Customer Ratings & Reviews
- Model:
- LMXS28626D
- SKU:
- 5968401
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the 27.8 Cu. Ft. 4-Door French Door Smart Refrigerator with Smart Cooling System for its ample storage space and overall performance. Many appreciate its size, quiet operation, and effective temperature control. However, some customers have expressed concerns regarding the ice maker's performance and the door design.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ice maker performance
LG = Lemon Guaranteed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The water and ice dispenser failed multiple time over the past four years. Then last month the front display went dark. Finally, it released all of its refrigerant the other day. 4 years... $3k... Nightmare. I will never own another LG appliance.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to learn that you have experienced multiple issues with getting this repaired. We would like to gather more information from you to expedite a resolution. However, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info, and a brief description of your complaint and we will research and do everything in our power towards a mutual resolution. Thank you. ^Jennifer
LG stands for Life Garbage Terrible products.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LG refrigerator dies in under 3 1/2 years, don’t waste your money on their products. This is the 3rd LG appliance that failed in infancy and they WONT a stand behind their warranty. So upset and frustrated. Absolute life garbage product, NEVER. Buy their products.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Your warranty for you refrigerator is for 5 years, so you are still in warranty. We would be happy to help you, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
- Cons mentioned:Ice maker performance
Don't buy if you want ice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Persistent problems with the ice maker not making ice and LG customer support is non existent. They obviously know there is a problem but won't do anything about it. They have said several times they will send out a technician but never scheduled anything.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It sounds like we are attempting to locate a company to service the unit. Understandably you are frustrated, and I am terribly sorry that the issue has not been resolved. Because of the delay in being able to provide repair for your unit, there are policies and procedures in place to provide an alternative resolution. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
Buy at your own risk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you have plenty of money to buy or fix this particular model every 4 years or less get if not then look elsewhere
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking this time to communicate with us about your concern. We'd love to get a better understanding of the issue, and what we can do to rectify it. Please send us a private message on Facebook or Twitter using @LGUSSupport, please include your contact info, or call our Customer Service at (800)243-0000 as it'll be our pleasure to assist you further. Thank You. ~Tanisha
They do not provide what they say they provide
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waited 2 weeks for new install of water line and new refrigerator. 3 days before delivery I get a call that they will not be installing waterline and that inorder to have the old fridge moved outside, I have to get on a ladder and remove the doors!! Now I paid xtra for removal of old and install od new. Buyer beware of this company! They do not provide what is promised at sale! I canceled and will be buying all my appliances elsewhere.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kay. Thank you so much for taking the time to share your experience with LG Refrigerator (LMXS28626D) model. We're sorry to hear about the miscommunication regarding the waterline installation and the removal of your old fridge. We aim to provide excellent customer service and ensure a smooth and seamless experience. We will ensure to address this matter internally to rectify any issues and improve our services. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Does not last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Compressor failed after 4 years. $1300 to repair. Currently a class action suit against LG for this model failing
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Christian. Thank you for sharing your feedback on your LG Refrigerator (LMXS28626S) model. We understand your concern about the compressor issue and your difficulties in fixing it. We aim to offer good products and great service to make our customers happy. Your feedback is important to us, and we're always working to improve our products and services. If you need more assistance, you can reach out to us on social media @LGUSSupport. We're here to help explore possible solutions with you. ^Juvy
- Cons mentioned:Ice maker performance
Faulty Ice maker and freezer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible fridge!! A large chuck of plastic fell off the ice maker and dropped into my glass. Ice maker broke at 3 years. Freezer broke at 4 years
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello, We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Vanessa
LG fridge: design is great but not the quality.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We like the design ! However Best Buy is RUBBISH at customer support! It takes hours to get through the Geek Squad Forces. It's already 6 weeks in waiting for them to repair our fridge (dHF error). Agents keeps passing us from one department to another, the protection plan doesn't offer a fridge loaner. So how you are expected to function if BB can't repair the fridge. Now, it's possible they will exchange it, the expected time to produce the paperwork +10 days plus. Really!? now to exchange it to what? No product in stock till next year. So how about giving my money back so i can go to any store to buy a fridge. Afterall what is my protection plan for? Very unhelpful online support. 6 weeks of no fridge and no follow up calls no alternatives are offered. Is it the way to treat your customers? Here is my escalation number to see if anyone responds: # 17364205. How much longer do i need to wait to speak to a supervisor.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it until it the linear compressor died after 6 years. My 5 year warranty I paid for is useless. Apparently, LG has common issues with Linear compressors failing. I have everything LG in my home.. but no more
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Crystal. Thank you for sharing your feedback with us. We understand your concern about the linear compressor failure on your LG Refrigerator (LMXS28626S) model after six years of use. We strive to provide reliable, high-quality products and ensure a smooth and seamless experience. We recommend reaching out to our team via private message on social media @LGUSSupport to explore any potential solutions or repair options available for your situation. We value your continued trust in us, and we hope to resolve this for you soon. ^Juvy
Water Tastes Awful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our landlady bought this new in January. The water has tasted awful and, of course, we cannot use the ice, same issue. First we thought it was the filter, which was replaced, flushed for gallons, and no change in taste. Next the handyman finally came today and we tasted the water from the line to the fridge, which tasted fine. This means that after the water enters the fridge it is picking up a metallic taste inside the fridge that the water filter cannot address. I would not purchase this model ever. The fridge itself is making the water and ice taste awful. Hopefully she can get the unit swapped out, as it is clear that there is a problem, but I Googled this model, and a LOT of people have complained of the same problem. LG says flush he filter, which of course does nothing, and put some baking soda in the freezer LOL! I'm not sure I'd consider this model if I were you!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ ^CP
Compressor lasted 5 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge compressor lasted 5 years so it's not a reliable appliance for over $2000; also, it keeps dropping the wifi so you cannot use the app. :/
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're disappointed that we didn't meet your expectations. We'd like the opportunity to show you just how valued a customer you are to us here. Please reach out to us with the serial number of your unit and a phone number that is associated with your account so that we can help get this resolved quickly with the results that you deserve. This is how you can get our private message via live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: LG Global
Twitter: @LGUSSupport.
https://www.lg.com/us/support/help-library. ~ Tanisha
Mr
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The compressor went out and I need to buy a new one and it’s only 3 years old
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, We hate hearing your unit is not working properly. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you.^Vanessa
Buyer beware!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will NEVER buy another LG product again. If you consider $2,000 plus product should need to be unplugged and defrosted every 2 months normal then go ahead. There is a defect in the processors and a class action lawsuit which is still ongoing. Meanwhile we are stuck with a 9 month old fridge that stops working every every 2 months and needing to move all of our food to another cooler. Don’t do it
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction.If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Don’t buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this item not even 3.5 years ago and went out. Do not recommend this item
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate you sending us your feedback. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information or call our Customer Service at (800)243-0000. Thank you ~Tanisha
LG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After owning this refrigerator for only four years.....it has completely stopped working. LG is no good.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Beware of LG refrigerators
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The compressor just went out on us, and I don't know if we'll be able to wait long enough for LG replace it. We certainly don't have the money to replace the compressor with no guarantee that it will last any longer than the 3.5 years we got out of this one. Is it too much to ask to make a reliable product these days?
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Do NOT buy LG refrigerator!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stop cooling after 4 years of use and 5 rounds of LG official repairs could not fix issue. Living room floor is damaged during repair for welding. They just keep sending different technician to your house although every technician is saying the refrigerator is not repairable anymore.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We deeply regret the negative experience you've encountered. However, At times, our staff might be overwhelmed with requests and volume, making it hard for us to keep up. Please reach out to us again in order to address your concerns effectively. We appreciate the patience it has taken you to bear with us. This is how you can get our private message, live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: LG Global
Twitter: @LGUSSupport.
https://www.lg.com/us/support/help-library. ~Tanisha
Run..do not walk away from buying an LG Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2 years in, had to replace fan motor. Problems with coils icing up & causing water to build up in bottom of fridge & freezer. Repair technician said LG refrigerators are poorly designed and hard to repair.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for bringing this to our attention. I'm sorry to hear about the issues you've encountered with your refrigerator. We apologize for any inconvenience this may have caused you. Your feedback is valuable to us and we will address this matter with our product design team to improve our products in the future. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Can't handle power outages
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this fridge! Couldn't handle power outages - control board failed both times our power went out and came back on. Tech said this is a common issue. First time was covered under warranty, but second time was 3 days outside of extended warranty and they refused to cover even though it was a repeat issue.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with your case, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Venette
Lg is bad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never ever buy lg refrigerator.2 year my lg refrigerator not working.i spent $2500 but now garbage
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Sima. Thank you for sharing your experience with the LG Refrigerator (LMXS28626S) model. We understand your concern about a product that doesn’t meet your expectations, especially after a significant investment. We strive to provide high-quality products that exceed our customer's needs.
To help address the issue, we recommend checking if there are any error codes displayed on the unit. If so, these codes can provide insight into what might be causing the problem. Additionally, trying a reset by unplugging the refrigerator for a few minutes can sometimes resolve temporary issues. You may visit this link for additional help: https://www.lg.com/us/support/help-library/refrigerator-has-no-power--1337808630542.
If you’d like to discuss this further or explore possible solutions, please send us a private message on social media @LGUSSupport. We're here to assist you and work towards a resolution. We appreciate your patience. ^Juvy