Customer Ratings & Reviews
- Model:
- LMXS28626D
- SKU:
- 5968401
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the 27.8 Cu. Ft. 4-Door French Door Smart Refrigerator with Smart Cooling System for its ample storage space and overall performance. Many appreciate its size, quiet operation, and effective temperature control. However, some customers have expressed concerns regarding the ice maker's performance and the door design.
This summary was generated by AI based on customer reviews.
Good quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this fridge so far! Good quality and features.
I would recommend this to a friendcompressor crash disaster
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the predecessor of this fridge in April, 2018, and the compressor has been out now for over a week so that the unit does not cool at all. LG had to settle a class action suit over their compressors and is liable for the repair but has blocked my efforts to get it done while not getting me an appointment before January. I have gone to every level of their customer "care," but I still do not have a working refrigerator, nor do I have a workable plan from LG. Look at reviews and on their own Facebook page - this is a common problem, and reports are that they have not corrected it. This should have been a nice refrigerator, but instead it is a nightmare. I will never purchase an LG product again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with your case, however, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will do everything in our power to expedite a resolution for you. Thank you. ^Jennifer
- Cons mentioned:Ice maker performance
Terrible Ice Maker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We just purchased this fridge in January. We love the space & the set up in the fridge section but the ice maker is terrible. I would not recommend this product solely based on that aspect. It does not make ice fast at all. Through the course of a 12 hour period- it won't even fill up the ice hopper. It's very disappointing.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
DO NOT BUY, There is a Class Action Lawsuit!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy LG. The compressor is complete trash and broke in less than 6 years. Off course lasted just long enough to void the labor portion of the warranty. It costs $550 in labor to replace the compressor. WHAT A JOKE.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, David. Thank you for taking the time to share your feedback on the LG Refrigerator (LMXS28626S) model. We're sorry to hear about the compressor failure. We strive to provide reliable, long-lasting products that meet our customer's needs and expectations. We assure you that your feedback has been noted and will be considered as we continuously work towards improving the quality of our products. If you need any assistance, you can reach out to us on social media @LGUSSupport. ^Juvy
never buying lg again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the ice/water dispenser leaked. stopped working after year 1. and now after arpund 5 years it just stopped working one day. hope to get it fixed. but we also bought the dishwasher that messed up after first year. loose cords on door panel. the lg microwave. same thing. power. no power. works whenever it wants. we also went with lg washer and dryer. all top of the line. washer needed parts replaced multiple times. never buying lg again. same issues with samsung years earlier. never again!!! or buy extended warranties for everything becUse youll need them no doubt.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with the LG Refrigerator (LMXS28626D) model. We understand how frustrating it can be to have multiple appliances experience problems, especially after investing in top-of-the-line products. Please know it is not the experience we want for our customers, as we strive to provide reliable and high-quality appliances. We are here to help and would like to ensure your concerns are addressed satisfactorily. Please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Pretty darn awesome,
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned and they sent me another one this fridge is amazing! it is pretty and completes my home.
I would recommend this to a friendStay away from the linear compressor or LC
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased it on April 2018 , it not cooling or freezing anymore on August 2023 LG has a big lawsuit because of this linear compressor, LG will cover everything before 5 years for its faulty refrigerator including food spoil, but after five to ten years they will only cover the compressor, you will have to pay 550 dollars for labor, I will use it as a storage cabinet in my garage,
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for bringing your concern to our attention, as we hate to hear that you are worried about your LG French Door Smart Refrigerator failing so far in the future. No need to worry, as we are always here for you if you need assistance. Your review really matters to us, and we genuinely value your input. It does not go unnoticed. We would also like you to know that if you need us in the future, please private message our LG Social Support team on Facebook or Twitter using the hashtag @LGUSSupport, including the model and serial numbers of the refrigerator. We will be eager to help you! ~Rita
Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product to buy. High quality working. Produce high cooling
I would recommend this to a friend- Cons mentioned:Door design
Rage builds up over time
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you have a wall next to your fridge do not buy this. You’ll discover that you can’t open the door wide enough to open your drawers all of the way. You will go years not being able to easily clean messes. You will lose food at the back of said drawers and find science expereiments gone awry. You will be forced to move the behemoth just to get the drawers out to clean them. This is a giant fridge but there is no efficient use of space. Eventually you’ll find yourself raging inside and hating everytime you have to put groceries away or clean the thing. I promise there are better options. We are replacing with Fisher Paykel and can’t wait for delivery so this monstrosity can go plague some other family. Every frenchdoor fridge you find at big box stores will have this problem. Find a local specialty dealer and save yourself!!!!
No, I would not recommend this to a friend Lg refrigerator not reliable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this refrigerator and two years later, the compressor, the evaporator and the condenser had to be replaced. We were without a fridge more than 3 weeks as only one company handles warranty issues for lg and they are pretty busy fixing lg refrigerators. Never been so disappointed in lg. Will not buy one in the future, also there is a class action suit on the compressor so be aware
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We work continuously to improve the quality of our products and anticipate market demands
that drive customer satisfaction. Your feedback is important to us and your concerns
will be shared with our marketing and product teams. If needed, you can contact our Customer
Support at 800.243.0000 for further assistance.^Venette
- Pros mentioned:Size
Watch out for LG compessors
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is big holds enough for a large family. However after 3 years the compressor is bad a known LG problem as we're finding out. Not happy about this LG should have told owners about a known issue lost a full freezer and fridge
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Jovelyn
I love the design but after have one I am not sure
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the design but after have a similar one for 4 years, seems it is only headache, mine stopped freezing last year I lost everything in the freezer, with guarantee the technician advised if it broke again I had to buy new one, after exactly 1 year I lost all my frozen food again, because refrigerator seems working but freezer stopped. I missed the time that you used to spend a lot money in a product but depreciation of the money used to work in the same proportion, now you pay $2,000.00 average in one refrigerator, it takes 2 years to pay and you enjoy it for 1 to 2 more years. :( not sure if my luck is upside down or if the product was meant to have short durability.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with your case, however, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will do everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Not sure I'll trust LG again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was good until it died less than 5 years later. Last house was more than 9 years old when I sold the house and fridge was still going strong.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Refrigerator (LMXS28626D) model. We understand your concern about an appliance failing earlier than expected, especially when you’ve had better experiences in the past. We strive to provide durable, reliable, high-quality products exceeding our customer's needs. To address the situation, we recommend checking if the refrigerator is getting power, and ensure that the circuit breaker hasn't tripped. If it still doesn’t power on, it might be worth contacting a service technician to diagnose the issue further.
Please send us a private message on social media @LGUSSupport so we can help you explore potential solutions. We appreciate your understanding and want to ensure a better experience moving forward. ^Juvy
Don't buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Initially, we loved this refrigerator. After 4 years the compressor went and had to be replaced. LG sent out a serviceman to fix it. 1.2 year later and no longer under warranty the compressor went again along with some other parts. Total bill with taxes was $1,163. LG covered $380 of the bill for the new compressor. I am so sorry that we bought this refrigerator. Looks great, roomy, but not reliable!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jolly
LG Compressor Issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought not this model but model #5258309, about 3 years ago on 8/4/2018. 4 months after my extended warranty expired the compressor broke, got it exchanged on 12/10/21, and now 4/22/22, 4 months after the compressor broke again. The first one was covered by the compressor warranty, but I had to pay for the service and all the spoiled food. Now waiting on the second one to see how much it will cost, This refrigerator is practically new, and it has blown the compressor 2 times in 3 1/2 years. I'm afraid to fix it and in a couple of months the same thing happen again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Based on the numerous issues that you have experienced your frustration is understandable. We would like to gather more information from you to help resolve. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info along with a detailed description of the issues so that we can work towards a resolution. Thank you. ^Jennifer
Only lasted 4 years!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If i could give this zero stars, I would. I liked the fridge a lot until it stopped cooling. Turns out that it was leaking within the walls of the fridge and it cannot be fixed! I expect major appliances to last 4x that long. The old overflow fridge we keep in the garage is 23 years old. I am pretty disgusted and wil never buy an LG fridge again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, JBinLA. We highly appreciate your honest feedback regarding your experience on your LG Refrigerator (LMXS28626S) model. We understand how disappointing it is when an appliance does not meet your expectations, especially when it comes to its lifespan. At LG, we strive to provide high-quality products that last. We value your business and want to regain your trust. Please visit this link for basic troubleshooting in regards of leaking issue of your LG unit: https://www.lg.com/us/support/help-library/lg-refrigerator-how-to-troubleshoot-a-leak-inside-the-fridge-CT10000021-1337885189181#. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Stay away from LG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If i could give zero stars, I would. After 4 years, my fridge crapped out. Had the fans and circuit board replaced. Worked for a day and then broke again. When people say that LG has become garbage in the recent years... BELIEVE THEM!!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Abigail. Thank you for sharing your feedback with us. We understand your concern about the LG Refrigerator (LMXS28626S) model that broke again after the repairs. We strive to provide high-quality products and excellent services that exceed our customer's needs. As a first step, we recommend checking the temperature settings to ensure they are set correctly, which can impact the fridge's performance. As a first step, we recommend checking the temperature settings to ensure they are set correctly, as this can affect the fridge's performance.
Please reach out to us via private message on social media @LGUSSupport, and our team will be more than happy to assist you further. We’re here to explore the best solutions together. Your satisfaction is our priority. ^Juvy
Looks great, don't be fooled!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the most expensive refrigerator I've ever owned and the only one on which I've had to make 2 service calls! It's only 5 years old and now the freezer has stopped working. Naturally it's out of manufacturer's warranty. LG won't even come and look at it until I pay over $600. I found a local person and am having him take a look. If the repair is too costly, I'll just buy a DIFFERENT brand!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Lexy. Thank you for sharing your experience with the LG Refrigerator (LMXS28626S) model. We understand your concern about facing multiple service issues with a high-end appliance, especially when it’s out of warranty. We strive to provide reliable, high-quality products and excellent services to ensure a smooth experience. Since your freezer has stopped working, it’s good that you’re exploring local repair options. For future reference, LG does offer extended service plans that might cover repairs beyond the standard warranty period.
If you need further assistance or have questions about potential repair solutions, please send us a private message on social media @LGUSSupport with your purchase details. Our team can provide support and guidance to help with ongoing issues.
We appreciate your feedback and are here to assist with any needs. ^Juvy
LG's longevity is highly suspect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this fridge Sep 2018. The compressor just failed this week, about a month after the warranty expired. We previously owned both Whirlpool and Samsung fridges for many years with zero problems. Although the cosmetics of this fridge are nice, having a $1300 part fail after only 3 years totally offsets other benefits and has made me completely regret going with LG. Buyer beware of LG's longevity!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Ice maker performance
Unhappy customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not one to complain, but here we are... I've had this fridge for 3 years and 1 month and the ice maker is busted. While it will make ice, it drips a ton of water. So much so, that we have to turn off the ice maker as it will cause a large puddle on the floor. OF COURSE, this happened one month after having purchased the three year warranty. After talking to a BestBuy rep, he told me to not use the ice maker and that there isn't anything they can do. So, you spend $3k and the ice maker doesn't work after 3 years... Buyer beware
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette