Customer Ratings & Reviews
- Model:
- LMXS28626D
- SKU:
- 5968401
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the 27.8 Cu. Ft. 4-Door French Door Smart Refrigerator with Smart Cooling System for its ample storage space and overall performance. Many appreciate its size, quiet operation, and effective temperature control. However, some customers have expressed concerns regarding the ice maker's performance and the door design.
This summary was generated by AI based on customer reviews.
We liked the Refrigerator.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We liked the Refrigerator so far. Not yet started to using Wifi Feature.
I would recommend this to a friendGreat appliances
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brad went all out to help us get what we wanted. He is a great employee.
I would recommend this to a friendReserving Judgment...currently not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First Fridge did not fit due to cord impacting depth, second fridge made unacceptable noise, 3rd fridge is on loan and water dispenser does not work, Final fridge on order OOS and now delayed til March. The experience has NOT been good on a $2k appliance with high quality expected. It can only get better. The 2 rating is driven by good customer service from Best Buy. Otherwise it would be a 0.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your feedback! If there is anything we can assist you with when you get your final refrigerator please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you to assist you further. ^EJ
Alan T
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do NOT Buy this model. Run Away! We have this models predecessor. Which was a very good for us for almost 6 years. Only 2 issues with it. 1) Th black stainless front started rubbing off. 2) The tubing and wiring inside the of fridge wall were poor engineered and LG factory rep could not fix it with out cutting open the front door and left side of the unit. (I am sure that would have made for a nice look) haha . For the price of this refrigerator is this unit is crap. (sorry for using a slang term). About this Gem - All 4 door take way too much effort to close. The inside drawers are extremely thin and are slid poorly. Pray for us. My wife and I are hoping it lasts 3 year. By then we need change out the rest of the kitchen appliances . Happy shopping.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate all feedback. Thank you for sharing this with us and the rest of the community. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction, so this will be considered for our continuous improvement. -Cazz
Pretty cool
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everybody in the house love it..I'd recommend this product to my friends.
I would recommend this to a friendAwesome Fridge!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator exceeded my expectations and I got a great deal!!
I would recommend this to a friendGrey must be the new black.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The body of this refrigerator is black but the doors are not. No time were we ever told that black stainless steel is not black. The actual unit is fine but our disappointment is not.
No, I would not recommend this to a friendGreat Fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge cool features just the upgrade I wanted
I would recommend this to a friendGreat job purchasing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installation crew did a great job, very friendly and informative!
I would recommend this to a friendGreat organization
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My refrigerator is now well organized and it looks great in my kitchen.
I would recommend this to a friendExcellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality product. Happy with this purchase
I would recommend this to a friendBright and beautiful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The lighting makes it SSI easy to see the food and the dirt!
I would recommend this to a friendGreat Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We really like this refrigerator. It is very well made.
I would recommend this to a friendAvoid LG
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Apparently, Best Buy just informed me that this refrigerator has a one-year warranty. It started leaking from the front door, where the ice maker is, about 18 months after purchasing it. Apparently, this is a very popular problem, without an easy solution. We've spent hours trying to assess and fix it. Bought an LG stove at the same time which is also starting to have issues. I don't know if there are any quality brands out there, but I would avoid LG at all costs.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Best fridge EVER!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love everything about it! The double freezer doors are excellent!
I would recommend this to a friendReplaced 2 times waiting on a 3rd
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought original less than a month ago and waiting on a third new one to be delivered due to the water not dispensing but making ice. Prettt sad a brand new fridge doesnt work two times in a row. Guess I will find out if third times a charm.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Ally. Thank you for sharing your experience with us. We understand your concern about receiving an LG Refrigerator (LMXS28626S) model that isn’t working properly, especially after multiple attempts to resolve the issue. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
As a troubleshooting step, we recommend checking the water line connection to ensure it's fully secured and not kinked, which could potentially affect the water flow. For more help, you may visit https://www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-dispenser-issues--20150177934291. However, we understand that you’ve already received multiple units, so we’d like to ensure this gets fully resolved for you.
Please send us a private message on social media @LGUSSupport, and our team will be happy to investigate the situation further and explore possible solutions. We’re confident we can get this sorted for you once and for all. ^Juvy
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice fridge and spacious hard to keep full with 3 kids
I would recommend this to a friendGreat quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is awesome love the attention to detail inside
I would recommend this to a friendCame with a dent in the Front door
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product came with a dent in the right door and I returned it for that reason. They delivered me a new one, and I removed two weeks ago the paper has attached to the door and I realized the new one has a dent too, but it was very well hidden under the paper…. I am very disappointed about that, other than that I am happy with the product.
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Door design
Disappointed member.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door alignment springs missing. So far no sign of them.should never have accepted shipment.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette