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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1938 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers express satisfaction with the refrigerator's ample storage space, overall performance, reasonable size, quiet operation, and effective temperature control. However, some customers have reported issues with the ice maker's performance. Additionally, a few customers have noted concerns about the door design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 1,938 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    You'll love your LG French Door Fridge!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got rid of a Samsung side-by-side that worked ok but it was very impractical and cheaply made. Most of the drawers and door-racks were either broken or cracked. It came with the house or I never would have bought it. This is my second LG french-door fridge and I love it even more than the last one. Plenty of room, convenient storage spaces, keeps things really cold and looks so good! Already bought a matching microwave, and planning on a stove in the not too distant future. LG appliances have been great for me so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ice maker actually works nice lighting and plenty of room

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    I love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It wasn’t the refrigerator I originally want to go with but I’m glad I went with this one because it very spacious and it matches my other appliances really well

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Rod's View

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very roomy, functional, and quiet. Excellent cooling both in freezer and main refrigerator. Temperature display is nice feature. Replaced Kitchen Aid that only lasted a short time.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that the ice maker is built into the door and not inside the refrigerator taking up room. The bottom drawers have a self closing hinge which is a plus cause you don’t want to trip over an open bottom drawer when your putting groceries away. Smart ThinQ app is a plus, the LED lighting is nice and pleasant on the eyes. The chime will keep reminding you one of the doors is opened, wish you could customize the chime. Some people talk about the noise level after being opened but to be honest I don’t really think it’s a loud or annoying sound. You have to be really close to the refrigerator to hear the compressor turn on to the next cycle. You must really want to find a reason to hate the LG refrigerator. Just wish it could hold a little more ice cause it will finish quickly, but it’s better than the faulty design from the other refrigerators. Overall a pretty good refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    LG 4 door refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have enjoyed the LG fridge from day one and it has more storage and functions very well

    I would recommend this to a friend
  • Pros mentioned:
    Freezer design

    Rated 3 out of 5 stars

    Meh, not my favorite

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty, but that's about it. Usable space inside is lacking. I though I would like the French door style, but the depth of the refrigerator makes reaching items nearly impossible letting the back items to rot. The dual freezers are also just okay. Better than one huge trough freezer but still have to dig around to find things. Honestly I feel like Goldilocks looking for the "just right" refrigerator. Still searching

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. Thank you for sharing your experience with us regarding the LG 27.8 Cu. Ft. 4-Door French Door Smart Refrigerator. We understand your inquiry regarding the storage layout and the depth of the interior shelves. It is good to hear that you find the unit aesthetically pleasing. Your feedback is important to us as we strive to improve our designs.
      https://www.bestbuy.com/product/lg-27-8-cu-ft-4-door-french-door-smart-refrigerator-with-double-freezer-drawers-stainless-steel/J7G56FY4H9
      For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo LG

  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Excellent purchase

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A beautiful fridge, lots of space. It is working well, and absolutely silent, except when the icemaker drops ice. The shelves are easy to clean and very sturdy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the digital ice & temp controls.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can lock the controls to keep the kids from changing the temperatures. Refrig has lots of space to hold everything for Thanksgiving meal & then some. The double freezer drawers make is easy to find what I need without digging through the freezer, Top freezer drawer also has partition to put lots of extra ice for the parties.

    I would recommend this to a friend
  • Pros mentioned:
    Freezer design, Size

    Rated 5 out of 5 stars

    Beautiful Frig

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is spacious and gorgeous! The design is very sleek. Only downside is the small ice maker. It allows for more space in the frig, but it doesn't hold a lot of ice. If we have a gathering we have to buy bags of ice to accommodate everyone's needs. I would still purchase this frig despite that.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good, runs quiet, and functions as expected. The only drawback: it doesn’t produce a large quantity of ice. That’s a bummer if you are hosting a large gathering. Otherwise, this is a nice refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Freezer design

    Rated 5 out of 5 stars

    So far loving our new refrigerator

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had the product long enough to know how it will stand up, but so far we love the spaciousness. The ice maker is great, and I'm surprised how much I enjoy the 1 drawer freezer. We keep the stuff we use regularly in the top drawer and the longer term items on bottom.

    I would recommend this to a friend
  • Pros mentioned:
    Freezer design

    Rated 5 out of 5 stars

    Smart Buy . . .

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love all the room in the refrigerator and the ability to adjust shelving as needed. Drawer compartments are perfectly sized - fruit and vegetable drawers are very spacious. The large, double width refrigerator drawer is perfect for storing meats, deli meats, and cheeses. The two freezer pull out drawers help to organize frozen items and allow for quick, easy access. The only shortcoming of the unit is that the ice storage compartment is rather small and cannot hold much ice. LG products are number one in our household and have proven their reliability by their consistent performance and longevity.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Nice refrigerator!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We replaced our old Kenmore Elite Trio with this refrigerator and while I love the look of it and the interior cubic inches is spacious, I feel like both bottom drawers retract by themselves when you are opening them to get something out. Also, I’ve noticed that the left door that houses the ice/water slams shut if you don’t guide it closed. The door ice compartment is a bit small for my family if 4. I initially bought a 10 lb bag of ice from the grocery store and emptied it into the bin in the top freezer drawer. It held the entire bag and solved the problem. Other that these small issues, we really enjoy this refrigerator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helped get us back in business

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. We lost our fridge in a winter power outage. Be sure you water pressure is all the way up when connected to the ice maker. We had leaking from this unit early on but got it solved with water pressure not turned on fully. Ice maker plus button is a savior if you need ice quick! Double freezer is cool but can get in the way if you have too much in the way of each drawer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have only had our new refrigerator for a month now, but so far love it. The compact ice maker gives so much room inside. And with 2 bottom drawers there is plenty of freezer space.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Looks good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge looks and works great. It has plenty of room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than it's samsung counter part

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really nice looking refrigerator that I purchased after having the Samsung one with the compartment that could be a freezer or refrigerator. The samsung had a huge portion of the refrigerator taken up with the ice maker, with LG, the ice maker is confined to the door which gives you more room in the refrigerator. The LG also lets me fill my water bottle, but the Samsung one, the water nozzle was not able to be accessed by taller water bottles and was aimed at the back of the refrigerator instead of out towards one's glass/bottle. Big plus, this was $535 less than the Samsung. I love Samsung's other appliances, but their refrigerator was a real disappointment. I'm glad I went back to LG for the refrigerator. Another plus, the LG logo is not that noticeable, so one doesn't really realize that the rest of my kitchen is decked out in Samsung appliances. To be fair I had this LG model or one similar to it in my former house for 8 years and it worked perfectly, so when I was hating on the Samsung one this was my go to!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    New Refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After limping along for a few years with an old refrigerator, this Model is just what we were looking for! It is roomy and works great. I also want to add how professional the delivery guys were. Thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Freezer design

    Rated 5 out of 5 stars

    Good Convenience for the Price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spacious refrigerator for the price. Two freezer drawers are very convenient, and the French doors for the refrigerated section make it easy to access everything. Haven't had it for very long, but we definitely like it so far.

    I would recommend this to a friend