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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1939 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers express satisfaction with the refrigerator's ample storage space, overall performance, reasonable size, quiet operation, and effective temperature control. However, some customers have reported issues with the ice maker's performance. Additionally, a few customers have noted concerns about the door design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 92 Showing 1,821-1,840 of 1,939 reviews
  • Rated 5 out of 5 stars

    Perfect refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This future m fridge is amazing. I love the black stainless, extremely better with fingerprints and its so spacious. The double freezer is prefect for better organization and the controls and wifi abilities makes this a dream to use.

    I would recommend this to a friend
  • Pros mentioned:
    Freezer design

    Rated 5 out of 5 stars

    Great Product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is beautiful. The volume inside is much larger than our old refrigerator. Both have the same outside dimensions. The trays are well designed and the door trays are especially useful. The delivery was so well done, that we were in awe watching them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excited

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome purchase and great buy. Daily astonishment of purchase

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful appliance! Looks so nice in the new kitchen! Lots of space. Competitive price with other leading retailers. Great customer service from Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Freezer design

    Rated 4 out of 5 stars

    Love the space

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this refrigerator to replace a side-by-side one that I had. This one gave me a lot more storage space then the side-by-side. Love the double freezer draws.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Frig

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator, a lot of room for all my fresh and frozen foods. Spacious, looks great in my kitchen and it was delivered and installed in 15 minutes!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brand new we just got it a month ago, but so far it seems a perfect choice! We hope it will last like the old one.

    I would recommend this to a friend
  • Pros mentioned:
    Freezer design

    Rated 5 out of 5 stars

    Great fridge! Good looking too.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely happy with my purchase. Much better than my previous fridge. A lot of space. The dual freezer drawers are roomie and allows me to access and store items with easy access.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Delivery workers

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item is fine but we got suprised when the workers who delivery item not able to set it up! I set it up by a compony i also moved empty boxes wich is them job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator LMXS28626S

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good fridge, lots of space, lots of pros. Have had it for 7 months now and the cons are the ice maker. Ice is constantly getting stuck if you don't use it all the time and it is petty small compared to my old one. The flapper between the french doors to make them seal automatically broke and had to have it replaced under warranty. This is something to look out for because I did not know it for some time before I noticed it. LG warranty makes you call a service provider in the area after getting off the phone with them and according to the service provider the dispatch sometimes does not come through and you have to call LG back. Other than that, no problems yet and hopefully this is helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Excellent model

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good model , it’s not making any noise, it’s making ice cubs quickly. It would be better if we have lights for freezer racks

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    DISAPPOINTED

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Barely a year after purchasing this model, we had to have the compressor replaced. Unfortunately, it like we’re going to have to replace it again. If you want to avoid unnecessary stress, buy a different refrigerator.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for providing us with valuable feedback. We apologize that you had such an experience with your LG - 27.8 Cu. Ft. 4-Door French Door Smart Refrigerator with Smart Cooling System - Stainless steel. This will be considered for our continuous improvement. Please feel free to send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to assist you with this. ^James. LG

  • Pros mentioned:
    Freezer design

    Rated 5 out of 5 stars

    Pretty darn awesome,

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned and they sent me another one this fridge is amazing! it is pretty and completes my home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Whirlpool

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like a lot . The only thing that could be different is the size of the ice maker. It takes up a lot of room inside. But you don’t run out of ice sooo I’m ok with it .

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    VERY HAPPY WITH THIS FRIDGE!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Fridge; great service; great delivery & installation

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its exactly what we want and great product, it fits perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fridge is great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge, quick install! The installation folks were amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the refrigerator and the delivery was done in a timely manner.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Looks a good but too many issues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 1 1/2 years had to replace the compressor (Warranty) but now 4 years later same thing but now I have to pay labor $700 but tech will not just replace compressor also needs filters and evaporator. So like $1,200 to repair. Might as well buy a new one. Looks good and all but too many issues.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. Thank you for sharing your experience with the LG Refrigerator (LMXS28626S) model. We understand your concern about facing significant repair costs on an appliance that has had recurring issues. We aim to provide high-quality products and exceptional services that exceed our customers' needs. Here are a few steps you might consider: Confirm if any of the additional repair costs (labor, filters, evaporator) can be covered under an extended warranty or service plan. While a new unit might seem like a better investment, comparing the total repair costs to the price of a new refrigerator might help you make an informed decision.

      For further assistance, please send us a private message on social media @LGUSSupport with your contact details and model information. We will review your case and explore possible solutions or support options to help you with this issue. ^Juvy LG

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Procurer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well. aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

    I would recommend this to a friend