Customer Ratings & Reviews
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- Model:
- LDTH7972S
- SKU:
- 10926588
Rating by feature
- Cleaning Quality
Rating 4.7 out of 5 stars
- Dry Quality
Rating 4.4 out of 5 stars
- Cycle Options
Rating 4.7 out of 5 stars
to a friend
LG customer service is horrible
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LG customer service is bad, buy a different brand.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, JeffreyL. Thank you for sharing your experience with us. We understand your inquiry regarding your LG LDTH7972D dishwasher and your concerns with customer service. We’d like to assist you further and find the best possible solution. Please send us a private message on Social Media @LGUSSupport, and our team will be happy to help. We appreciate your patience.
https://www.bestbuy.com/site/lg-24-top-control-smart-built-in-stainless-steel-tub-dishwasher-with-3rd-rack-quadwash-pro-and-42dba-printproof-black-stainless/6511791.p?skuId=6511791
—Renzo
Best Buy sucks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My dishwasher was delivered but the installers never showed up 3 times!! I need someone from Best Buy to contact me. I’ve wasted 3 Saturdays in a row waiting for my scheduled appointment
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for sharing your concern. I understand how frustrating it must be to have the installers not show up for your dishwasher installation on three separate occasions. It's disappointing to have wasted three Saturdays waiting for a scheduled appointment that never happened. Kindly coordinate with the dealer where you'll buy your LG appliance. In your case, on BestBuy. ^Cris
Do not buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher is terrible. I have never had so many issues with a dishwasher in 45 years. It is always humid and my dishes actually mold before they are washed. I googled it and this is common. Do not buy
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi Deb, we realize your experience with your dishwasher doesn't meet our level of standards. Please allow us to help! Message our team on Facebook or Twitter so that we can look into the humidity issue you're experiencing in your dishwasher. It would be our pleasure to go over possible solutions and help reach a resolution you'd be satisfied with. Our handle for these platforms is @LGUSSupport and we look forward to hearing from you! ^Chris
Not quiet at all
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed to say the least. This is nowhere near whisper quiet. Buyer beware.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Dishwasher (LDTH7972S) model. We understand that your concern with the noise level of the dishwasher, especially if it’s not meeting your expectations for quiet operation. We strive to provide high-quality products that meet our customer's needs. To potentially reduce the noise, make sure that the dishwasher is properly installed and that all components are securely in place. Sometimes, vibrations or loose parts can contribute to increased noise levels. For additional help, you may visit https://www.lg.com/us/support/help-library/lg-dishwasher-common-noises--20151094805351. For further assistance, please reach out to us on social media @LGUSSupport. We will be more than happy to assist you with additional troubleshooting steps or explore other solutions. ^Juvy
Broken wheels
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The wheels on the lower rack fell apart in the first week of use. If you have heavy dishes and pots, this dishwasher is a problem.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for reaching us. We are truly sorry to hear about the issue you have faced with the wheels on the lower rack of your dishwasher. We understand your frustration, especially when trying to accommodate heavy dishes and pots. Your feedback is invaluable, and we will pass it on to our product development team for further improvement. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
wrong door
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher probably works fine but the wrong door style was delivered. Still waiting.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Katie. We sincerely appreciate you taking the time to share your experience with LG Dishwasher (LDTH7972S) model. We're sorry to hear about receiving the wrong door style for your dishwasher. We strive to provide excellent service and ensure that our customers have a seamless and hassle-free experience. Your satisfaction is important to us, and we are actively working to resolve this issue as quickly as possible. For more help, please reach out to us on social media @LGUSSupport. ^Juvy
Unfortunately
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It easing in the condition as expected. Had to return immediately.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for bringing this to our attention. We are sorry to hear that the product did not meet your expectations and that you had to return it immediately. Your satisfaction is important to us, and we apologize for any inconvenience this may have caused. If there is anything else we can do to assist you or if you would like to provide further feedback on your experience, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Get something else.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loud, doesn’t clean well, racking sucks. Virtually no positives to report about this thing. I plan to return it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Our mission at LG is to provide the best possible experience to all of our users; part of that means we have to be on top of our customer service, and it definitely doesn't sound like your experience met our standard. If you could please PM us your device's model and serial numbers, a description of what's going on, and your contact info, we'd be more than happy to get to the bottom of this with you! ~Tanisha
Very clean dishes, very quiet, but poor drying
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher looks good, BB did a great job of installation, it runs quiet, washes perfectly, but drying is not good. There is still a lot of water in the unit after drying, even on extra dry. It pools on the cups and stays on the silverware and causes us to dry many items when unloading. Overall, good experience thus far (only a couple weeks), expected better drying. No pop-open night time dry option.
I would recommend this to a friendBrand response from LGAnswers
Posted .Hi, thanks for the positive review! We love to hear praise directly from our customers! Please contact us via social media so that we can look into your drying issue. If you don't mind, private message us on Facebook (@LGUSA) or direct message us on Twitter (@LGUSSupport). We would be happy to assist you with your dishwasher model LDTH7972S! ^Chris
LG - 24" Top Control Smart Built-In Stainless
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's extremely quiet and does a fantastic job cleaning the dishes!
I would recommend this to a friendDishwasher review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the dishes are not dry after sitting in the dishwasher overnight otherwise we are pleased this product.
I would recommend this to a friendGE dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great dishwasher! Dishes come out pristine! Very quiet machine! The only thing I dont care for, is the opening flap for the jet dry! I am not sure how much I have put in!
I would recommend this to a friendVery nice dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great and cleaning is excellent. Even the one hour cleaning mode does a really good job and dishes and even plastic containers are dry with "Dry Boost" My wife loves the interior light.
I would recommend this to a friendLG dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great unit super quiet. Cleans dishes very well. I purchased an open box and item was as discribed. .
I would recommend this to a friendGood but could be better
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet. Appearance nice. Controls easy. Need to put on high heat and high dry and steam to fully clean and dry. Loading examples are for large silverware settings but not help for 2 people normal loading during the week. Found loading awkward compared to last dishwasher.
No, I would not recommend this to a friendgood
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.goodddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddd
I would recommend this to a friendUpgrade
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Getting it installed in a couple weeks replacing an older model.
I would recommend this to a friendBest purchase !!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best costumer service and a great appliance !!
I would recommend this to a friendBruce Levson
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review."The dishes come out clean and dry. We are delighted with our purchase."
I would recommend this to a friendDid not last 1 year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not even a year old getting a AE code. Did basic troubleshooting over the phone with Lg. I was told a service contractor would call me and set up a time to come out and fix the machine. That was 3 weeks ago 3 calls to Lg and I just keep getting g the run around.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for reaching us. I'm so sorry to hear that you're experiencing issues with your LG Tromm Dryer, model LDTH7972S, and that you've been getting the runaround from our customer service team. I can imagine how frustrating it must be to have a young appliance like this breaking down and not getting the support you need to get it fixed.
I want to acknowledge your frustration and apologize for the poor experience you've had with our service team. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris