Customer Ratings & Reviews
- Model:
- LG SN6Y
- SKU:
- 6402205
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are positive about the sound quality, easy setup, and price of the 3.1-Channel 420W Soundbar with Wireless Subwoofer and DTS Virtual:X. They appreciate the excellent sound quality, simple setup, and reasonable price. However, customers are negative about the subwoofer, connectivity, durability, remote control, and warranty. They have experienced issues with the subwoofer cutting out, connectivity issues, the soundbar not lasting long, and problems with the remote control. Some customers also feel that the warranty should be longer.
This summary was generated by AI based on customer reviews.
LG SubWoofer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar has great sound, however, the subwoofer will not stay connected. I have tried everything from A-Y.. now I need to return it.
No, I would not recommend this to a friendGreat Geeks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved how the Geek Squad hung it right below the TV! Absolutely love that we paid the extra yearly fee for Geeks!
I would recommend this to a friend- Cons mentioned:Customer service
Subwoofer bad after a year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad subwoofer… my subwoofer stopped working right after a year’s use. I called LG to try to get info on a repair. Their response was that I had to send both the Soundbar and woofer at my expense and they will then tell me repair costs. This is a known, but LG does not offer any resolution.
No, I would not recommend this to a friend Sound bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this sound bar. Works perfect with my projector.
I would recommend this to a friendDel
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The team did an excellent job. They’re very professional and easy to talk to.
I would recommend this to a friendCheap Subwoofer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Subwoofer died within 2 years. No light when plugged in. The soundbar is subpar without the woofer.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there. Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ~Anthony
Subwoofer bricked by LG's firmware update
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT PURCHASE A SOUNDBAR/SUBWOOFER COMBO FROM LG. They caused thousands of subwoofers to stop working with a corrupted firmware update. The firmware update they pushed out caused some sort of power surge that fried the PCB board inside the subwoofer, causing them to stop working. I didn't realize that's why two of ours stopped working at the same time until I researched what would cause the subwoofer to no longer have power and saw that everyone who purchased a soundbar/subwoofer combo experienced the same issue. LG knew about the problem because they sent out a message at some point telling people to unplug their subwoofers when they pushed the firmware update, but they refuse to accept responsibility for bricking thousands of expensive subwoofers. People who aren't getting any help from LG or Best Buy are buying replacement PCB boards, but those can cost over $100 and who knows when LG will decide to push out another round of corrupted firmware. If you do purchase this, unplug the subwoofer when not in use.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Subwoofer
Decent while it lasted
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sub woofer keep disconnecting then stop working altogether.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We want to thank you for taking this time to communicate with us about your experience with your LG Sound bar. Please send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or reach us at our customer service line at (800) 243-0000, and we will be happy to assist you further. Thank you. ^Jolly
- Cons mentioned:Subwoofer
Believe the negative reviews about the subwoofer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this product. It was a Christmas gift to me in 2020 and I loved it, the subwoofer stopped working Christmas 2021 -exactly one week after the warranty ended. How convenient!!! Now if I want to have it fixed I have to pay $150 or buy a complete new system. I feel bad that my sister wasted almost $300 for this product.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Nick123
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up . Sound great for the price. Work in space.
I would recommend this to a friendCommon problems?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only a teo star due to the soundbar that works great. Common problem is the sub. went out afyer having it for a very short time. Overall, for the price i paid….. not worth the buy.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Auston. Thank you so much for sharing your feedback on the LG Soundbar (SN6Y) model. We're sorry to hear about the issue you experienced with the subwoofer. We strive to provide high-quality products that offer a great audio experience. Your feedback is valuable to us, and we will consider it as we continue to improve our products. If you have any further concerns or would like to discuss this matter in more detail, please reach out to us on social media @LGUSSupport. ^Juvy
- Cons mentioned:Durability
Not recommened
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Failed after 2 years. Sound decreases after turning on until the loudest setting is a whisper. Hard reset, then it repeats. Common problem with this model.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review the LG Soundbar (SN6Y) model. We appreciate your feedback and regret any inconvenience you have experienced with your device.
We understand how frustrating it can be when a product fails to meet your expectations, especially after a relatively short period. Learning about the inconvenience caused by the sound decrease issue you mentioned is disheartening. We assure you that this is not the typical performance we expect from our products. Please visit this link: https://www.lg.com/us/support/help-library. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Returned it right away
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this Sound bar with my new LG nano cell tv,then connected it and sound was ok,not the best,My Two main complains are 1- there is no kind of lighting or Mini Display on the Sound bar That tells you what is going on. 2- The Original remote that came with it has very short distance otherwise won`t work,so add this to no lights or Info Screen it ended up been such a pain to deal with,Took it to the store and got Sony instead .
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your purchase did not meet your expectations. The LG - 3.1-Channel 420W Soundbar with Wireless Subwoofer and DTS Virtual:X does have an LCD display. Unfortunately, the unit you purchased must have been damaged or defective. Again, we apologize for any inconvenience. ^DLI
- Cons mentioned:Connectivity
wireless subwoofer is a joke
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.brought it home, took forever to connect the wireless sub to the speaker. after we turned off the tv, the sub disconnected. after a week or so, the sub wouldnt even power on when plugged in.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We highly appreciate your feedback regarding your experience with your LG sound bar. Since you're having connection issues with your unit, please get in touch with us on a platform that allows back-and-forth conversation, and we'll help get this off your shoulders. Kindly send us a private message on Facebook or Twitter using @LGUSSupport, or call our customer support line at (800) 243-0000, and we would be glad to assist. -Cazz
Constant bad connection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this sound bar for about a year now, and I have to say it's pretty disappointing. When the bass actually works, it sounds good. With that, hdmi audio never worked well ehich resulted in switching to optical, and the subwoofer issues are constant. I've had to pair it three times now. Even after doing so the connection cuts in and out every few seconds. It does this whether the subwoofer is 2 feet away from the soundbar or 10 feet away. I have searched online relentlessly and none of the suggested fixes work. Stay away from this and just spend a bit more to get something that actually works. I will be replacing it as soon as possible and never purchasing an LG again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Subwoofer
Subwoofer stopped working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Subwoofer stopped working right as the one year warranty ended.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, Ashlee! We'd love to get your subwoofer back in action! Please be sure to reach out to us with the link below, and we'll get started. https://www.lg.com/us/support/contact ^Ian
- Cons mentioned:Subwoofer
Subwoofer not working after a year.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was good until a year later when the wireless subwoofer stopped working
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello, We are sorry to hear that your unit is not working properly. This feedback will be shared with our product team. We apologize for any inconvenience.^Vanessa
- Cons mentioned:Subwoofer
Subwoofer went bad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this product. Subwoofer gave up after 2yrs and it is useless now.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, we regret to hear your 3.1- channel LG soundbar is in need of repairs. We're here to further assist! Feel free to contact us so that we can go over your options. Please see our contact options here: https://www.lg.com/us/support/contact. ^Chris
Sub cuts out CONSTANTLY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this, even on sale. The sub cuts out for anywhere from 3 to 10 seconds around every 2 minutes. This is especially frustrating when trying to do dance workouts or even when listening to music. It’s not as noticeable when watching regular tv shows with little music and lots of dialogue, but the soundbar becomes almost unusable when trying to watch movies or shows with a lot of action. This is 100% not worth the money and I regret purchasing.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
not good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.after having it for 2 years it keeps turning off every 10 mins or so. Taking it back to store this weekend. glad i got the Greek plan
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Scott. Thank you for sharing your experience with the LG Soundbar (SN6Y) model. We understand how disruptive it can be when a product continuously turns off, especially after several years of use. We strive to provide high-quality products that exceed our customer's needs. Before returning the unit, you might want to check if any firmware updates are available for the SN6Y, as updates can sometimes resolve performance issues.
Additionally, ensure that all connections and cables are securely plugged in and that there are no obstructions or overheating issues. We’re glad to hear you have the protection plan in place. If you have further questions or need assistance, please send us a private message on social media @LGUSSupport. We're here to help ensure your next steps are as smooth as possible.
We hope to provide better experiences in the future. ^Juvy