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Customer Ratings & Reviews

Your price for this item is $2,199.99
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Customer reviews

Rating 4.3 out of 5 stars with 1915 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers recognize the 27.8 Cu. Ft. 4-Door French Door Smart Refrigerator with Smart Cooling System for its ample storage space and overall performance. Many appreciate its size, quiet operation, and effective temperature control. However, some customers have expressed concerns regarding the ice maker's performance and the door design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-580 of 1,933 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good item

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good refrigerator nice looking in my kitchen and good

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    BEST FRIDGE EVER!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best fridge I have ever had. So much space, can get everything in it with no problem. Love the double freezer drawers, and everything works perfect. Get this fridge, you won't regret it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Lots of Repairs

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have owned this refrigerator for almost two years now. First year was great, then about 16 month in the refrigerator's cool fan went out costing us about $600 is food loss. Best buy only covers a maximum of $300 worth of spoiled food. It's been almost two months since we completed the food spoilage claim form and received nothing from Best Buy so far. Next, the freezer doors were having an issue sealing which caused frost and ice cycles to form within the freezer making opening the doors very difficult. Luckily, we purchased the protection plan but the technicians are not careful when repairing the appliance. I think the first technicians caused the problem with the freezer drawers. Three major repairs within the first two years of ownership, I would encourage anyone reading this to stay way from LG refrigerators especially this model. LG just doesn't make things like they used to. I guess I should have purchased the Samsung. Go figure!

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there, IsaacBell. Thank you for sharing your experience with us. We understand that your LG 27.8 cu. ft. 4-Door French Door Smart Refrigerator (LMXS28626S) has required several repairs, including a cooling fan issue and problems with the freezer door seals, leading to frost and ice buildup. Your feedback is important, and we'd like to assist you further.

      We understand your inquiry regarding these concerns. For issues with the freezer door not sealing, sometimes checking the door gaskets for any debris or damage and cleaning them can help restore a proper seal. You can also try to ensure the freezer drawers are correctly seated and not overloaded.
      https://www.bestbuy.com/site/lg-27-8-cu-ft-4-door-french-door-smart-refrigerator-with-smart-cooling-system-stainless-steel/5968400.p?skuId=5968400
      Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore possible solutions. We appreciate your patience. —Renzo LG

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    LG Products always stand out

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item was delivered on schedule. The installation was simple. Refrigerator works well, no issues thus far.

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    Good fridge.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge. We had been looking to upgrade our small fridge and finally settled on this. Has plenty of storage for our family of four and holds contents that we buy in bulk since we live out of the way of any stores. App lets you see how many times the kids open the doors in any given day and also alerts to when its time to change filters.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome large fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new fridge! It is so spacious and the 2 freezer drawers are great.

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    Plenty of refrigerator space and freezer space

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the amount of space the freezer and refrigerator has. The bottom drawers are easy to get to and I have sections for frozen vegetables, meat, desserts and misc. We wish the icemaker would put out more ice. It has a storage container to dump ice into and that is what we are doing to stay ahead. I like the finish as it is easy to keep clean.

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 4 out of 5 stars

    Lots of Space. Ice Slow

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Other than the ice maker being slow to produce ice, this fridge is great. Lots of space in both the fridge and freezer sections.

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 4 out of 5 stars

    Love Love Love

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this new refrigerator. It’s bright has a great layout and plenty of room. I dropped a star because to access the deli drawer you need to have both doors open but it’s not a deal breaker just something to get used to.

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    Love this new refrigerator!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new refrigerator! It is very handy for us to have extra ice in a separate drawer. It is easy to fill a large number of glasses quickly and easily! So much refrigerator room! Installation was efficient and done so well! We say well done Best Buy!

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    Rated 5 out of 5 stars

    A great fridge, suits our needs excellently!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This style/model was a definite upgrade from previous refrigerators owned ... I especially love having two freezer drawers for storage! It is easy to organize items within all areas of the unit, due to the way the interior is laid out. The auto ice maker produces ice quickly, although the volume amount is a bit small (due to size of collection bin). Definitely recommend this item!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Fridge

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this fridge. The main selling point for me was the split freezer (not just a meat drawer or slightly colder drawer). And I still love that feature. In hind-sight, I would upgrade to the finger-print free coating, but that's just on me for being messy. We actually haven't hooked up our water yet, so I can't speak to the water/ice dispenser.

    I would recommend this to a friend
  • Pros mentioned:
    Storage space
    Cons mentioned:
    Ice maker performance

    Rated 3 out of 5 stars

    Ice maker could be better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ice maker is horrible it barely makes any ice. Were constantly buying bagged ice. I bought this model because I like all the room in the refrigerator and the freezer but if you like using ice it barley works and produces tiny ice cubes.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      I'm sorry to hear that you're having issues with the icemaker. There should be an "Ice Plus" feature on your refrigerator. Please try that if you haven't already, and if that doesn't resolve the issue, then please contact us to further assist you.
      https://www.facebook.com/LGUSSupport
      Twitter at @LGUSSupport
      Phone: 1-800-243-0000 LG

  • Rated 4 out of 5 stars

    A little disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Water filter isn't great and always have to reset the ice

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge for the money , spacious and well lite , beautiful style and functionality. Even has a alarm to let you know that the doors been open to long . Very user friendly for ice and water and even changing the filter is super easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent storage, very roomy , Ice and water thru door works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator has a lot of room both in the regular part and the two freezer drawers.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Lots of space

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchaced this fridge as a present for my mom and its amazing!!!! In the space of ohr old fridge this one fit perfevtly and gives her so much more space for her food.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great LG frig

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This purchase was to replace a 6 yr. old refrigerator (different brand) that was a disaster. The LG model that we purchased is a much better product and is exceeding our expectations.

    I would recommend this to a friend
  • Cons mentioned:
    Door design

    Rated 5 out of 5 stars

    Lg

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, just wished it had a light in the bottom drawer.

    I would recommend this to a friend