Customer Ratings & Reviews

Great fridge, quick install! The installation folks were amazing.

We love the refrigerator and the delivery was done in a timely manner.

Like the fridge, still trying to identify if the water dispenser is slow due to my water pressure or fridge itself. The freezer storage is a bit awkward but has purpose. Find this out prior to purchasing. Aside from that, i do love the fridge and design. I am still very early in the purchase, so will need to verify quality in time to come.

After 1 1/2 years had to replace the compressor (Warranty) but now 4 years later same thing but now I have to pay labor $700 but tech will not just replace compressor also needs filters and evaporator. So like $1,200 to repair. Might as well buy a new one. Looks good and all but too many issues.

It works well. aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

So far the fridge seems to work perfectly. Easy to set up but better screen could have worked well.

DO NOT PURCHASE an LG Appliance. I purchase this refrigerator back in October 2018 and we have had nothing but problems with the ice and water dispenser not working properly. We when almost 6-months with the ice maker not working. We have had a LG repair man at my house 7-times and they have replaced a lot parts. But while I am on hold again (many hours over the last months) with LG again needing repaired again that’s when I decided to let others know not to buy. After the first 4-5 repair visits I asked them for a replacement refrigerator. Now I have been requesting a refund. My wife and I have lost many hours from off work to meet the repair man and being on hold on the phone. When asking for a replacement or refund they make the customer email them copies of the service reports. Unacceptable since they are the ones picking and scheduling the service company. Most of the time the repair man won’t even supply you a copy of the paper work. LG claims they can’t see the service reports. Hard to believe since LG is the one paying them and providing all the parts. I have a LG OLED TV, washer & dryer and haven’t had any problems with them. But this ordeal has left me with no faith in LG for future products.

This refridgerator has been nothing but trouble since we got it. There is a piece on the door that has been a problem and fallen out of place multiple times and completely broken to the point that we have to manually move it to get the door to close properly and cost $150-$250 to fix myself according to the tech that I had come out today due to the fridge/freezer stopping making ice and not cooling properly for the second time in less than a year. The compressor had to be replaced 4.5 years into owning this fridge and then has broken again 6 months later. LG has told me they will cover the parts that need to be replaced but I have to pay for the service even though this is the second time in a year the same part has broken. Terrible customer service, every time you call LG you get the run around and they want you to try pointless trouble shooting with no resolution. Now I'm torn between paying for a new compressor to be put in that they warranty for 10 years but apparently only works for 6 months and buying an entire new fridge/freezer. I have a different LG fridge for the garage and had compressor issues with it as well. Also a headache to get fixed. I do NOT recommend buying any LG refrigerator for the simple fact that they have terrible customer service if there is an issue.

We bought the refrigerator 9/18/2018. It completely died 5/17/2021. No cooling in the fridge and freezer, lost a lot of food because we did not notice it immediately, distracted by the fact that I just came home from open heart surgery. Smells like something has fried on the control board that probably comes from CHINA. Scheduled service through LG hoping that they cover something being that it is less than 3 years old. Using our 15 plus year old refrigerator in the basement while waiting for repair. Nothing lasts like in the old days, before all the power saving electronics crap.

Bought an LG refrigerator Model/LMXS30776S/03 15 months ago. The fridge is clean - modern and looks sharp, however just came back from vacation and found out the compressor gave out. Still under warranty called and had to wait two days for a tech to show up. He is here two minutes and says it's the compressor. He said LG switched to a cheaper manufacture in Mexico from South Korea, and 6 out of 10 compressors coming out of Mexico fail. Now I'm on a waiting list to get a new compressor. He also stated this is the second LG this week with a bad compressor. Went to the LG Headquarters site and posted a comment - sure wish I had gone there before I purchased. Not a single happy customer.....

Compressor design flaw fails early. Difficult to get LG to repair. Not reliable refrigerator. Our son's LG fridge had also trouble.

DO NOT BUY - we have had compressor, mother board, etc replaced 3 times already and LG support is TERRIBLE. 2k refrigerator should not go out within 4 years.

We had to replace our broken refrigerator. This LG was what my wife and I wanted. It is Great she loves the second freezer door.

Do not like the retractable shelf. Accidentally touch it and it retracts. Otherwise, it is a good unit.

BEWARE OF LG REFRIGERATORS!!!!!! The linear compressor is garbage and LG doesn’t care that customers are having MAJOR ISSUES!!!! I have a 2 year old $3,000 unit and it’s garbage. I went out today and spent another $3,000 and customer service says “sorry we are closed. We can’t help you till Monday”. The linear compressors that keep going out are back ordered 7 to 10 business days. Then they’re shipping and installation. You’ll be without a refrigerator for two weeks. This is the worst customer experience I ever had. It will be the biggest mistake you’ll ever make DO NOT BUY ANYTHING WITH THE LINEAR COMPRESSOR!!!!!

I really like this refrigerator. The only thing is I’d like more room for taller items.

Parents got this plus all LG ThinQ appliances and the fridge went out in less than 2 years, best buy total tech says they can’t come fix it until February?! What kind of crap is that?! Ice maker stopped working first now the freezer isn’t freezing and fridge is slowly heating up… this is fantastic. Dont buy LG…

I love the capacity, the design and convenient accessibility.

Purchased this item on Jan 2nd with an appointment for delivery/install setup for Jan 11, the night before I get a text that my appointment is confirmed and have a delivery window of 9am-1pm so I empty my old refrigerator and move my furniture so they can get in. The morning of the 11th I get another text that my order is on the way and a countdown begins for when they will arrive, it gets to 5 mins left then goes dark, nothing. Then it shows cancelled online, I call Best Buy and they said they didn't recieve the item from thier warehouse, why give a text and a countdown to arrival if they don't even have the item??? I've been a Best Buy customer since they started in my area but, now I will never use them again due to incompetence. I threw a bunch of food out and took off time to be home for delivery after they said the day before they were coming, they knew then they didn't have the refrigerator yet let me think they did.

Bought open box. Lasted 3 1/2 years. Unfortunately died this morning. Had to buy a new one.