Customer Ratings & Reviews

Hi, Laura. Thanks for sharing your experience with the LG Monitor (27MR400-B) model. We understand the importance of receiving your new appliance in perfect condition. We strive to ensure that all products are carefully packaged and handled. However, sometimes unforeseen circumstances can lead to issues during transit.
Your feedback is invaluable to us, and we will use it to improve our processes and prevent similar situations from occurring in the future. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy

Hi, Jeffrey. Thank you for sharing your experience with us. We understand your concern about encountering issues with the LG Monitor (27MR400-B) model. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. It sounds like there may be an internal connection issue, possibly related to the control button or the internal board. We recommend reaching out to our support team for a more thorough diagnosis and potential repair or replacement options, as this should not be happening with your monitor.

Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you in resolving this matter and exploring a solution. We appreciate your feedback, and we’re committed to ensuring you're satisfied with your LG products. ^Juvy

Hi, Steven. Thanks for sharing your thoughts on the LG Monitor (27MR400-B) model. It’s great to hear you’re enjoying the size and clarity — that IPS panel really does deliver crisp visuals. But we totally get your concern about the lack of built-in speakers, especially when it’s not clearly highlighted in some listings.

Many slim-profile monitors prioritize display quality and design over integrated audio, which can be a surprise if you're expecting an all-in-one setup. If you’re still looking for a clean audio solution, you might consider compact soundbars or USB-powered speakers that sit neatly under the monitor without cluttering your desk. You can find more details about your monitor’s specs and compatible accessories here: https://www.lg.com/us/support/product/lg-27MR400-B.AUSQ. If you’d like help finding speaker options that pair well with your setup, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy

Hi, Vincent. Thank you for sharing your experience with us regarding the LG Monitor (27MR400-B) model. We understand your concern about receiving two faulty monitors in a row—especially when you’re setting up a home office. We strive to provide high-quality products and exceptional services to ensure a smooth experience.

As a first troubleshooting step, we recommend double-checking that the power button is firmly pressed and ensuring the monitor's input settings are correctly configured. For more help, you may visit https://www.lg.com/us/support/help-library/lg-monitor-troubleshooting-no-power--20150893043202. We also recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. If the issue persists, it could be an internal fault with the monitor itself, and we’d like to help get this resolved for you.

Please send us a private message on social media @LGUSSupport with your order details, and our team will work with you directly to explore possible solutions or help you with a replacement. We’re committed to ensuring you get the working product you expect. ^Juvy

Hi, Natalie. Thank you for reaching out to us. We understand how important it is for your LG Monitor (27MR400-B) model to remain reliable beyond the warranty period, and we appreciate you sharing the details of your experience.

For a monitor that has become nonfunctional due to a capacitor issue, one helpful step is to check if the unit powers on with a different outlet or surge protector to rule out external electrical factors. Additionally, reviewing the warranty and service options for your model can provide clarity on available repair or replacement paths. More guidance here: https://www.lg.com/us/support/product/lg-27MR400-B.AUSQ. If you’d like further assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can guide you directly. ^Juvy

Hi there. We understand the issue you’ve faced with your LG 27MR400-B.AUSQ monitor, especially with the missing power and HDMI cables. It’s important to know when essential components aren’t included, and dealing with support can be challenging. While the retailer is responsible for providing the missing items, we’d like to help however we can. You may access this link related to your concern: https://www.lg.com/us/support/contact Please send us a private message on Social Media @LGUSSupport so we can assist you in resolving this issue with the retailer. We appreciate your patience and hope this gets resolved quickly.

—Avril

Hi, there. Thank you for sharing your thoughts on the LG Monitor (27MR400-B) model. We understand that the power cord's quality and design have raised concerns for you. We strive to provide high-quality products that exceed our customer's needs and expectations. The power cord is designed to meet safety and performance standards, if you find it cumbersome, we recommend ensuring that the cord is properly routed and secured to minimize any strain on the connection. This can help improve the overall experience and reduce any concerns about its durability.
If you have further questions or need assistance regarding your monitor, please send us a private message on social media @LGUSSupport. We're here to help you and ensure that you have a positive experience with our products. We appreciate your patience and look forward to assisting you. ^Juvy

Hi, there. Thank you for sharing your feedback regarding the pricing of the LG Monitor (27MR400-B) model at Best Buy. We understand your concern about seeing significant price differences during a promotion.

Promotions can vary by retailer, and we appreciate you bringing this to our attention. It’s always a good idea to compare prices across different retailers to ensure you’re getting the best deal.

If you have concerns about pricing or promotions, we recommend reaching out directly to Best Buy customer service at 888-237-8289 for clarification or to express your feedback.

If you need any further assistance or have questions about our products, please feel free to send us a private message on social media @LGUSSupport. We appreciate your patience and support. ^Juvy

Hi there, Thank you for bringing this to our attention. I'm sorry to hear that the monitor did not meet your expectations and that you encountered difficulty with the tilt adjustment. Your feedback is important to us, and we apologize for any inconvenience this may have caused. We will take your comments into consideration as we continue to improve our products. We appreciate your understanding. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Hi, there. Thank you for sharing your experience with us. We understand your concern about receiving a defective LG Monitor (27MR400-B) model. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth and seamless experience. We suggest contacting Best Buy customer service at 888-237-8289 once more and explain the situation clearly, including any steps you’ve already taken. It might also be helpful to escalate the issue to a manager or higher level of support to explore further resolution options, like an exchange for a working unit at the original price.

If you're still not satisfied with the resolution, please send us a private message on social media @LGUSSupport, and we'll be happy to assist you in exploring options or provide guidance on next steps.

We want to make sure you have a positive experience with LG products, and we’re here to help you resolve this issue. ^Juvy

Hi there, NicholeW. Thank you for sharing your experience with us. We understand your inquiry regarding your LG Monitor (model 27MR400-B.AUSQ) no longer working shortly after setup. That’s definitely not what we want you or your daughter to experience, and we’d like to help figure out what’s going on.
https://www.bestbuy.com/site/lg-27-ips-3-side-borderless-fhd-100hz-amd-100hz-freesync-monitor-hdmi-black/6560958.p?skuId=6560958
Please send us a private message on Social Media @LGUSSupport so our team can take a closer look and provide the right support for your unit. We appreciate your patience and look forward to assisting you further. —Renzo

Hello there, MoniqueS. Thank you for sharing your experience with your LG 27MR400-B.AUSQ monitor. We understand that you're encountering a blurred screen display and desire a sharper view. This can sometimes happen due to picture settings.

To help improve the clarity of your display, we recommend checking the Picture Mode settings on your monitor. You can often access the monitor's main menu by pressing the joystick button at the bottom center of the product. From there, navigate to Settings, then Picture, and try selecting Standard Picture or Vivid Picture. You might also want to ensure that the display resolution on your connected device (computer, etc.) is set to the recommended resolution for your monitor, which is 1920x1080 (FHD).

If the issue persists, we'd be happy to assist you further with more detailed troubleshooting. Please send us a private message on Social Media @LGUSSupport with your monitor's model and serial number, and our team will be more than happy to explore possible solutions.
LG TV - Troubleshooting a Blurry Screen on an LG TV - https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-a-blurry-screen-on-an-lg-tv--20153130477848
We appreciate your patience. —Renzo

Hi, Deborah. Thank you for sharing your experience with the LG Monitor (27MR400-B) model. We understand your concern about a product that stops working so soon after purchase, especially when it’s a second monitor with similar issues. We strive to provide high-quality products and exceptional services to ensure a smooth experience. While you're awaiting support, we recommend checking the power connections, as sometimes a loose cable or adapter can prevent the monitor from turning on. For additional help, you may visit https://www.lg.com/us/support/help-library/lg-monitor-troubleshooting-no-power--20150893043202. If the issue persists, please send us a private message on social media @LGUSSupport with more details, and we’ll help facilitate an exchange or repair process for you.

We appreciate your patience and are here to ensure this gets taken care of. ^Juvy

Hello there, Carl. Thank you for sharing your experience with us. We understand your inquiry regarding your LG 27MR400-B.AUSQ monitor leaning forwards. The monitor stand is designed to be tiltable but does not have adjustable height. For stability, please ensure the stand is securely attached and placed on a flat, stable surface. If the leaning issue continues, you might consider using a VESA-compatible wall mount (100mm x 100mm) for better positioning.
https://www.bestbuy.com/site/lg-27-ips-3-side-borderless-fhd-100hz-amd-100hz-freesync-monitor-hdmi-black/6560958.p?skuId=6560958
Please send us a private message on Social Media @LGUSSupport, and our team will be happy to assist you further. We appreciate your patience. —Renzo

Hi, Marcel. We appreciate you sharing your experience with us. We understand your concern about having your LG Monitor (27MR400-B) model malfunction after just a few months. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. If you haven’t already, try performing a power reset by unplugging the monitor for a few minutes, then plugging it back in. Also, check if the issue persists with a different power outlet or video cable. For more help, you may visit https://www.lg.com/us/support/help-library/lg-monitor-troubleshooting-no-power--20150893043202. We’d love the opportunity to assist you further—please send us a private message on social media @LGUSSupport, and our team will be happy to explore possible solutions. ^Juvy

Hi, Lavisha. We appreciate you sharing your experience with the LG Monitor (27MR400-B) model. We understand your concern about receiving a new product missing and critical component like the power cord. We're committed to ensuring that our products are delivered with all necessary components to provide a seamless experience.

We recommend confirming that the packaging was fully inspected, as sometimes these accessories are tucked into side compartments or cardboard inserts. If the cord is truly missing, please contact Best Buy customer service at 888-237-8289. We want to take care of this for you as quickly as possible.

Please send us a private message on social media @LGUSSupport with your order or serial number details, and our team will be happy to assist in getting the proper power cord sent to you.

We’re here to help every step of the way. ^Juvy

Hi, Varunkumarreddy. Thanks for sharing your feedback with us. We understand your concern regarding the LG Monitor (27MR400-B) model not working and your experience with customer care. We really want to make sure you have a great experience with our products and services. Let’s take a moment to check a few things together: First, make sure the audio output is set to the monitor in your device’s sound settings. Also, double-check that the volume on both your device and monitor isn’t muted or too low. If you can, try using a different device or cable to see if that helps with any connection issues. For more assistance, feel free to visit https://www.lg.com/us/support/help-library/lg-monitors-troubleshooting-no-audio-or-low-volume--20150872235266. And if you’ve already tried troubleshooting and are still having trouble with a replacement, just send us a private message on social media @LGUSSupport, and we’ll be happy to help you out further. ^Juvy

Hi there. Thank you for raising your concern. I'm so sorry to hear that you're experiencing issues with your new LG product. I can imagine how frustrating it must be to receive a product that doesn't work, only to discover that the return window has closed.

First and foremost, I want to acknowledge the inconvenience this has caused you and apologize for any stress or frustration it's brought to your life. I understand that you've already been waiting for a solution, and I'm committed to helping you resolve this issue as quickly and efficiently as possible.

As an LG representative, I want to assure you that we take situations like this very seriously. I'm going to do everything in my power to expedite the warranty process and get your product up and running as soon as possible. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Hi, John. Thank you for bringing this to our attention. We understand your concern about receiving a damaged and inoperable product, especially when it arrives during shipping. We strive to provide exceptional services and ensure that all products are carefully packaged and handled. However, sometimes unforeseen circumstances can lead to issues during transit.

To help resolve this, we recommend contacting the retailer immediately (Best Buy customer service) at 888-237-8289 to report the damage and initiate a return or replacement process. For guidance, you may visit https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014. Additionally, if you purchased directly from LG or another authorized seller, please reach out to us so we can assist in facilitating the return or replacement.

Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you further and ensure this gets resolved promptly. ^Juvy