Customer Ratings & Reviews
. Products that earn the ENERGY STAR label meet strict energy-efficient specifications set by the U.S. EPA, helping you save energy and money while protecting the environment.](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/da2b04c1-1438-419d-b653-76433208f5dd.jpg)
- Model:
- LDTH7972S
- SKU:
- 10926588
Rating by feature
- Cleaning Quality
Rating 4.7 out of 5 stars
- Dry Quality
Rating 4.4 out of 5 stars
- Cycle Options
Rating 4.7 out of 5 stars
to a friend
Do not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this dishwasher to not have any issues and have clean dishes. Less than 3 years of use the LE code showed on the display. The motor (with a 10 year manufacturer warranty) is seized so now i have a $1200 paper weight. Since it did not break within a year, they are charging me to replace the motor. Save your money and buy a different dishwasher.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Alan. Thank you for taking the time to review the LG Dishwasher (LDTH7972D) model. We understand that encountering the LE code on the display and having a seized motor within three years of use is incredibly frustrating. Please know this is not the quality and longevity we strive to deliver as we strive to provide reliable, durable, high-quality products. You may consider visiting this link to obtain more details on the error: https://www.lg.com/us/support/help-library/lg-frontload-washer-why-is-an-le-error-code-displayed-on-my-washing-machine--20152890351149. If there's anything we can do further to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Not bad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washes well but I wish it dried everything better. Sound insulation is good for most cycles but some are pretty noisy.
No, I would not recommend this to a friendDO NOT PURCHASE, this product is no good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Please do not purchase this dishwasher, it’s no good. It does not clean the dishes nor dries them. When the cyle is finished I have to rewash all the dishes. Even on the highest settings the performance is Terrible! The dishwasher is less than a month old, I contacted Best Buy and because i did not purchase the protection plan I will have to pay for them to come out and look at it. This is so ridiculous. I call Lg and the customer service representative did not even know what he was doing. He instructed me to open the dishwasher after the cycle is over to let the dishes dry. I can’t believe that these companies are such a huge rip off to customers. If there was an option to give 0 star I would have done that. I do not recommend Lg products to anyone, stay away!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate all feedback. Thank you for bringing this to our attention. We’re sorry to hear that you didn’t have a great experience with our service. Trust us when we say that your comments does not go unnoticed. We would be pleased to investigate this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, the hashtag #VOC, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Lemon - STAY AWAY - Good 2 years then Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible unit. I have had this for 3 year and 2 months. Year 3 I had a rubber grommet with a hole so the top of the unit doesn't get water. Then months later the motor stopped working. the additional warranty said those cost so much they will not honor the rest of the time. I have a rusted top rank, but the biggest problem is the slide for the top rack will not work. Don't buy this lemon.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Yvonne. Thank you for sharing your experience with the LG Dishwasher (LDTH7972S) model. We understand your concern about multiple issues arise with an appliance, especially after a few years of use. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
For the slide on the top rack, we recommend checking for any debris or misalignment that could be causing it to get stuck. Sometimes, a thorough cleaning of the rails can help restore proper movement. As for the motor and warranty issues, we’d like to explore further assistance with the additional warranty provider.
Please send us a private message on social media @LGUSSupport, and our team will be happy to look into your concerns further and help find the best resolution. ^Juvy