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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1939 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers express satisfaction with the refrigerator's ample storage space, overall performance, reasonable size, quiet operation, and effective temperature control. However, some customers have reported issues with the ice maker's performance. Additionally, a few customers have noted concerns about the door design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-580 of 1,939 reviews
  • Pros mentioned:
    Freezer design, Size

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the space and drawers. So much roomier than my side by side

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Title for what?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s still early to be giving a review but we do love our new LG frig. The ice maker takes up much less space but still seems adequate in amount it dispenses. The larger door shelves are great & so is the room inside.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We received this refrigerator on Friday and I love it. There is a lot of room in the refrigerator part. The ice maker makes less ice than the other one we had but we are dumping ice in the freezer bin provided to build up a stock of ice. The delivery guys were great. They had us up and running in 45 minutes. I would recommend Best Buy and this refrigerator.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice Looking, Very Poor Lighting

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is a great deal for the price. However, the one major drawback is the interior lighting. With only a single thin strip of lighting to illuminate the entire upper section, the bottom shelves are often dark once items are placed on the top shelf. If I could separate delivery and Best Buy customer service out from the product, I would. Best Buy customer service is atrocious. It took four delivery attempts to finally get this product delivered, and countless phone calls to process a gift card that Best Buy promised me for my “inconveniences.” To this day I’ve received neither. I’m returning the refrigerator and buying from a different retailer. I’d rather pay for an extended warranty than take advantage of the 2 year warrant that comes with my Best Buy membership.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love this refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth every penny. We love the bottom freezer drawers. Containers fit perfectly and easy access. Upper Top shelves are a little “short” for taller items like big jugs but, we did work it out by removing one of the glass shelves. Also side doors worked for milk jugs etc. This worth going to look at in the Best Buy store. They are very helpful. Delivery was perfect . Great team .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful addition to my kitchen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this appliance, Roomy and attractive. Easy to reach any item I need, plenty of room in freezer sections. I use the smaller drawer for frequently used items. I received excellent service from the best buy salesman who went over the pros and cons of each appliance before I made a purchase and made sure I was happy with my choice/

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Kitchen Fridge

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good…it’s been a great purchase for the family.

    I would recommend this to a friend
  • Pros mentioned:
    Freezer design

    Rated 4 out of 5 stars

    Very good overall

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Roomy and well built... Sleek and modern... We like it overall. Only downside is that the ice maker and water receptacle are so small so as to not take up room in the fridge that there is little ice and the water is often not cold

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good refrigerator.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to replace old Kenmore Elite (it was also an LG), the dual freezer drawers work much better than the previous large one with internal drawers. The water and ice in the door with visible water spigot is a vast improvement over previous models. Works as expected.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good item

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good refrigerator nice looking in my kitchen and good

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Nice refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator works great. It has good lighting and a lot of space.

    I would recommend this to a friend
  • Pros mentioned:
    Freezer design

    Rated 4 out of 5 stars

    Nice & big

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is nice, different sizes of door shelves as well as interior adjustable shelves. We like the duel freezers to allow better organized foods. The ice dispenser crushes and cubes, small ice holder

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Happy Fridge Owner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got our fridge about a month ago and I have been SO happy with it! It's spacious and holds way more than our old fridge. The ice maker works great too!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    LG 27.8Cu Ft front door refrig

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. It is impossible to know how good the unit is until it has been a few years. Operationally, it is very good. Longevity is a question which will not be answered for a while.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    LG Products always stand out

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item was delivered on schedule. The installation was simple. Refrigerator works well, no issues thus far.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    So quiet I had to check if it was working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So spacious and I love knowing what temp everything is set at.

    I would recommend this to a friend
  • Pros mentioned:
    Freezer design

    Rated 5 out of 5 stars

    Love the Refridgerator

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new refridgerator! It’s so roomy on the inside shelf’s.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hey there. Thanks for your awesome feedback on your new LG refrigerator! Your 28 cu. ft. Large-capacity design gives you all the room you need to stock up on your favorites while keeping everything organized and easy to find. For more feedback or questions, private message us on social media @LGUSSupport​. Thanks for choosing LG to be part of your home!​​ ^David #LifeisGood LG

  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really does the job very well. Great ice cube maker, lots of space.

    I would recommend this to a friend
  • Pros mentioned:
    Freezer design

    Rated 5 out of 5 stars

    Love this fridge!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge! Ample space. Lots of different compartments. And having 2 French door freezer sections makes organizing easier. I like how the ice maker is in the door which saves space in the freezer. Always love LG products!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for black friday price. Pay for the extended warranty dont get it wth the total rewards warranty. Total rewards warranty isnt good for appliances

    I would recommend this to a friend