Customer Ratings & Reviews

Hello there, ReginaB. Thank you for sharing your experience with us. We understand that the LRMVS3006S didn't meet your expectations regarding its size, and that you're concerned about the replacement unit. Your feedback is important, and we'd like to assist you further. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions.
https://www.bestbuy.com/site/lg-29-5-cu-ft-4-door-french-door-in-door-smart-refrigerator-with-craft-ice-printproof-stainless-steel/6397176.p?skuId=6397176
We appreciate your patience. —Renzo

We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette

We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, and we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly

Thank you for taking this time to communicate with us about your concern. We'd love to get a better understanding of the issue, and what we can do to rectify it. Please send us a private message on Facebook or Twitter using @LGUSSupport, please include your contact info, or call our Customer Service at (800)243-0000 as it'll be our pleasure to assist you further. Thank You. ~Tanisha

Hello, This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We apologize for any inconvenience. ^Vanessa

We are disappointed to learn that you have experienced multiple issues with getting this repaired. We would like to gather more information from you to expedite a resolution. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info and brief description of your complaint and we will research and do everything in our power towards a mutual resolution. Thank you. ^Jennifer

Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having an issue with your LG Refrigerator! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai.

Hi, Kathy. Thank you for taking the time to share your experience with the LG Refrigerator (LRMVS3006S) model. We're sorry to hear about the performance of your unit after two years of use. We strive to provide reliable, high-quality products that meet our customers' needs and expectations. Please visit https://www.lg.com/us/support/help-library/lg-refrigerator-refrigeration-the-fridge-is-not-cold-enough-not-cold-enough-CT00023125-20153121387150#. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy

Hi, Alberto. Thank you for sharing your experience with us regarding the LG Refrigerator (LRMVS3006S) model. We understand the frustration and inconvenience you have encountered throughout the delivery process. Please know this is not the experience we want for our customers as we strive to provide excellent customer service. Regarding the reimbursement, please reach out to us on social media @LGUSSupport so we can help you further. We hope to have the opportunity to regain your trust in our service. ^Juvy

Hi, Christine. Thank you for taking the time to share your experience with the LG Refrigerator (LRMVS3006S) model. We understand your concern about it took three deliveries to receive your unit and that both the product and service fell short of expectations. We strive to provide exceptional services and ensure a smooth experience. We recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions.
We’d like the chance to make things right and ensure your refrigerator is performing as it should. If you're experiencing any ongoing issues, please send us a message @LGUSSupport on social media with your unit details. We're here to help and want to turn this around for you. ^Juvy

Hi, James. Thanks for sharing your feedback on the LG Refrigerator (LRMVS3006S) model. We understand how important a reliable ice supply can be, especially in a busy household, and we want to help make the most of your unit’s features. We strive to provide high-quality products that exceed our customer's needs and expectations.

This unit includes both a dual ice maker and Craft Ice system. For standard ice production, make sure the Freezer temperature is set to 0°F and Ice Plus mode is activated, which boosts ice production for 24 hours. You can activate this through the control panel or the LG ThinQ app. Also, ensure the water filter isn’t clogged—replacing it every 6 months can help maintain optimal performance. For more help, visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-enough-ice--1338395755982.

If you’ve already tried these steps and still notice slow production, we’d like to assist you further. Please send us a private message on social media @LGUSSupport so we can review your case and offer personalized support. ^Juvy

Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer

Hi, DeniseS. Thank you for taking the time to review the LG Refrigerator (LRMVS3006S) model. We apologize for the inconvenience and frustration caused by the damage you encountered upon unboxing the product. We understand how disappointing it can be to receive a damaged item, especially after eagerly anticipating its arrival. We are glad to hear that you are satisfied with our staff and Geek Squad service. We appreciate your patience and understanding as we arrange for a new delivery on January 25, 2024. Our team is dedicated to resolving this issue promptly and ensuring that the replacement refrigerator meets your expectations. If you require further assistance or if you have further questions, please reach out to us on social media @LGUSSupport so we can help you further. Your satisfaction is important to us, and we are committed to ensuring that you receive the support and reliable performance you rightfully expect from our products and services. ^Juvy

We would be happy to help you with scheduling repair, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer