Customer Ratings & Reviews
- Model:
- LMXS28626D
- SKU:
- 5968401
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the 27.8 Cu. Ft. 4-Door French Door Smart Refrigerator with Smart Cooling System for its ample storage space and overall performance. Many appreciate its size, quiet operation, and effective temperature control. However, some customers have expressed concerns regarding the ice maker's performance and the door design.
This summary was generated by AI based on customer reviews.
Lg refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome ,except ice maker , makes small amount of ice
I would recommend this to a friendGreat value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Functional, well-designed ice-maker/H2O, attractive
I would recommend this to a friendNot happy at all
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received different item after they change the delivery date 3 times,I went to the and spoke to store manager she were so rude and said that nothing she can do about that
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, HiraA. Thank you for sharing your experience with us. We understand your inquiry regarding receiving a different item than the LMXS28626S refrigerator you ordered and the issues you've encountered with delivery and in-store assistance. Your feedback is important, and we'd like to assist you further. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions.
https://www.bestbuy.com/site/lg-27-8-cu-ft-4-door-french-door-smart-refrigerator-with-smart-cooling-system-stainless-steel/5968400.p?skuId=5968400
We appreciate your patience. —Renzo
Love this refrigerator!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We can actually see all the food in our refrigerator!
I would recommend this to a friendComplete failure on Day 2
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cooled down alright the first day. Fridge is set to 36, freezer to 0. Freezer hovered around zero, fridge around 39. Not great, so turned it down to 34 if it's going to run hot. The next day, temperature crept up through the day, stabilizing at 55 degrees in a 72 degree environment. The freezer thawed. Tried the diagnostics app, which reports everything is perfect while my food spoils. Ordered online, but phone system is overwhelmed and web chat says I have to go to the store tomorrow to discuss my options. Looks like I'll be going a second week without a fridge in a pandemic.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Ice Machine is excellent. Very quiet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent refrigerator. Ice machine works great!!!
I would recommend this to a friendSuperior storage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the brightness in the fridge and top freezer.
I would recommend this to a friendDisappointed
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator is far from print proof. Also, stopped cooling after 6 months of use. Ordered in January, but got it delivered in April. I saw some bad reviews but decided to take a chance. I requested reimbursement from LG and will try another refrigerator.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Not cooling
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Storage capacity is great, but temperature inside stayed at 42 degrees even though it was set at 33 degrees, factory setting is 37 degrees. Also, the water from the dispenser had a moldy aftertaste. Flushing out did not help. Could not recommend.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Douglas. Thank you for sharing your experience with the LG Refrigerator (LMXS28626S) model. We appreciate your feedback and understand how concerning it can be when the temperature doesn’t meet your settings, and when water quality is an issue.
For the temperature, we recommend checking the door seals to ensure they are airtight and that there’s nothing blocking the vents inside. If the issue persists, adjusting the temperature settings slightly might help, but it’s important to consult the user manual for troubleshooting steps.
Regarding the moldy aftertaste, it could be helpful to replace the water filter if you haven’t already, as a new filter can often resolve taste issues. Additionally, regularly flushing the system can help maintain water quality.
If you continue to have concerns or need further assistance, please send us a private message on social media @LGUSSupport. Our team would be more than happy to help. We appreciate your patience and hope to improve your experience. ^Juvy
Arrived broken
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shortly after Best Buy delivered and installed the refrigerator, an error code appeared on the touch pad, "CF E" looked it up online and it is the fan that helps to draw heat from the compressor. Only fix is to schedule someone to come out. Thought this would be a good product but I guess not.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .That's not good! We're sorry to see that you've run into these issues with your new refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Could not review...broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broken in shipping at some level. Nice looking . Freezer compartments worked perfectly.
I would recommend this to a friend- Cons mentioned:Ice maker performance
Lgfrig
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker puts out minimal ice and constantly gets stuck
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Price deductions after purchasing..
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The price has been dropping daily since my purchase. I feel violated
I would recommend this to a friendOpen box item broken.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Open box item did not work after renting trailer to pick up and return. Should have been treated. Compressor did not turn on and water would not dispensed. Probably a good fridge but do not trust open box items
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, James. Thank you for sharing your feedback about the LG Refrigerator (LMXS28626S) model. We understand about going through the trouble of transporting an open box unit only to find that it wasn't functioning as expected—especially when the compressor doesn’t turn on and the water dispenser doesn’t work. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
If you ever consider giving this model another shot, we’d suggest ensuring the refrigerator sits upright for several hours before plugging it in, especially after transportation, to allow internal fluids to settle. This simple step can often prevent compressor startup issues. Also, make sure the water line is properly connected and the valve is turned on to enable water dispensing.
We’d be happy to help verify functionality or guide you through setup if you decide to try again. Please send us a private message on social media @LGUSSupport and we’ll be ready to assist. ^Juvy
Unimpressed. Left door will slam shut right door h
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in quality of it his fridge. Would not buy again. Doors seem cheap.
No, I would not recommend this to a friend- Cons mentioned:Door design
Door closer is terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The left side door does not close well at all Design failure
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are having trouble with the refrigerator door closing. You can troubleshoot this from the following help library article: http://www.lg.com/us/support/product-help/CT10000021-20150716706237-doors-won't-close Our refrigerator comes with a 1 year warranty that covers parts and labor to ensure any factory defects are taken care of as well as additional parts only warranty for the sealed system parts and compressor. If you are in need of any assistance, have additional questions, or would just like to see our helpful tips, check us out on Twitter @LGUSSupport or you can give us a call at 800-243-0000. ^CP
lg refrig. dissapointment
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Am getting ready to notify the manufacturer- the refrig. is making a noise like a jet on the runway about to take off.terribly dissapointed in this purchase.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Katheryn. Thank you for sharing your experience with your LG Refrigerator (LMXS28626S) model. We understand how disruptive and concerning unusual noises can be, especially when it affects your peace at home. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
Loud sounds may stem from the evaporator fan or compressor. Try ensuring the refrigerator is level and that nothing is touching the fan blades. Also, check the condenser coils for dust buildup, which can increase noise. For more information, visit https://www.lg.com/us/support/help-library/lg-refrigerator-common-noises-from-an-lg-refrigerator--20150292153479.
We're here to help! Message us on social media @LGUSSupport, and our team will assist you. Thanks for your patience and for choosing LG! ^Juvy
BIG Fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks nice. But there’s not enough room for taller items. And ice ALWAYS ends up on the floor when using the ice maker.
No, I would not recommend this to a friendDisappointed but still optimistic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently got an email that my refrigerator is out of stock. I am VERY VERY disappointed due to the fact that we purchased it back in 8/29/2020 for a due date of early/mid December. We purchased the unit early due to the fact that we wanted a refrigerator once we moved in into our new home. Now we will be in our new home for two weeks without a refrigerator. I was going to also purchase a OLED TV, and also a washer and dryer from bestbuy but I dont think I can count on them on coming thru. We ordered the unit almost four months in advance and now we are having a updated email that we are out of stock and that 'possibly' we'll have it a week or two after we move in. This is the reason why we purchased it four month in advanced. Chad/Anne
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry for the delayed availability of products. We are working as quickly as possible to make our products available. We appreciate your commitment to the LG brand. Please bear with us as we navigate uncharted waters to resolve the delay. Again, we apologize for the delay and any inconvenience it has caused. ^Venette
Not to happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not to happy with the freg & dishwasher Don’t dry
No, I would not recommend this to a friend