Customer Ratings & Reviews
- Model:
- LMXS28626D
- SKU:
- 5968401
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the 27.8 Cu. Ft. 4-Door French Door Smart Refrigerator with Smart Cooling System for its ample storage space and overall performance. Many appreciate its size, quiet operation, and effective temperature control. However, some customers have expressed concerns regarding the ice maker's performance and the door design.
This summary was generated by AI based on customer reviews.
LG FAULTY REFRIGERATORS!!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DON’T BUY LG REFRIGERATORS! YOU WILL REGRET IT IN JUST A FEW YEARS! THE COMPRESSOR Will FAIL. YOU WILL LOSE THE CONTENT. YOU BE OFFERED $200. CHECK OUT THE CLASS ACTION LAWSUITS AND SEE FOR YOURSELF. MAKE SURE YOU KEEP YOUR RECEIPTS. MAKE SURE YOU GET A RECEIPT, ESPECIALLY IF PURCHASE ON LINE.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your feedback regarding the LG Refrigerator (LMXS28626D) model. We regret the inconvenience and frustration you have experienced with the compressor issue. Your feedback is valuable to us, and we understand the importance of reliable and durable appliances.
We are actively working to address any concerns related to the performance and reliability of our refrigerators, and we take your comments seriously. We assure you that this is not the standard of quality we strive to deliver.
If there's anything we can do to further assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
- Cons mentioned:Ice maker performance
Water dispenser will not stop; Frost issue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this LG model in December 2017 and have experienced multiple issues in less than 2 years. 1. In door water dispenser would not stop, water leak all over the kitchen floor. This happened less than 6 months after purchase 2. LG sent local technician to replace the door with the water/ice dispenser, the repleaced door is now having the following issues: water dispenser leaking water again, door does not close tightly causing noticeable buzzing noise. 3. Ice and frost build up in the bottom freezer drawer
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to see that you've had multiple issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
LG what a shame.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy this piece of junk unless you want to have to buy a new one after 4 yrs its nice and shiney but really a piece of junk. dont be fooled and LG does not stand by the products they will take your credit card info put a $600 hold on it before they even come out to repair it what a joke.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, AsafB. We appreciate the time you committed in providing us with constructive feedback on your LG Refrigerator (LMXS28626S) model. We understand your frustration and disappointment with the performance of the refrigerator after just four years. Your feedback is crucial to us as it helps us identify areas for improvement. For help and guidance, please visit this link: https://www.lg.com/us/support/help-library. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
- Cons mentioned:Ice maker performance
Don’t buy; only last 8 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy; only last 8 years; problem from the get go. First was the ice maker, motor, evaporator motor assembly and it’s not worth fixing all the breakdown with the evaporator motor assembly per C&T Appliance Repair (Collin Tucker)
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Rosita. Thank you for sharing your experience with the LG Refrigerator (LMXS28626S) model. We're sorry to hear about the challenges you've experienced with your unit. We aim to provide reliable, high-quality products that meet our customer's needs and expectations. We take your feedback seriously and will use it to improve our products and services in the future.
If there's anything we can do to assist you further, please reach out to us on social media @LGUSSupport for assistance. ^Juvy
Doesn't last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At 2 years old had to have the ice maker replaced, and now at 6 years old they are replacing the compressor. Repairman said there is a parts shortage because of how many of these they are doing nation wide. 7 to 10 days to get parts. Just another poor quality foreign made product. I also have an LG washer and dryer, had to have transmission replaced on washer.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey Mathew, thank you for your review. I hate to hear of the inconvenience caused to you due to your refrigerator malfunctioning and I would love to help out. If you will, click the link pasted below for additional assistance. https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=WEB&agent=4581099 ^TH
LG French door refrigerator with window.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LG 4 door refrigerator- looked great in the store but after 3 years the cooling system went out and we lost several hundred dollars of food. LG knows there is a problem with this part so they warranty it for ten years, but not the expensive labor. Two years later the same part went bad. We will be replacing this refrigerator after 5 years and 6 months. DO NOT BUY THIS REFRIGERATOR!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Refrigerator (LMXS28626S) model. We understand your concern about facing significant issues with your appliance, especially after such a short period of time. Losing food and dealing with costly repairs is certainly not what we want for our customers.
It’s unfortunate that you’ve experienced repeated problems with the cooling system. While the warranty on parts is helpful, we recognize that labor costs can add up quickly. We appreciate your feedback, and it’s crucial for us to know about these experiences to improve our products and services.
If you have any further concerns or need assistance, please reach out to us via private message on social media @LGUSSupport. We're here to help and explore any options available to you. Thank you for your patience, and we hope to assist you soon. ^Juvy
quit working in 2 year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in Nov 2018, In 2 years, I have to call technician twice, first time, the evaporator fan motor went bad and had to pay everything from my pocket and now the compressor quit working. I called LG and their authorized seller and they don't know when the new compressor will be available. Very disappointed with all my LG products
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing that you had this problem with your unit. I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Worked fine for 6 years, then died
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge worked fine for 6 years and then simply broke down and could not be repaired - a real lemon. Not what you'd expect for an appliance of that cost, from a manufacturer with a good reputation! We purchased the fridge 6 years ago for $2099 and were very satisfied with it. However a few days ago it just stopped working. After a 2 hour examination, a repairman determined there was an internal leak of the coolant, freon, that was unrepairable. (The unite was unmoved from its original location and had not suffered any damage). Best Buy told me to contact the manufacturer; LG offered a 15% discount off a new LG fridge purchased on their website. A $2099 fridge should not stop working after 6 years!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for reaching us. I'm deeply sorry to hear that your LG LMXS28626S refrigerator broke down after 6 years of faithful service. I can only imagine how frustrating it must be to have invested in a high-quality appliance like ours and have it suddenly fail without warning.
First and foremost, I want to acknowledge your disappointment and frustration with the situation. It's unacceptable that our product didn't meet your expectations, especially considering its price point and your trust in our brand. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Regret Purchasing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY this refrigerator. We purchased new in April of 2018. This review is April of 2021. Just over 3 years old and there is an issue w/ the sealed system, so unless we want to spend $100s of dollars to have the issue addressed and fixed we have to purchase a new refrigerator. The repair man advised against fixing as there are so many other items that go out on this refrigerator.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Ice maker performance
No go
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We only had this fridge for 2 years and the freezer already gave out. It only cools to the temperature of the refrigerator. The ice maker also stopped working on us.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, Candace. Thank you for sharing your feedback. It’s concerning to hear that your LMXS28626D experienced issues with the freezer and ice maker after just two years. We understand how inconvenient this must be. Please send us a private message on social media @LGUSSupport, and our team will be happy to delve into these issues and assist you further. We appreciate your patience and value your feedback. —Junel
- Cons mentioned:Ice maker performance
Terrible Water Dispenser
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The water dispenser does not work. Called the repair people and they refuse to fix it. They blamed my water pressure. So I got a plumber in, and there's nothing wrong with my water pressure. Thanks for nothing LG! $2,000 not well spent. Worst purchase I have ever made.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .What you have described is far from what we expect. We would be more than happy to look into this issue for you. Our support team is available via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Short life product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Crap. loud compressor. repaired 2 times in 3 years. Both times freezer and icemaker simply stopped.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Based on the numerous issues that you have experienced your frustration is understandable. We would like to gather more information from you to help resolve. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info along with a detailed description of the issues so that we can work towards a resolution. Thank you. ^Jennifer
Very noisy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator is very loud. The technicians who have looked at my fridge say all fridges are this loud, but I haven't heard any other fridges that are this loud. They also replaced the compressor without giving me a solid reason why. I'd try a different manufacturer... The noise is super annoying in a great room.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Ice maker performance
Super Sucky Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY!!! Bought in January of 2020 and the ice machine wouldn’t work within 2 years. Got the ice machine fixed and the. The fridge portion quit working the following year. $3k and in 3 years I’m already replacing it. RUN! side note LG customer is a JOKE!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having an issue with your LG 4-Door French Door Refrigerator! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai.
Do not buy this product unless you want problems.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke within two years. We were weeks without a refrigerator. Compressor stopped working. Had to throw out most of the food ($300 worth). Repairman is still waiting on the part to be released from LG. Horrible service. Will never buy another LG product. Do yourself a favor, call any repair shop and ask them what they think of LG products.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to see what we're able to do to assist. Thanks. ^Nikki
Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Water dispenser does not produce cold water otherwise no problems with this new purchase
I would recommend this to a friendDelivery service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this for deliver. They came and said, it won't fit through the door so we offered to take the door out but before we can do this, the driver said, we don't have time as we have many other orders and just left.I was very disappointed in the delivery service as we were in urgent need of this.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the delivery of your LG Refrigerator (LMXS28626S) model. We understand your concern about the installation issues you experienced with the delivery team. We strive to provide exceptional services and ensure a smooth experience. We recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. If you haven't done so already, please reach out to us @LGUSSupport through private message on social media, and we’ll work with you to address this delivery issue and ensure you get the service you deserve. ^Juvy
$2000 Refrigerator dead in 1 year!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this fancy looking thing thinking it would last more than a year. I was mistaken! Compressor gave out within 11 months. Had repair guy replace the compressor 4 times!!!! Every time a new one was installed, the unit died 4 days later. If you like to throw your money in the trash, buy this junk.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is definitely not what we expect from our products. I can only image how frustrating it is to have your refrigerator not working within a year of purchase. Please follow the link below so we can make this right for you. https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=WEB&agent=4666132
compresser failed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this refrigerator back in 2017 with the best buy warranty for three years. It stopped cooling 2 days ago. lost all the food in the freezer. Called LG to try and get a repairman out to fix it. They supposedly set up a appointment but I haven't heard from anyone yet. A refrigerator should last longer than 3 years for the price you pay. I'll never buy from LG again !!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry that your unit cannot be repaired in a timelier manner. Understandably this is frustrating, and I am terribly sorry that the issue has not been resolved.For follow up regarding your repair please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
Do NOT buy LG!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great layout but it doesn’t matter if your compressor goes out after 6 years on. $4K refrigerator - will cost $1500 just for labor. I will never buy another LG!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with your LG Refrigerator (LMXS28626S) model. We understand how frustrating it can be to encounter unexpected issues, especially after investing in a high-quality appliance. Please know this is not the level of quality and longevity we strive to deliver. Your feedback is important to us, and we will certainly consider it as we strive to improve our products and services. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We value your loyalty and hope to have the opportunity to regain your trust in the future. ^Juvy