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Customer Ratings & Reviews

$1,699.99
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Customer reviews

Rating 4.6 out of 5 stars with 1519 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, size, and design of the 25.5 Cu. Ft. Bottom-Freezer Refrigerator with Ice Maker. Many appreciate the ample internal space, quiet operation, and effective ice maker. The temperature control and lighting are also well-received. However, some customers have noted that the door seal can be quite tight, making the door difficult to open.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-13 of 13 reviews
  • Rated 5 out of 5 stars

    Happy wife

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The freezer isn't as large as my last side by side which really shocked me and overall it is a little noisier. I like the spacious fridge and adjustable door shelving. My husband has plenty of room to marinate dinner or store the cakes he makes.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice and new

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge replaces our 10 year old LG that suddenly decided not to refrigerate. No issues with installation and overall functions. Better interior layout than our older machine. It does make a few new noises that the old unit didn't, but I don't live in the kitchen so it doesn't affect my daily life much at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Liking

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Liking the refrigerator thus far. Makes a slight noise once in a while (not the ice maker); perhaps I expected a very quiet one compared to my older one which made 'groans'. :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ample storage with convenient compartments for fruits, vegetables, and cheese items. Noise at times but not for long.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! We'll make sure to pass this to our team, this will surely make their day! Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly LG

  • Rated 1 out of 5 stars

    Broke in 4 months

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator was installed 6/13/20. Since then the fridge has made lots of different sounds throughout the day, but always seemed to work like normal. Today (10/21/20), the freezer completely died, all my food is waste and ice completely melted. The back of the fridge is making a loud sound that I can hear 3 rooms away. I called LG for warranty tech to come out, come to find out in all of ATLANTA there is not ONE tech specialized to fix this fridge because of a new refrigerant system 4600A. So now I have to wait for 48 hours for someone to call me back to see if they can find a tech to fix it. In the meantime I have to listen to the noise and throw out hundreds of dollars of food.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette LG

  • Rated 4 out of 5 stars

    satisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    service, price and sales were great and sale. The only negative was the frig does make more noise than what I expected.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    just like my samsung???

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i want to give this LG fridge a higher rating …the customer service was great. the delivery fantastic. maurice put everything together for me and had to take down doors to get it in. my doors the problem not the appliance. BUT it’s making noises similar to my samsung which cost me so much in repairs and now it’s a nightmare to think this one could do the same thing!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good refrigerator, makes some noises when it comes to making the ice, but good so far.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product no issues. Makes some noise but good.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    This refrigerator vibrates

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator vibrates. We have had it for 3 days now and the vibration in the floor is very annoying. We are in the process of trying to put isolation pads under it to try to stop the vibration we hear in the house. If you live where it isn't quiet or have a concrete floor you will probably be fine but if you have a traditional wood floor and live in the country, don't buy this refrigerator. Other than that, it seems to be nice.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We hate to hear you are dissatisfied with your unit's performance, Bryan. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Jovelyn LG

  • Rated 1 out of 5 stars

    Needs servicing within 3 weeks of purchase.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Already having issues in less than a month. Going to need servicing or replacing already. It gets extremely loud and it’s clear that a fan is broken or hitting something.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We apologize for the inconvenience you've experienced with your LG 25.5 Cu. Ft. Bottom-Freezer Refrigerator. It's unfortunate to hear that you're already facing issues with the refrigerator within a month of purchase. Please reach out to our social media team at LG for immediate assistance. You can contact us on Facebook or Twitter at @LGUSSupport. We want to make sure your refrigerator is functioning correctly, and we'll do our best to resolve the issue promptly. Thank you for bringing this to our attention, and we appreciate your understanding. ^Sam LG

  • Rated 1 out of 5 stars

    Klunking noise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am having periodic klunking noises with my LG 25.5 Cubic foot frig/freezer. I am not using the ice maker and believe I turned it off per instructions, but it still makes the klunking noise. Can you help me please?

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette LG

  • Rated 1 out of 5 stars

    Not recommending this refrigerator

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator makes weir sounds during the day, since day one we had problems with it.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette LG