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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1939 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers express satisfaction with the refrigerator's ample storage space, overall performance, reasonable size, quiet operation, and effective temperature control. However, some customers have reported issues with the ice maker's performance. Additionally, a few customers have noted concerns about the door design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 1,939 reviews
  • Rated 1 out of 5 stars

    Do Not Waste Your Money! Compressor Issues!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT BUY LG! Review this and all LG models regarding compressor issues. I have had mine for 6 months and the freezer stopped working - lost roughly $400 in food. Error code is refrigerant leak in evaporator. 3 weeks for a repair person. Called LG and was told i was being escalated and I was left on hold for 2 hours. I have read nightmare stories about LG refrigerators - unfortunately it was after I bought this lemon.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette LG

  • Rated 5 out of 5 stars

    LG Black Stainless Steel Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy replaced my refrigerator that wouldn’t work anymore with a brand new LG 4Door French Door Smart Wi-Fi enabled Black Stainless Steel refrigerator with no charge to me. It is beautiful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best Buy = best purchase.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So happy I purchased this refrigerator. The sales person was very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After doing some research about different brands and their reliability, we decided on this LG model. Not only rated high by consumers reports, it had many positive reviews on line. We bought it Friday afternoon and it was delivered Saturday morning.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome refrigerator!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great refrigerator. Love all the storage and the double freezer. Looks great in our new house! The only negative thing is that it doesn't produce a ton of ice, so if you're planning on hosting people then you'll need to grab a bag of ice.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Roomy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new fridge. But the water has a chemical taste. I even replaced the filter

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge! Wished the 2nd freezer drawer had a light. Only complaint.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    width inaccurate

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doing a kitchen remold and finally ready to install this in a 36inch space and would not fit despite being 35 7/8. took out a level and noticed how the sides have buckles and the top on both sides curve. Went to the store and same thing. Now spending $400 to fix this issue. As for performance. It new. Motor can be loud when it kicks on for 30 sec ever couplw hours but nothing horrible. Freeze drawers do not stay open on their own. Plastic shelf has a flimsy feel to it. the handles on the door are cheap plastic and scratch easily

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good appliance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall nice fridge, not to sure about the seals on the freezer as only a wrapper allowed air to get in disturbed the seal.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    I like my LG refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As expected. Delivery was ok. Fridge needed a new handle the day of installation, but Best Buy was fast at sending me a new handle for it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mostly Pleased

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would have wanted it to be fingerprint resistant. Doors slammed when closed

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Lg fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fridge but lost some freezer space compared to my side by side that was smaller

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Enjoying the refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like the small freezer drawer. We're not too impressed with the meat drawer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Small ice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how big it is but it only makes a small amount of ice. The bin is so small

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    this refrigerator is huge.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ended up buying this model from Best Buy when other stores were on backorder. This purchase, with delivery notifications, and home delivery were within 10 days. Excellent service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice refrigerator, lots of room

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I first bought a Kitchen Aide refrigerator and it was delivered and ice maker didn't work. I decided to send it back and purchase LG. . Very happy I did. Reviews on Kitchen Aide were bad and the LG had excellent reviews. Best Buy was very helpful in this exchange.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful, efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We ordered our appliances months before our new home was completed. Arranging for delivery was straight forward and efficient. Love our appliances. Thanks to Mike in Brentwood, TN for all his assistance in choosing these appliance and for arranging for a months' later deliver.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good value.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of space. Easy to organize food. Only negative, you have to open both top doors to access the snack drawer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great fridge but

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge with a lot of room but the doors slam shut. Which can make a mess if food not secured. Would recommend but something needs to be done about door situation.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    meh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    spacious. seems fine. but the be warned, the black stainless has ZERO magnet functionality. so it that is a deal breaker for you, look elsewhere. wish i knew this before i bought this fridge. extremely disappointed in that

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Kelly. Thank you for sharing your experience with the LG Refrigerator (LMXS28626D) model. We’re glad to hear you find it spacious, but we understand your concern about the magnet functionality of the black stainless finish. We aim to provide high-quality products exceeding our customer's needs. This design choice is intentional, and we appreciate your feedback on it. To help you enjoy your fridge even more, consider using adhesive hooks or magnetic strips designed for non-magnetic surfaces. If you have any further questions or need assistance, please send us a private message on social media @LGUSSupport, and our team will be glad to help. We value your input. ^Juvy LG