Customer Ratings & Reviews
- Model:
- LMXS28626D
- SKU:
- 5968401
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the 27.8 Cu. Ft. 4-Door French Door Smart Refrigerator with Smart Cooling System for its ample storage space and overall performance. Many appreciate its size, quiet operation, and effective temperature control. However, some customers have expressed concerns regarding the ice maker's performance and the door design.
This summary was generated by AI based on customer reviews.
Bad water
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just terrible , 4 gallons later water still tastes like chemicals and plastic ,
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey, Eliza! Bad tasting water definitely isn't okay, and it'll be our pleasure to help. We've attached a link with more info below, and if the steps there don't help, please be sure to call us at 800-243-0000! https://www.lg.com/us/support/help-library/water-or-ice-tastessmells-bad-CT10000021-1337887827042 ^Ian
Lg refrigerator quality
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am really disappointed with this Lg Product 3 months ago stop making ice ill contact lg they send a tech the compresor was damaged the change it but the sound of the new one is very bad we could here it from the other rooms
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
love the refrigerator but the customer service NOT
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.customer service was terrible!! 1st one didn't work
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear you were not happy with the customer service you received. If you're still experiencing issues, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Bad cooling
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cooling system is not working properly so we have to have a refrigerator
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for communicating with us. We understand your concern about the cooling issues with your LG Refrigerator (LMXS28626D) model. We strive to provide high-quality products that exceed our customer's needs. Here are some troubleshooting steps you can try: Ensure that the temperature settings are correctly adjusted. The recommended temperature for the refrigerator compartment is around 37°F (3°C) and for the freezer is 0°F (-18°C). Make sure that the vents inside the refrigerator are not blocked, as this can affect airflow and cooling efficiency. For more help, visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371. For further assistance or if you have additional questions, please send us a private message on social media @LGUSSupport. We're here to help ensure you have a positive experience with our products. ^Juvy
Don’t do it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Totally disappointed! Water line hooked up incorrectly and water leaked in the basement and ruined my treadmill and nobody is doing anything. This is ridiculous. I would never buy anything here!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Total Tech Mess!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this LG - 27.8 4 model on June 4, 2022. Twice delivered damaged. This has been a nightmare. Horrible Best Buy Total Tech Service with no accountability.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to learn that you experienced damage from delivery. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we will research this further. Thanks. ^Jennifer
Fridge had a dent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am not able to enjoy my new refrigerator because it had a dent in the door. Delivery men spotted the dent and immediately loaded the refrigerator back on the truck. My new refrigerator will be delivered next week. Hopefully the next one will be dent free!
I would recommend this to a friendBrand response from LGAnswers
Posted .We apologize the unit received was damaged. Should you need assistance, do not hesitate to connect with us directly via Twitter @LGUSSupport or Facebook www.Facebook.com/LGSupportUSA ^CP
Horrible!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker & refrigerator has broken down 2 times in last 2 years & getting it repaired is a HORRIBLE experience with LG. Please DONOT buy it.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Fanaa. Thank you for sharing your experience with the LG Refrigerator (LMXS28626S) model. We understand your concern about dealing with repeated breakdowns and poor repair experiences, especially after investing in a product. We strive to provide reliable, high-quality products exceeding our customer's needs and expectations. If you’re still facing issues, we recommend reaching out to our support team directly so we can assist you in getting the necessary repairs and address any concerns. Your satisfaction is important to us, and we want to ensure you receive the support you deserve.
Please send us a private message on social media @LGUSSupport, and our team will be more than happy to help. We appreciate your patience. ^Juvy
Poor Quality
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality. Exactly 2 years the refrigerant is not cooling and is not making ice anymore. Not worth of your money!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Defective from the start
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Install team was terrible. Unit beeps every 15 minutes. Defective circuit board per the follow up team. Unit will be replaced after two weeks.
No, I would not recommend this to a friendStopped working
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately after a few days the fridge displayed an error code and stopped working. Returned for an alternate LG model.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that you had a problem with your LG fridge.We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction.We apologize for any inconvenience this caused. ^Venette
Absolute junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are delivering the 3rd exact model next week. I am definitely canceling and picking a different model. First one did not work at all, the 2nd has a door/hinge defect.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi and thank you for reaching out. I hate to hear you have had these issues with your refrigerator! This is definitely not what we expect from our products. Please follow the link below so we can make this right for you. https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=WEB&agent=4666132
What Refrigerator?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I DON’T HAVE MY REFRIGERATOR YET TO REVIEW. DO YOU EVER CHECK YOUR RECORDS? ARE YOU EVER GOING YO DELIVER IT?
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Noisy roaring fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even a month old And already making very loud tractor noises Which stop when you open door... love the open French doors, hate the freezer drawers
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Returned it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned the unit. Could not get it below 41 degrees.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of this LG refrigerator. I am sorry to hear that it wouldn't cool properly and that you had to return it. Your feedback is very important to us and will be shared with our product team. If you decide to give LG appliances another try and have concerns or questions, you can contact our Customer Support by any of the below options: Phone: 1-800-243-0000 LiveChat: https://www.lg.com/us/support/chatbot Email: https://www.lg.com/us/support/email-appointment Facebook Messenger: https://www.facebook.com/LGUSA/ Twitter: @LGUSSupport The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Help get my fridge sooner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not gotten my new fridge yet. It ia not even scheduled to arrive until 12/5.
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Don't buy LG
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible product, lots of issues since the beginning
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Not recovered the promo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The salesman in Yakima Washington is very bad beast buy
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Bad Delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not believe what the delivery people did to it...
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Chuck. Thank you for sharing your experience with the LG Refrigerator (LMXS28626S) model. We understand how upsetting it can be when delivery doesn't go as expected, especially with such a significant purchase.
If the unit was damaged during delivery, we recommend reaching out to Best Buy customer service at 888-237-8289 or the delivery service to report the issue. They should be able to assist you with a resolution, whether it's a replacement or repair.
If you have any further questions or need assistance, please send us a private message on social media @LGUSSupport. We're here to help and want to ensure you get the support you need! Thank you for your understanding. ^Juvy
- Pros mentioned:Noise level
Excellent product and customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery and set-up of this refrigerator was timely and carefully done, but the refrigerator developed a loud vibration noise after two days. It took some convincing on the phone, but LG scheduled a tech visit to our home to investigate. The tech noticed a stabilizer (one of the "feet" that is used primarily to level the unit) that would not deploy correctly and advised us that the stabilizers had a role in noise control He also noticed that the stabilizer could have been bent in shipping or on installation, in which case repair might not be possible and would not be covered by LG under warranty. Fortunately, Best Buy offered to swap the unit out for a new one, since the noise developed only two days after the unit was delivered. Unfortunately, they were out of stock on this unit and a new one could not be ordered for some time. Best Buy agreed to hold open their offer to swap ours out for as long as it took to get a new one. Although we had been feeling uncomfortable in light of our experience, we felt more comfortable now. If the LG tech could not fix our refrigerator, we'd simply request that Best Buy swap it out with a new one, and we'd keep the unit we had until a new one came in. If the LG tech could fix it, we'd advise Best Buy that we didn't need a new one. Fortunately for us, the LG tech was able to fix the unit (he observed a true manufacturing defect) and make it very quiet. We believe our experience was especially satisfying since it not only illustrated the quality of the buying and delivery experience, but also how effectively Best Buy and LG dealt with a problem when it developed. We're happy to recommend this product.
I would recommend this to a friend