Customer Ratings & Reviews
- Model:
- LDP6797WW
- SKU:
- 5714456
Rating by feature
- Cleaning Quality
Rating 3.5 out of 5 stars
- Dry Quality
Rating 3.4 out of 5 stars
- Cycle Options
Rating 4.1 out of 5 stars
Customers are saying
Customers frequently mention the dishwasher's quiet operation and excellent cleaning performance as significant advantages. Many appreciate the additional third rack and the ease of use. However, some customers have reported issues with the product's reliability and the control panel's intuitiveness, along with concerns about longer than average cycle times.
This summary was generated by AI based on customer reviews.
Worst dishwasher, terrible customer service!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this dishwasher less than a year and already had multiple issues and technicians out to see it. First, it goes on these beeping fits where it won’t stop beeping in the middle of a cycle, you can’t turn it off or make it stop. It’s very loud and endless. Next, it just stopped working, and wouldn’t turn on, the screen flashed and made low pitched sounds for a few minutes and then just shuts off. I had to wait a week for a technician, wash dishes by hand in the mean time, and the technician didn’t even bother to come or call during the time frame that I was waiting for them. They still haven’t arrived! I called customer service and they don’t know his location or status. Buying this dishwasher was a huge regret, More hassle than it’s worth!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to see that you've had multiple issues with your dishwasher and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Quit after 2 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washed great and very quiet, but the control board quit after two years and LG no longer makes the part I need. Looks like I'm shipping for a new dishwasher and it won't be LG.
No, I would not recommend this to a friendWorst purchase EVER!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My husband and I have always been a fan of LG until the purchase of this dishwasher. Bought new from Best Buy and stopped working just after 90 days. Have contacted LG over 10 times with broken promises and no resolution. Will NEVER purchase LG again. Worst customer service I have ever dealt with and this was NOT a cheap purchase.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are having trouble getting your dishwasher repaired. We would be happy to take a look at the repair options available. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
If you want dry dishes don't buy this dishwasher!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher doesn't have a heating element to dry the dishes. The dishes are supposed to get hot in the hot water and dry themselves. Unfortunately, dishes and silverware are sopping wet after the dishwasher is finished. The interior and door remains coated in condensation and never completely dries. The Best Buy salespeople were great, however. We were able to return the dishwasher and order a different brand. We would NOT recommend this dishwasher but would definitely recommend Best Buy!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi Suzi, I can definitely understand your frustration with the issues you have encountered with your dishwasher. If there is anything we can assist you with in the future, please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you to further assist you. ^EJ
- Cons mentioned:Reliability
Waste of money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.broke down 4 times in 3 years had to upgrade to a KitchenAid
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Duly noted. We are disappointed to see that this happened, and we want to thank you you for taking the time to share your experience with us. We hope to learn from this and strive for continuous improvement. ^Jennifer
Worked well for about a year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for just over a year until the panel stoped working and you push the buttons with nothing happening
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .That's not good! We're sorry to see that you've run into these issues with your dishwasher. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
- Cons mentioned:Reliability
Not bad when it works
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.15 months in, it won't start. Never ordering from LG again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Not worth the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The racks have fallen apart. I would not recommend for the money.
No, I would not recommend this to a friendBad electronics
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this dishwasher for 3.5 years now, and it has never worked correctly. The rack coating melted and rusted within about a year, and the electronics have never worked consistently well.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with your case, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Venette
Not reliable, only lasted 3 yrs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked very well for 3 yrs and then motor broke and would cost $400 to fix. We are dissapointed in the lack of lifespan of this dishwasher.
No, I would not recommend this to a friendJust don’t buy LG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Complete disappointment. Panel malfunctioning constantly, drying no longer works, after 3 years. We are deciding whether to dump and replace or repair, but it’s unlikely we’ll buy LG again.
No, I would not recommend this to a friendLess then a week, already broken.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for less then a week and its already broken. I started the dishwasher and then about halfway through the cycle it powered off. Will not power back on. Called LG and they are sending somebody out.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear this. Hopefully, the technician will be able to resolve the issue quickly so you can get back to enjoying your product. ^MC
Skip this model
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had so many issues with this particular model.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with your case, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Venette