of having to schedule repair services within such a short time. It can be disappointing when a new appliance doesn't meet expectations, and this is not what we want you to experience. If you have not reached out to our social media care team yet, please reach out to us via Facebook or X (Twitter) @LGUSSupport, and we'll be glad to see what we can do. ^Dan
Wet dishes everytime
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cleans good, does not dry, racks are nice, does not dry at all
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate the time you took to share your feedback about your LG Smart Top Control Dishwasher with 1-Hour Wash & Dry, QuadWash® Pro, TrueSteam® and Dynamic Heat Dry™, model LDPH7972S. To address your concern about the drying issues you have encountered, you can visit this link for basic troubleshooting:
https://www.lg.com/us/support/help-library/not-drying-dishwasher-CT10000009-20150621962758
If you need additional assistance, you can reach us at our customer service line at (800) 243-0000 or send us a private message through Facebook or Twitter using @LGUSSupport, including your product's model number and your contact information. It would be our pleasure to assist you. ^Danee
Do not buy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product stopped working after about 9 months and it was purchased it brand new.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Arthur. Thank you for sharing your experience with the LG Dishwasher (LDPH7972S) model. We understand how important it is for your appliance to run smoothly, especially after a recent purchase.
If your unit has stopped working, one helpful step is to check the circuit breaker to ensure power is reaching the dishwasher. You can also try resetting the unit by turning off the breaker for about 60 seconds, then turning it back on. Additionally, make sure the door is fully closed and latched, as the dishwasher won’t start if it’s not securely shut. For more information, visit https://www.youtube.com/watch?v=3oZxKpoStHg. If you’d like us to assist further, please email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy
Does NOT dry your dishes. No heating element.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The listing on Best Buy website should say very clearly that this unit DOES NOT HAVE A HEATING ELEMENT and the dishes do not ever dry no matter if you try all the correct procedures listed in the manual. I would have never purchased this dishwasher if I knew it didn't have a heating element. The drying is done with hot air. This function does NOT work.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. Thank you for sharing your experience with us. It's concerning to hear that your LDTH7972D dishwasher hasn't been drying your dishes effectively. This model utilizes a condensation drying system, which can differ from traditional heating elements. Ensuring proper loading, using rinse aid, and selecting the correct drying cycle can sometimes improve results. We'd like to assist you further and explore additional solutions. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to help. We appreciate your patience and feedback. —Junel
Not worth the extra step and time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very dissapointed with this dishwasher! The dishwasher leaves the dishes sopping wet! The cycles are too long. You cannot stop and open the dishwasher once it has started! Too many issues!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience on your LG Dishwasher (LDPH7972S) model. We regret the disappointment and inconvenience you experienced with the product. We understand that the dishwasher's performance, including the wet dishes and long cycles, did not meet your expectations. This is certainly not the quality we want our customers to experience with our products. We want to help fix this issue. Please visit this link: https://www.lg.com/us/support/help-library/not-drying-dishwasher-CT10000009-20150621962758. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to assisting you and regaining your trust in our products. ^Juvy
Not recommend
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.iI'm not happy with the dishwasher. I have a total member even with that, I'm not happy. First of all, it's not drying my dishes very well. I asked the technician to come and check it, they did, but couldn't fix it. Then they said I have to contact the factory since it's new. I did, but they didn't even answer! Anyway, I'm
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, BehnazA. Thank you for taking the time to share your feedback with the LG Dishwasher (LDTH7972S) model. We understand your experience with the drying performance of your unit, even after our technician's efforts. We aim to offer reliable, high-quality products and excellent services that meet our customers' needs. To enhance drying performance, ensure you are using a rinse aid. It reduces water surface tension, allowing water to flow off dishes more effectively and improving drying results. For more information, you can visit https://www.lg.com/us/support/help-library/lg-dishwasher-not-drying-properly--20150621962758. If you need further assistance, you can reach out to us on social media @LGUSSupport. We're here to explore possible solutions. ^Juvy