Customer Ratings & Reviews
- Model:
- LDTH7972S
- |
- SKU:
- 10926588
Customer reviews
Rating 4.3 out of 5 stars with 384 reviews
(384 customer reviews)Rating by feature
- Cleaning Quality4.7
Rating 4.7 out of 5 stars
- Dry Quality4.4
Rating 4.4 out of 5 stars
- Cycle Options4.7
Rating 4.7 out of 5 stars
to a friend
Rated 4 out of 5 stars
Works great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, easy install with youtube video. Wish lg would have standard plugged for a 1300 machine already wired. Must use dry boost for better trying.
This review is from LG - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - Black Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
LG Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So quiet, even if I put my ear to the door I can’t hear it when it is on. Great styling. Many ways to adjust shelves for my needs. Very happy with purchase. Would buy it again.
This review is from LG - 24" Top Control Smart Built-In Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only problem is glasses - i can’t figure out how to put ghem in correctly!
This review is from LG - 24" Top Control Smart Built-In Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - Stainless Steel
I would recommend this to a friendRated 3 out of 5 stars
Could clean better
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been a great product as it is quiet but I do miss my kenmore as it cleaned better.
This review is from LG - 24" Top Control Smart Built-In Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - Stainless Steel
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there! Thank you for sharing your feedback with us. We’re glad to hear that you find the LG LDTH7972S dishwasher to be quiet and efficient. We understand that you miss the cleaning performance of your previous Kenmore unit.
LG Dishwasher - Not cleaning - https://www.lg.com/us/support/help-library/lg-dishwasher-not-cleaning--20151094745547
To help improve the cleaning performance, we recommend ensuring that the spray arms are free of any blockages and that the dishwasher is loaded properly to allow for optimal water flow. Additionally, using the appropriate detergent and selecting the right wash cycle for your needs can also enhance the cleaning results.
If you have any further questions or need additional assistance, please send us a private message on social media @LGUSSupport. We’re here to help ensure you get the best out of your dishwasher.
Thank you for choosing LG.
—Renzo
Rated 3 out of 5 stars
Works well but louder than expected.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher replaced our old KitchenAid dishwasher and was almost an exact match in styling to the other appliances. I love the LED lights inside and it does a good job of cleaning the dishes. The only negative - and it's a big one - is that it is not even close to the quietness of the KitchenAid despite having a very similar noise rating. Oh well, too late now.
This review is from LG - 24" Top Control Smart Built-In Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - Stainless Steel
I would recommend this to a friendRated 3 out of 5 stars
washer not level
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.red light keeps coming on code de failure to level dishwasher install not done correctly
This review is from LG - 24" Top Control Smart Built-In Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Dishes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the wf different setting still trying out the different cycles
This review is from LG - 24" Top Control Smart Built-In Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Outstanding dishwasher & timely installation!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LG Dishwasher works much better than our previous one and Best Buy was able to install it within two days, where others said it would take several weeks to schedule. Outstanding customer service helping us pick it out and very professional services installing it!
This review is from LG - 24" Top Control Smart Built-In Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Great dishwasher
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great so far. Lots of options for loading the dishes and wifi connectivity for the tech geeks. I did have to modify the existing holes in the cabinetry to accommodate the new setup, but nothing too out of the ordinary. Highly recommend using the drying agent as well.
This review is from LG - 24" Top Control Smart Built-In Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - Stainless Steel
I would recommend this to a friendRated 4 out of 5 stars
Dishwasher
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't seem to fully dry everything but overall is a great dishwasher.
This review is from LG - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - Black Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Nice Dishwasher
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this dishwasher so far. It has been a nice upgrade from the LG dishwasher I bought in 2017. I didn’t know if I’d like the lights in this one, but I really like them. I also use the 1 hour wash function more than I thought I would.
This review is from LG - 24" Top Control Smart Built-In Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - Stainless Steel
I would recommend this to a friendRated 4 out of 5 stars
Nice little unit
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very nice little unit it has advancements that my old one definitely did not have thank you
This review is from LG - 24" Top Control Smart Built-In Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - Stainless Steel
I would recommend this to a friendRated 4 out of 5 stars
Rating
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yes, great absolutely love it. Good quality no problem can Internet works like a charm. We are loving our new dishwasher.
This review is from LG - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - Black Stainless Steel
No, I would not recommend this to a friendRated 4 out of 5 stars
Quality dishwasher
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems like a good dishwasher, no issues yet but it's still brand new,
This review is from LG - 24" Top Control Smart Built-In Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - Stainless Steel
I would recommend this to a friendRated 1 out of 5 stars
Lemon with no help from LG
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher LED started acting up and not lighting up fully within 4 months of purchase. Then, it started blinking and beeping randomly through the cycle. Multiple trips by LG approved repairman have not helped. He has been unable to locate the correct control panel among LGs available parts. We are at the point where we feel like we are stuck with a junk dishwasher that we paid over $1000 for with no assistance.
This review is from LG - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - Black Stainless Steel
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Stephen. Thank you for sharing your experience with us regarding your LG Dishwasher (LDTH7972D) model. We understand your concern about your new appliance that has recurring issues, especially when the repairs have not resolved the problem. We strive to provide top-notch products and exceptional customer service and ensure a smooth and seamless experience. Here are a few steps to address the issue: ensure that any firmware or software updates for the dishwasher have been applied. Verify that all electrical connections to the control panel are secure and free from damage. Given the ongoing issues with the control panel and multiple repair attempts, please reach out to us on social media @LGUSSupport. Our team will work with you to expedite the resolution process, including exploring possible replacement options or other solutions. ^Juvy
Rated 1 out of 5 stars
Cheap, loud, horrible instructions to operate
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited to be getting a new dishwasher. My last one was an LG as well, but so much better made. Hate to say it only lasted 6 years and was repaired twice. Only bought LG since the other appliances in my house are LG. This dishwasher is a cheap, overpriced dishwasher. I have done 3 loads of dishes and I am having a hard time deciding where to put the dishes in the washer. The rack rolls easily so it slams into the back of the washer tilting all the dishes which then need to be stood up straight again. The bottom rack portion has a big gap in the middle which makes the space almost unusable. LG must have saved a lot of money making a big space in the middle. A fold down row for dishes would have worked better, and made the space usable. The silverware rack holder that goes in the bottom rack has a big handle that goes across the middle of the holder. Can't put silverware in most of the middle portion since the handle takes up so much room. Read the reviews prior to purchase - so many comments on how the dishes are not dry. Totally true. Wash cycle complete and the dishes are still dripping and have to be towel dried. Should not have purchased online without going to the showroom. This is a cheap, loud dishwasher. I have read the instructions, and still don't understand how to get the dishes dry. Instructions are horrible. Do not purchase this dishwasher. Buy something else.
This review is from LG - 24" Top Control Smart Built-In Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - Stainless Steel
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We're grateful for your time to write us detailed feedback on your LG Dishwasher (LDTH7972S) model. We regret any inconvenience caused by the issues you encountered, including the noise level, difficulty loading dishes, and inadequate drying.
We understand the importance of having a dishwasher that meets your expectations regarding quality, functionality, and ease of use. It's disheartening to learn that the design and instructions of the dishwasher did not provide you with a satisfactory experience. Please visit the following links regarding the noise and drying performance issue: https://www.lg.com/us/support/help-library/lg-dishwasher-common-noises--20151094805351 and https://www.lg.com/us/support/help-library/not-drying-dishwasher-CT10000009-20150621962758. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to assisting you and regaining your trust in our products. ^Juvy
Rated 5 out of 5 stars
Outstanding!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yet another amazing product by LG. One day i will replace all my stuff with LG. Ao far everything i have bought that is LG has impressed me. Great quality engineering.
This review is from LG - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - Black Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
I like it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't realize how bad my 11 year old Kitchen Aid was until I got this dishwasher. I've only had it a few weeks, but this is the first time I've even been excited about an appliance.
This review is from LG - 24" Top Control Smart Built-In Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - Stainless Steel
I would recommend this to a friendRated 3 out of 5 stars
customer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been pleased with the overall cleaning quality of the dishwasher. The bottom rack is showing rust spots within a year of use.
This review is from LG - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - Black Stainless Steel
I would recommend this to a friendRated 2 out of 5 stars
LG whoas
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this dishwasher almost 2 months ago. The top rack rail broke 2 weeks after. A new one was replaced with a new dishwasher. I am now on my 3rd dishwasher. The top rails are not very dependable. Hopefully, 3 is a charm or I will be buying a different brand.
This review is from LG - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - Black Stainless Steel
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there! We understand your inquiry about your LG 24” Top Control Smart Built-In Dishwasher (Model LDTH7972D) and appreciate you letting us know how persistent rack rail issues have impacted your experience. Stability of your third rack is key for loading flexibility, so let’s try a quick troubleshooting step to ensure the rail and rollers are properly seated:
Troubleshooting Step:
• Re-seat and inspect the upper rack rollers and rail track:
Fully extend the upper rack and locate the two roller assemblies on each side.
Pop each roller off its track wheel and visually inspect for any plastic debris or misalignment.
Clean the track grooves with a soft cloth to remove buildup, then snap each roller back onto the rail—listen for an audible click to confirm it’s fully engaged.
Gently slide the rack in and out a few times to verify smooth, secure movement without lifting off the rails.
https://www.bestbuy.com/site/lg-24-top-control-smart-built-in-stainless-steel-tub-dishwasher-with-3rd-rack-quadwash-pro-and-42dba-printproof-black-stainless/6511791.p?skuId=6511791
If the rack still feels loose or the rail appears damaged, please send us a private message on social media @LGUSSupport. Our team will be more than happy to confirm your replacement rail’s part number, arrange for expedited shipment if needed, and guide you through proper installation to ensure your third rack stays dependable. We appreciate your patience and look forward to making sure three is indeed the charm for your LDTH7972D.
—Renzo









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