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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1915 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers recognize the 27.8 Cu. Ft. 4-Door French Door Smart Refrigerator with Smart Cooling System for its ample storage space and overall performance. Many appreciate its size, quiet operation, and effective temperature control. However, some customers have expressed concerns regarding the ice maker's performance and the door design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 75 Showing 1,481-1,500 of 1,933 reviews
  • Cons mentioned:
    Ice maker performance

    Rated 1 out of 5 stars

    Do not buy!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing but issues with water dispensing. Best Buy is delivering 4th refrigerator today. Geek Squad tried to fix fridge. (Really did not do much). So far Best Buy has done nothing to rectify the issue.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Leah. We truly appreciate you sharing this experience with your LG Refrigerator (LMXS28626S) model. We understand your concern about going through multiple units, especially when the water dispenser isn’t performing as it should. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.

      This model is designed with a Slim SpacePlus Ice System, and in some cases, water dispensing issues can stem from things like air trapped in the water line or low water pressure. We suggest trying a water line purge by dispensing water continuously for 2-3 minutes (you can use a large container). This can help remove any air and stabilize the water flow. Also, make sure the water line isn't kinked behind the unit and that the water valve is fully open. For more guidance, visit https://www.youtube.com/watch?v=jBnW5weYT5Y.

      We want to step in and ensure you're finally able to enjoy the features of your fridge. Please send us a private message on social media @LGUSSupport, and our team will personally assist you, including looking into next steps to help resolve this for good. ^Juvy LG

  • Cons mentioned:
    Ice maker performance

    Rated 1 out of 5 stars

    Broken twice in 3 months

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hooked it up in March, Ice Maker was broken, took 2 weeks to get it repaired. Mid this month, I noticed food starting to go bad in the fridge. I thought maybe I didn't have it set low enough. set it to the lowest setting and food still going bad. I bought a temparature gauge to put in there and found that although I have set it to 33 degrees, the fridge never falls before 42 - 45 degrees. Not warm enough to notice immediately, but not cold enough to keep food safe. Threw out a full refridgerator full of food and now after almost a week after reporting the problem to them, I still don't have a repair date even scheduled.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear that your unit is not working properly.Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette LG

  • Rated 4 out of 5 stars

    Came with a small ding On door

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything else was fine, we noticed that a small ding was there on one of the doors which was visible only when lights turned on and looked at in one angle.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty Good Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love almost everything about this refrigerator. The only 2 drawbacks are the size of the ice tray and the freezer compartments. Both are a bit too small but other than that I love it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Satisfied Customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great unit, only drawback is how little ice the try holds. Just have to store ice in the freezer below.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great fridge - ice maker slow

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge. The Icemaker takes a lot of time to get the ice done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like rhe smart fewtures that come with the fridge so i can keep an eye on it if something goes wrong

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    Rated 2 out of 5 stars

    One door slams the other you have to push shut

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator is ok overall. But the freezer drawers store less than my side-by-side did and the refrigerator doors don’t work well. The one with the icemaker slams shut and is going to end up breaking because of it I’m sure. And the right door doesn’t close all the way you have to push it shut. LG says this is normal. If this is normal it’s a stupid design

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    lg refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    for the price the material should have better quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bought again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I owned this refrigerator before and purchased it again. It was a good price and the sales staff was very helpful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very spacious

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the refridgerator, but it makes some noise every couple of days like it's not level.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love the space but doors don't close properly.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The doors were taken off for installation and now one door does not close automatically as it should. I have had the Geek Squad out once, I will be calling them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love LG fridge layouts. Great value. Functional. Looks slick.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    Rated 2 out of 5 stars

    Ice maker stopped working after a year and a month

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this refrigerator last year on August 5 2020 and on September 1 2021 the refrigerator stopped making ice. At first it would make ice but then it wouldn’t drop the ice into the dispenser. Then it completely stopped working and making ice. The refrigerator also makes loud noises which apparently is normal but annoying.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette LG

  • Pros mentioned:
    Size

    Rated 3 out of 5 stars

    LGRefrigerator-27.8 CU. Ft.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit was as stated in the advertisement. It is very large.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to organize items!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far we are pleased with our LG Refrigerator. We hope it will last us a long time . Our Kitchen Aid had several new parts from the very beginning and after 7 years we were not going to put any more money into it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Oops

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit in the house after removing the handles. Missed the fact that you can't open the crisper drawer without opening both refrig doors

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    my new thing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the first few days it did not make ice. finally it began to work. we like the new fridge. our previous lg fridge could adjust the shelves much easier. but we will adjust to that.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Frig

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like most aspects of this frig, the 1 drawer freezer would have worked better for us. Also having to open both frig doors to pull out the glide n slide drawer is annoying.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    meets our needs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LG french door refrig/double freezer drawer needs our needs for the most part. The shelf configuration is not the most flexible, but making it work for us!

    I would recommend this to a friend