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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1915 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers praise the spaciousness and the efficient ice maker of this 27.8 Cu. Ft. 4-Door French Door Smart Refrigerator. Many appreciate the quiet operation and the well-organized freezer drawers, contributing to a positive user experience. However, some users reported issues with the compressor and water filter, impacting the overall reliability. The fingerprint resistant stainless steel is also a frequently mentioned positive feature.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 30 Showing 581-600 of 1,931 reviews
  • Rated 5 out of 5 stars

    It's great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent storage, very roomy , Ice and water thru door works great.

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 4 out of 5 stars

    Great value

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator, works as expected. Love having the two freezers drawers instead of one big one. Lots of room in the refrigerator.

    I would recommend this to a friend
  • Cons mentioned:
    Door design

    Rated 5 out of 5 stars

    Upper Quailty

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far a wonderful French Door, I love the equal drawers. The doors do not close at the same rate of speed so you have to be very gentle closing the left ice door as it does slam if not held onto. The right door is so light closing I feel it doesnt have a good seal. But does close and stay closed.

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    Great size!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is so spacious inside even the ice maker doesnt take up much room because its in the door. The two door freezer holds so much food. Perfect for my family of four.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    Rated 5 out of 5 stars

    Excellent fridge and excellent service at Best Buy

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Note that I’ve owned this refrigerator for almost 2 years with no issues. I can say I’m very happy with my purchase. If I was to find 1 thing to complain about is the ice maker clogs up occasionally (rarely) and it’s more likely my kids leaving the fridge open to long

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product, excellent customer service.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product; Excellent customer service, something exactly what i was looking for.

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 4 out of 5 stars

    Large Capacity, spacious

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After our old refrigerator kept freezing items in the normal fridge door we looked for a new one. We bought this during Black Friday and it’s very spacious with plenty of room . Just take a few minutes to arrange items the first time because this will likely set the way you arrange going forward too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got a great deal with my membership from Best Buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it has plenty of room for everything you need and then some

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Plenty of storage

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I love this fridge. As many people have probably experienced before our old fridge broke so we had to find a new one to purchase. After browsing numerous other options this LG fridge offered the best space and functions for what our family of 5. Plenty of space, drawers, shelves, and you can even monitor functions thru wifi.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for black friday price. Pay for the extended warranty dont get it wth the total rewards warranty. Total rewards warranty isnt good for appliances

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    best refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we ordered a refrigerator from another competitor. Big mistake! After that fiasco, we went to Best Buy and purchased a new refrigerator. It has all the space I want and need! I love the 2 drawer freezer. The delivery team, sales associates knowledge and the entire process was outstanding We! We will never buy anything elsewhere again

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    Rated 4 out of 5 stars

    Nice but not perfect

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this refrigerator, but I’m not a fan of the way the top shelves are organized. I feel like it wastes a lot of space. I also wish it had another ice maker. The ice maker is not very fast and does only make small amounts, which is fine unless you have a lot of company.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. The delivery and installation went really smooth

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    Super impressed.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! So impressed with this LG fridge. Really like the 2 drawer freezer. The ice maker works great and makes more than enough ice each day. Very roomy fridge. Easy hook-up to WI-FI and my smart phone. All in all, it is a “10”!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    LG refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time working very well service is excellent

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    Sanchez

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it so far, great space and the ice and water dispenser works beautifully.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Quality, Total Tech Deception, Ruined Holiday

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrendous experience with Best Buy and Geek Squad—TotalTech is a scam. My fridge, barely over a year old, died more than THREE WEEKS before Thanksgiving, and they couldn’t fix or replace it in time for the holiday. For the $2,200 price tag, I expected much better reliability. The fact that it failed so quickly is a clear indication of poor quality, especially for a product I trusted to last much longer. My Experience I reported the issue on November 6, and the earliest appointment (with a $105 fee) wasn’t until November 14. The tech came out, said it needed a new Main Control Board, and assured me the part would arrive overnight. Fast forward to November 19, and I’m told the part still hasn’t shipped. I asked for a supervisor to contact me. On November 21 I heard back, only to be told the part is no longer available from the manufacturer, and my fridge will be replaced—except they can only offer me the Black Friday sale price, not what I paid. The icing on the cake? The earliest replacement appointment is December 5. Meanwhile, I find the part online from LG available with overnight shipping proving they lied about availability. Best Buy and Geek Squad have completely ruined my holiday and shown zero urgency or competence. Never again.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Nathan. Thank you for sharing your detailed experience with us. We understand your concern about your LG Refrigerator (LMXS28626S) model, especially with the challenges you've faced around the repair, delayed parts, and lack of timely service. We strive to provide top-notch products and exceptional services to ensure a smooth experience. Since you've found the part available online, we suggest contacting us directly through social media @LGUSSupport, where we can assist you further. Our team can help facilitate any additional support or follow up with the service process, ensuring we get your fridge back to working order as soon as possible.

      We understand how much this has impacted your holiday, and we’re committed to making sure we address your concerns in a timely manner. ^Juvy LG

  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    Great Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very spacious! We purchased this to gain more storage room and it works terrific. The slim ice maker produces more than enough ice for our family

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    LG 27.8Cu Ft front door refrig

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. It is impossible to know how good the unit is until it has been a few years. Operationally, it is very good. Longevity is a question which will not be answered for a while.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Lg fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge. Connects to WiFi and looks bigger in person.

    I would recommend this to a friend
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